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Spectrum Customer Service Jobsexternal in Raleigh, NC (NOW HIRING)

SPECTRUM

Senior Account Sales Representative

Cary, NC · On-site

$30K/yr

Achieve this through door-to-door sales for Spectrum's connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.

SPECTRUM

Business Account Executive

Cary, NC · On-site

$43K/yr

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.75/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Spectrum

Outside Sales Representative

Cary, NC

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

Spectrum Business

Business Account Executive

Cary, NC · On-site

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

Spectrum Business

Business Account Executive

Cary, NC · On-site

Collaborate with other business groups to ensure seamless order execution and exceptional customer service * Attend sales meetings and training sessions to stay current with Spectrum's products and ...

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All JobsSpectrum Customer Service JobsSpectrum Customer Service Jobs in Raleigh, NC

Spectrum Customer Service information

See Raleigh, NC salary details

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$18

$26

How much do spectrum customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for spectrum customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Raleigh, NC?

For Spectrum Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Spectrum Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Spectrum Customer Service jobs?

Cities near Raleigh, NC with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $38,004 per year, or $18.3 per hour.

Customer Service Representative, Reliability (9.18 class)

Morrisville, NC • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$15 - $20.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Reliability Representative

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

How You'll Make An Impact

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customer needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

What You'll Bring To Spectrum

Required Qualifications

  • Education: High school diploma or equivalent
  • Language: Ability to read, write, speak and understand English
  • Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
  • Abilities: Handle multiple tasks
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

  • Minimum one year of call center or equivalent experience
  • Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

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