ZipRecruiter

Log In

1

Online Customer Service Representative Jobs in Raleigh, NC

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Encodle Link

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ...

Caliber

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of ...

Circle K

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

previous pagenext page

Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Raleigh, NC

Online Customer Service Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC?

The most popular types of Customer Service Representative jobs in Raleigh, NC are:

What are popular job titles related to Online Customer Service Representative jobs in Raleigh, NC?

For Online Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Online Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Online Customer Service Representative jobs?

Cities near Raleigh, NC with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Kimbrell's Home Furnishings

Durham, NC • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • + Commision
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Customer Service Representative (CSR)
Job Summary:

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.
Essential Duties and Responsibilities:

·         Provide a welcoming, professional, and engaging customer experience across all interactions
·         Build strong customer relationships to drive loyalty, repeat business, and referrals
·         Support customers throughout the purchasing journey, including follow-up and ongoing communication
·         Partner with sales associates to support sales activities and contribute to revenue growth
·         Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
·         Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
·         Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
·         Process payments, maintain accurate records, and protect customer information in accordance with company policies
·         Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
·         Collaborate with team members to ensure efficient store performance and a positive work environment
·         Perform other duties as assigned
Knowledge, Skills, Competencies and Abilities:

·         Strong customer service and interpersonal skills
·         Excellent communication and relationship-building abilities
·         Sales-oriented mindset with a passion for helping customers
·         Basic understanding of financial transactions or willingness to learn
·         Strong organizational, multitasking, and problem-solving skills
·         Ability to work effectively in a fast-paced, team-oriented retail environment
·         Professionalism and ability to represent the brand positively
Required Qualifications:

·         High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
·         Strong customer service and interpersonal skills 
·         Excellent communication and relationship-building abilities 
·         Sales-minded with a passion for helping customers 
·         Basic understanding of financial transactions or willingness to learn 
·         Strong organizational and multitasking skills 
·         Ability to thrive in a fast-paced, team-oriented retail environment 
·         Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs
About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.
No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team.
Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.