$15 - $20.25/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
New
$15 - $20.25/hr
Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing ...
New
Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and ...
Then working as a professional Customer Service Representative at Spectrum may be right for you. As a Customer Service Representative with a focus on Video Repair, you will use your communication and ...
Cary, NC · On-site +1
$16.75 - $21.25/hr
Position operates major parts or full spectrum of dedicated specialized standard software packages ... Customer Services functions gather and file information gained in routine customer contact calls.
Cary, NC · On-site +1
$16.75 - $21.25/hr
Position operates major parts or full spectrum of dedicated specialized standard software packages ... Customer Services functions gather and file information gained in routine customer contact calls.
If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service ...
If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service ...
Durham, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Durham, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
New
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
New
Garner, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Garner, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Wake Forest, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Wake Forest, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Cary, NC · On-site
$43K/yr
Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...
Cary, NC · On-site
$43K/yr
Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...
Holly Springs, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Holly Springs, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Holly Springs, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Holly Springs, NC · On-site
$18/hr
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...
Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Quick apply
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Quick apply
As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
Apex, NC · On-site
$12.25 - $16.50/hr
Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...
$9.58 - $11.09
2% of jobs
$11.09 - $12.60
4% of jobs
$12.60 - $14.11
11% of jobs
$14.94 is the 25th percentile. Wages below this are outliers.
$14.11 - $15.61
15% of jobs
The median wage is $17 / hr.
$15.61 - $17.12
20% of jobs
$17.12 - $18.63
15% of jobs
$19.67 is the 75th percentile. Wages above this are outliers.
$18.63 - $20.14
13% of jobs
$20.14 - $21.65
7% of jobs
$21.65 - $23.15
6% of jobs
$23.15 - $24.66
4% of jobs
$24.66 - $26.17
3% of jobs
$9
$18
$26
Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.
A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.
To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.
$15 - $20.25/hr
Full-time
Posted yesterday
7.9
Based on 412 frontline employees who took The Breakroom Quiz
31st of 96 rated telecommunications companies
Job Summary
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
Responsibilities
As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum’s connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
How You'll Make An Impact
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
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Internet and it and telecommunications
10,000+ Employees
Stamford, CT, US
