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Spectrum Customer Service Jobs in Raleigh, NC (NOW HIRING)

Novanta

Customer Care Representative

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.75/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta, Inc.

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Novanta

Customer Care Representative (Contract)

Apex, NC · On-site

$12.25 - $16.50/hr

Providing product, pricing, and service information to customers. * Entering and maintaining accurate customer orders using various software applications. * Resolving a broad spectrum of customer ...

Spectrum

Outside Sales Representative

Cary, NC · On-site

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

SPECTRUM

Residential Sales Representative

Cary, NC

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for spectrum customer service in Raleigh, NC is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
What are popular job titles related to Spectrum Customer Service jobs in Raleigh, NC? For Spectrum Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service jobs in Raleigh, NC look for? The top searched job categories for Spectrum Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Spectrum Customer Service jobs? Cities near Raleigh, NC with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you
Retail Sales Specialist (Bilingual Spanish)

Retail Sales Specialist (Bilingual Spanish)

SPECTRUM

Raleigh, NC • On-site

$22.95/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 605 frontline employees who took The Breakroom Quiz

19th of 80 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $18/hour base pay, with the potential to earn $22.95/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us. 

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.


What Our Retail Sales Specialists Enjoy Most About the Role

  • Enhancing the customer experience while meeting sales, service, and operational goals.
  • Identifying sales opportunities and creating ideal customer experiences through product support and education.
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

  • This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

  • High School Diploma or equivalent.

Skills & Abilities

  • Proficiency in cash handling and accurate payment transactions.
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
  • Basic math skills.
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
  • Familiarity with goal- and incentive-based work environments.
  • Strong performance in a fast-paced team environment.
  • Effective communication with employees and customers in person, on the phone and in writing.
  • Highly effective interpersonal skills for building partnerships across the organization.
  • Self-motivated, competitive spirit with a desire to exceed sales goals.
  • Positive and professional demeanor, strong attention to detail and problem-solving skills.
  • Bilingual: Spanish.

Preferred Qualifications

  • Knowledge of the latest technology and devices.
  • 1-5 years of sales/customer service experience.
  • 1-3 years of telecommunications/wireless experience.

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SRL213 2026-75944 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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