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Entry Level Customer Service Representative Jobs in Raleigh, NC

CryptoGex

Entry Level Customer Service Assistant

Benson, NC · On-site

$18.50 - $28.50/hr

Position Overview We are looking for a dependable and customer-focused Entry Level Customer Service ... The Customer Service Representative will act as a key point of contact for event attendees ...

New

Circle K

Lead Customer Service Representative

Cary, NC · On-site

As a Lead Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life ... You will also gain entry level management experience by leading shifts on a regular basis. There is ...

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Entry Level Customer Service Representative information

See Raleigh, NC salary details

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How much do entry level customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC?

The most popular types of Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Service Representative jobs?

Cities near Raleigh, NC with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Entry Level Customer Service Assistant

CryptoGex

Benson, NC • On-site

$18.50 - $28.50/hr

Full-time

Posted 3 days ago

New

Job description

About Us

At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events.


Position Overview

We are looking for a dependable and customer-focused Entry Level Customer Service Assistant to support attendee communications and client interactions for our events.


The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.


Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely manner
  • Assist attendees with registration issues and ticketing support
  • Handle and resolve customer concerns professionally and efficiently
  • Maintain records of customer interactions and feedback
  • Support on-site customer service during live events when needed
  • Follow company procedures and service standards
Qualifications
  • High school diploma or equivalent required
  • Strong verbal and written communication skills
  • Problem-solving mindset with attention to detail
  • Ability to multitask in a fast-paced environment
Compensation & Benefits
  • Competitive hourly pay ($18.50 - $28.50/hour)
  • Health, dental, and vision insurance options
  • Paid time off and holidays
  • Career growth opportunities within events and operations
  • Training and development programs
  • Supportive team environment