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Senior Customer Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep ...

Kimbrell's Furniture

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for senior customer service representative in Raleigh, NC is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.76 per hour, depending on experience, location, and employer.

What are Senior Customer Service Representatives?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

What jobs pay 4000 a week without a degree?

Senior Customer Service Representatives can earn around $4,000 per week through high-volume call centers, overtime, or commission-based incentives, especially in industries like technology or finance. Success in such roles often depends on experience, strong communication skills, and the ability to handle complex customer issues without requiring a college degree.

How does a Senior Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the role of a senior customer service representative?

A senior customer service representative handles complex customer inquiries, resolves issues efficiently, and provides guidance to less experienced team members. They often use customer relationship management (CRM) tools and may assist in training, quality assurance, and process improvements to enhance customer satisfaction.

What is a senior customer service representative?

A senior customer service representative is an experienced professional responsible for handling complex customer inquiries, resolving issues, and providing support to ensure customer satisfaction. They often mentor junior staff, use customer relationship management (CRM) tools, and may require strong communication and problem-solving skills. This role typically involves working in a fast-paced environment and may require prior customer service experience and relevant certifications.

What is the highest paying job in customer service?

Senior Customer Service Representatives with specialized skills, such as technical support or account management, can earn higher salaries, often supplemented by bonuses and commissions. In some cases, managerial or supervisory roles in customer service departments offer the highest pay within the field, especially in large organizations or industries like finance and technology.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC? The most popular types of Customer Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Senior Customer Service Representative jobs in Raleigh, NC? For Senior Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Service Representative jobs? Cities near Raleigh, NC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $46,652 per year, or $22.4 per hour.

Customer Service - SENIOR SPANISH (Monday to Friday)

Frontier Auto Parts

Raleigh, NC • On-site

$15.50 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a SENIOR Customer Service Rep, preferably ENGLISH and SPANISH speaking.
What you will do:
  • Create orders for customers
  • Address customer issues
  • Process returns and payments
  • Monday - Friday (7:30 am - 5 pm or 9 am - 6:30 pm)
  • Hours over 40 hours/week paid at 1.5x hourly rate

What we are looking for:
  • English and Spanish-speaking preferred
  • Reliable and good communicator
  • Able to use a computer to create orders (e.g., look up data, enter text, navigate screens)
  • Can pass a background check

Hiring process: on site interview > background check > hire
Pay dependent on fit for position and experience.
Frontier offers weekly pay, PTO, medical, dental, vision, and more great benefits.
*SMS Consent - By applying to this position, you agree to receive text messages from hiring managers to coordinate interview times and to discuss this position. Message frequency may vary, message and data rates may apply, and you can opt out any time by texting STOP. We do not share or sell SMS opt-in or phone numbers for the purpose of SMS. For questions on SMS, email careers@frontierparts.com.

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