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Full Time Customer Service Representative Jobs in Raleigh, NC

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... This is a full-time, non-exempt, hourly position. Hours: The general hours shall be Monday - Friday ...

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All JobsCustomer Service Representative JobsFull Time Customer Service Representative JobsFull Time Customer Service Representative Jobs in Raleigh, NC

Full Time Customer Service Representative information

See Raleigh, NC salary details

$9

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$26

How much do full time customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for full time customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Full-time customer service jobs may require working evenings, weekends, or holidays, depending on the employer's schedule and industry needs.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC?

The most popular types of Customer Service Representative jobs in Raleigh, NC are:

What are popular job titles related to Full Time Customer Service Representative jobs in Raleigh, NC?

For Full Time Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Full Time Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Full Time Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Customer Service Representative jobs?

Cities near Raleigh, NC with the most Full Time Customer Service Representative job openings:

Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Full Time Customer Service Representative

Animal Protection Society of Durham

Durham, NC • On-site

$18 - $21/hr

Full-time

Re-posted 8 days ago

Job description

JOIN THE APS TEAM.
FULL-TIME CUSTOMER SERVICE REPRESENTATIVE.
Animal Protection Society of Durham (APS).
Durham, NC.

Do you love helping people as much as you love helping animals?.

The Animal Protection Society of Durham is looking for a compassionate, energetic, and customer-focused Full-Time Customer Service Representative to join our Lifesaving Programs team. This is more than a front desk position—it's an opportunity to make a direct impact on the lives of animals and the people who care for them.

As the first point of contact for visitors, adopters, foster families, volunteers, and pet owners, you will play a critical role in creating positive experiences while supporting APS's mission of protecting and improving the lives of animals in our community.

WHAT YOU'LL DO:
  • Help families find their new best friend through the adoption process.
  • Assist pet owners with reclaiming lost pets.
  • Answer phones, emails, and visitor inquiries with professionalism and compassion.
  • Provide education on responsible pet ownership and available community resources.
  • Maintain accurate records and process transactions.
  • Collaborate with Animal Care, Medical, Behavior, and Volunteer teams to support shelter operations.
  • Assist with special events, promotions, and community outreach efforts.

WHAT WE'RE LOOKING FOR:
  • Exceptional customer service and communication skills.
  • Ability to remain calm and professional in fast-paced or emotionally sensitive situations.
  • Strong organizational and multitasking abilities.
  • Passion for animal welfare and helping people.
  • Attention to detail and accurate data entry skills.
  • Positive, team-oriented attitude.

PREFERRED QUALIFICATIONS:
  • Previous animal shelter, veterinary, rescue, or animal welfare experience.
  • Bilingual candidates strongly encouraged to apply.
  • Experience with Chameleon or similar shelter management software.
  • Knowledge of animal behavior and positive reinforcement practices.

REQUIREMENTS:
  • High School Diploma or GED required.
  • Ability to lift up to 40 pounds.
  • Ability to handle animals of varying sizes and temperaments.
  • Ability to stand for extended periods and work in a busy shelter environment.
  • Availability to work weekends and flexible schedules based on operational needs.

WHY APS?:
At APS, every day brings an opportunity to save lives, support families, and strengthen our community. We are a team of dedicated professionals, volunteers, and animal advocates who work together to create positive outcomes for animals in need.

If you are passionate about animals, enjoy helping people, and thrive in a mission-driven environment, we'd love to hear from you.

Apply today and help make a difference—one animal, one family, and one community at a time.

Animal Protection Society of Durham.
2117 E. Club Blvd.
Durham, NC 27704.

APS of Durham is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.