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Spectrum Customer Service Jobs in Raleigh, NC (NOW HIRING)

SPECTRUM

Field Sales

Cary, NC · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Entry Level Sales

Cary, NC · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Territory Sales

Cary, NC · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Sales Representative

Cary, NC · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Account Executive Sales

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

SPECTRUM

Advertising Account Executive

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

SPECTRUM

Marketing Account Executive

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

SPECTRUM

Account Manager

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

SPECTRUM

Sales Account Executive

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

SPECTRUM

Advertising Sales Representative

Cary, NC · On-site

$79K/yr

... managed services to marketing decision-makers with brands and/or independent ad agencies ... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ...

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

... free Spectrum services where available, and more. It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real ...

Spectrum Reach

Advertising Account Executive

Cary, NC · On-site

$79K/yr

... Spectrum Reach and our customers. #LI-MS5 SAS225 2026-75465 2026 Here, our employees don't just ... managed services to marketing decision-makers with brands and/or independent ad agencies

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for spectrum customer service in Raleigh, NC is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
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What cities near Raleigh, NC are hiring for Spectrum Customer Service jobs? Cities near Raleigh, NC with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you
Field Sales

Field Sales

SPECTRUM

Cary, NC • On-site

$100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 605 frontline employees who took The Breakroom Quiz

19th of 80 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and communication solutions. Your efforts will drive meaningful connections and contribute to Spectrum’s growth and customer satisfaction.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 


How You’ll Make an Impact   

  • Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
  • Conduct consultative needs analyses to tailor product recommendations for each prospective customer
  • Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
  • Complete all required sales documentation accurately, including dispositioning, order entry and reporting
  • Participate actively in sales meetings and training sessions to support team goals and professional development
  • Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
  • Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

  • Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
  • Minimal time in an office environment
  • Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

  • High School Diploma or equivalent work experience

Skills   

  • Ability to read, write, speak, and understand multiple languages (English and Spanish) 
  • Engaging interpersonal skills
  • Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
  • A passion to succeed and strong personal drive to sell to prospective customers
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities
  • Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
  • Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
  • Ability to work independently with little or no supervision
  • A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

  • 2+ years sales or relevant work experience

Skills

  • Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
  • Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed
  • Bilingual Spanish Preferred

Physical Requirements

  • Travel door to door for extensive periods through local communities
  • Able to lift and transport 10-20 pounds

#LI-HG1
SDT212 2026-76648 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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