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Spectrum Customer Service Jobs in Raleigh, NC (NOW HIRING)

SPECTRUM

Customer Support Representative

Morrisville, NC · On-site

$15 - $20.25/hr

Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and ...

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$15 - $18.75/hr

Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and ...

SPECTRUM

Retail Sales Specialist

Raleigh, NC · On-site

$22.95/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

SPECTRUM

Retail Sales Specialist - Part-Time

Durham, NC · On-site

$24.43/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

SPECTRUM

Retail Sales Specialist

Durham, NC · On-site

$22.95/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

SPECTRUM

Business Account Executive

Cary, NC

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

SPECTRUM

Business Account Executive

Cary, NC

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

SPECTRUM

Retail Sales Specialist

Holly Springs, NC · On-site

$22.95/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

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How much do spectrum customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for spectrum customer service in Raleigh, NC is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
What are popular job titles related to Spectrum Customer Service jobs in Raleigh, NC? For Spectrum Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service jobs in Raleigh, NC look for? The top searched job categories for Spectrum Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Spectrum Customer Service jobs? Cities near Raleigh, NC with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you

Customer Service Representative | Technical Support

Customer Operations

Morrisville, NC

Full-time

Re-posted 2 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.


As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team
     

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.


WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRSM2


#LI-SA3
CRP113 2026-75194 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

#ZRSM2

Employment Type: Full Time

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