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Senior Customer Service Representative Jobs in Raleigh, NC

Circle K

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Morrisville, NC · On-site

$15 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

gpac

Customer Service Representative

Rougemont, NC · On-site

$10.75 - $14.75/hr

The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services.

Circle K

Customer Service Representative

Kenly, NC · On-site

$13.25 - $18/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Chapel Hill, NC · On-site

$13.25 - $18/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Durham, NC

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Wake Forest, NC · On-site

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Carrboro, NC · On-site

$13.50 - $18.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Durham, NC · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Genius Talent

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in ...

Circle K

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Durham, NC

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Raleigh, NC

Senior Customer Service Representative information

See Raleigh, NC salary details

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How much do senior customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for senior customer service representative in Raleigh, NC is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.76 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Raleigh, NC?

The most popular types of Customer Service Representative jobs in Raleigh, NC are:

What are popular job titles related to Senior Customer Service Representative jobs in Raleigh, NC?

For Senior Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Senior Customer Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Customer Service Representative jobs?

Cities near Raleigh, NC with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,654 per year, or $22.4 per hour.

Customer Service Representative

Synerfac Technical Staffing

Knightdale, NC • On-site

$14.50 - $19.50/hr

Other

Posted 5 days ago

Job description

Customer Service Representative Location: Knightdale, NC Schedule: Onsite, M-F 8AM-5PM Our client is looking for a personable, detail-oriented Customer Service Representative to join a well-established supplier serving the Printed Circuit Board industry's global supply chain. Responsibilities include: - Answer phone and email inquiries to assist customers - Quote pricing in line with appropriate gross margin guidelines - Process customer purchase orders through the ERP system - Invoice completed orders and send confirmations to customers - Coordinate with suppliers and internal team members to meet customer needs - Communicate with the warehouse on tracking, order status, and inventory Requirements: - 3+ years of experience in customer service - High School diploma or equivalent - Valid Driver's License - Computer proficiency with ERP system experience Preferred: - Experience in the manufacturing industry - Experience with in a warehouse, ability to assist in the warehouse as needed - Inventory management knowledge By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
Synerfac Technical Staffing logo

About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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