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Senior Customer Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for, Saturday shift only. Do you want to be a part of a highly functioning office team that is dedicated to

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Position : Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep

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Senior Customer Service Representative information

See Raleigh, NC salary details

$11

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for senior customer service representative in Raleigh, NC is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.76 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC? The most popular types of Customer Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Senior Customer Service Representative jobs in Raleigh, NC? For Senior Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Service Representative jobs? Cities near Raleigh, NC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $46,652 per year, or $22.4 per hour.

Customer Service - SENIOR SPANISH (Monday to Friday)

Frontier Auto Parts

Raleigh, NC • On-site

$15.50 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a SENIOR Customer Service Rep, preferably ENGLISH and SPANISH speaking.
What you will do:
  • Create orders for customers
  • Address customer issues
  • Process returns and payments
  • Monday - Friday (7:30 am - 5 pm or 9 am - 6:30 pm)
  • Hours over 40 hours/week paid at 1.5x hourly rate

What we are looking for:
  • English and Spanish-speaking preferred
  • Reliable and good communicator
  • Able to use a computer to create orders (e.g., look up data, enter text, navigate screens)
  • Can pass a background check

Hiring process: on site interview > background check > hire
Pay dependent on fit for position and experience.
Frontier offers weekly pay, PTO, medical, dental, vision, and more great benefits.
*SMS Consent - By applying to this position, you agree to receive text messages from hiring managers to coordinate interview times and to discuss this position. Message frequency may vary, message and data rates may apply, and you can opt out any time by texting STOP. We do not share or sell SMS opt-in or phone numbers for the purpose of SMS. For questions on SMS, email careers@frontierparts.com.

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