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Online Customer Service Representative Jobs in Raleigh, NC

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... Processes telephone/voicemail and online customer service inquiries in a consistent respectful ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

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Online Customer Service Representative information

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How much do online customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC?

The most popular types of Customer Service Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Customer Service Representative jobs in Raleigh, NC?

For Online Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Customer Service Representative jobs?

Cities near Raleigh, NC with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Raleigh, NC • On-site

Wake County Public Schools
Education • 201 - 500 employees

5.3

Company rating: 5.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

545th of 639 rated elementary and secondary schools

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Wake County Public Schoolsexternal

$15.50 - $21.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SERVICE REPRESENTATIVE
WORKING TITLE
Customer Service Representative-Transportation
SCHOOL/DEPARTMENT
Transportation
LOCATION
Rock Quarry Road Office Complex, Raleigh, NC
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
  • Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
  • Ability to work in a high call volume environment with limited supervision;
  • Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
  • Effective time management skills;
  • Ability to maintain confidentiality;
  • Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
  • Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
  • Ability to complete tasks and minimize errors with attention to detail;
  • Ability to multitask and process requests and concerns for multiple districts at once.
  • Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.
EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience in a call center, customer service role, or related field; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the
essential duties of the job.
PREFERRED QUALIFICATIONS:
  • Three years of progressively more responsible office experience in a customer service role;
  • Knowledge of school transportation operations;
  • Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
  2. Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
  3. Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
  4. Thoroughly logs all findings and responses to customer inquiries.
  5. Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
  6. Promotes a culture of customer service.
  7. Communicates with parents, school system staff, and vendors about student transportation.
  8. Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
  9. Maintains effective working relationships with central office departments and school-based staff.
  10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 10/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
Wake County Public Schools logo

About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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