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Spectrum Customer Service Jobs in Raleigh, NC (NOW HIRING)

Sales and Marketing

Outside Sales Representative

Cary, NC · On-site

$100K/yr

Andthat'snot all, enjoy free and discounted Spectrum services likeinternet, TV, and mobile while building a long and rewarding career. How You'll Make an Impact * Acquire new residential customers by ...

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Spectrum Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do spectrum customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for spectrum customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Raleigh, NC?

For Spectrum Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Spectrum Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Spectrum Customer Service jobs?

Cities near Raleigh, NC with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $38,004 per year, or $18.3 per hour.

Senior Account Sales Representative

Cary, NC • On-site

Sales and Marketing
See more jobs at Sales and Marketingexternal

$100K/yr

Full-time

Re-posted 11 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making meaningful connections by helping people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales for Spectrum’s connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets. 

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 


How You’ll Make an Impact 

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
  • Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers
  • Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
  • Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
  • Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
  • Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
  • Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
  • Collect and account for funds and provide receipts according to Company policy and guidelines. 

Working Conditions 

  • Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather
  • Work variable hours, including evenings, weekends, split days off and holidays 

What You’ll Bring to Spectrum

 

Required Qualifications 

Education 

  • High School Diploma or equivalent work experience 

Experience 

  • 1+ years in sales or customer service 

Skills 

  • Valid driver's license with a satisfactory driving record within Company required standards 

Preferred Qualifications 

Experience 

  • 2+ years sales or relevant work experience 

Skills 

  • Understanding of communications technologies and data networking fundamentals
  • Knowledge of cable or telecommunications services
  • Experience educating consumers about products and services
  • Proven success in sales, prospecting or cold calling 

#LI-KW1
SMD300 2026-78282 SMD300 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

 

Required Qualifications 

Education 

  • High School Diploma or equivalent work experience 

Experience 

  • 1+ years in sales or customer service 

Skills 

  • Valid driver's license with a satisfactory driving record within Company required standards 

Preferred Qualifications 

Experience 

  • 2+ years sales or relevant work experience 

Skills 

  • Understanding of communications technologies and data networking fundamentals
  • Knowledge of cable or telecommunications services
  • Experience educating consumers about products and services
  • Proven success in sales, prospecting or cold calling 
Employment Type: Full Time

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