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Entry Level Customer Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Circle K

Lead Customer Service Representative

Cary, NC · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life ... You will also gain entry level management experience by leading shifts on a regular basis. There is ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

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Entry Level Customer Service Representative information

See Raleigh, NC salary details

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How much do entry level customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC? The most popular types of Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Customer Service Representative jobs? Cities near Raleigh, NC with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Customer Experience Representative

Customer Experience Representative

HomeTeam Pest Defense

Durham, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

HomeTeam Pest Defense rating

7.6

Company rating: 7.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

6th of 34 rated pest control companies

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!


Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. 

  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
  • Resolving customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Maintain customer files on computer and in filing system
  • Validate technician paperwork for completeness and accuracy
  • File Technician paperwork in customer files
  • Update notes in system with technician and other employee customer information
  • Print, distribute, and review service tickets for technicians
  • Have a basic knowledge of technician’s job and processes of company's treatment processes
  • Properly follow HomeTeam Pest Defense telephone etiquette procedures
  • Ability to calm and diffuse angry customers
  • Escalate appropriate inquiries or problems to managers
  • Collect and reconcile payments received by technicians

There’s plenty of perks too!

  • Competitive pay $$ 
  • $35K-$40K Annually 
  • Comprehensive benefits package including medical, dental, vision
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

       


Qualifications

Minimum Requirements: 

  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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What HomeTeam Pest Defense employees say

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