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Senior Customer Service Representative Jobs in Raleigh, NC

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep ...

Kimbrell's Furniture

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

FASTSIGNS #111701

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Competitive salary Opportunity for advancement Paid time off FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Caliber

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and ...

Circle K

Customer Service Representative

Lillington, NC · On-site

$13.50 - $18.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

AMT Group Inc

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of ...

Molly Maid

Customer Service Representative

Apex, NC · On-site

$15 - $18/hr

Customer Service Representative Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your ...

Circle K

Customer Service Representative

Smithfield, NC · On-site

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Raleigh, NC

Senior Customer Service Representative information

See Raleigh, NC salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior customer service representative in Raleigh, NC is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC? The most popular types of Customer Service Representative jobs in Raleigh, NC are:
What are popular job titles related to Senior Customer Service Representative jobs in Raleigh, NC? For Senior Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Service Representative jobs? Cities near Raleigh, NC with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $42,430 per year, or $20.4 per hour.

Customer Service Representative

Michael Jordan Nissan

Durham, NC

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 hours ago

Job description

Are you looking for a career where your customer service skills will be appreciated, your hard work will make a difference, and every day brings new opportunities to help people? Michael Jordan Nissan is searching for a full-time Customer Service Representative to join our team in Durham, NC.

If you enjoy interacting with people, staying organized, and being part of a supportive workplace, this is your chance to build a rewarding career with a respected dealership that values its employees and invests in their success.

You'll earn a $40,000-$50,000 salary, plus bonuses. Aside from earning great pay, you can also enjoy the following benefits:

  • Health insurance
  • Dental coverage
  • Eyecare
  • Life insurance
  • 401(k)
  • Employee pricing

WHAT YOUR DAY ENTAILS

As our Customer Service Representative, you will serve as one of the first points of contact for our service guests and will help create an outstanding customer experience from start to finish. You will greet customers as they arrive at the service department, write up initial maintenance work orders, answer incoming phone calls, schedule service appointments, and communicate with customers via phone and text to keep them informed. You'll regularly balance multiple tasks, provide friendly assistance, and help ensure our service department operates smoothly and efficiently.


A LITTLE ABOUT US

Welcome to Michael Jordan Nissan! We're a premier car sales and service dealership in Durham, NC. Our team takes pride in offering an incredible lineup of new and pre-owned Nissan models and top-notch service and parts. We believe in supporting our employees with comprehensive benefits, exclusive employee pricing, and a great work environment. Our staff values the strong work-life balance we promote, making us a great place to develop your career while maintaining personal well-being. Join us and become part of a friendly, knowledgeable team dedicated to excellence!


READY TO BECOME OUR CUSTOMER SERVICE REPRESENTATIVE?

We're looking for someone who can work 8:00 AM - 5:00 PM Monday through Friday, with every other Saturday required, while meeting the following qualifications:

  • Ability to work in a team atmosphere
  • Ability to multitask

Take the next step toward a career you'll be proud of. Our mobile-friendly Customer Service Representative application takes just a few moments to complete and is designed to be simple and convenient. Submit yours today and let us show you why Michael Jordan Nissan is a great place to grow your future!

Apply