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Customer Service Manager Jobs in Raleigh, NC (NOW HIRING)

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of Compensation: Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of Compensation: Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of Compensation: Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Canteen

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of Compensation: Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Food Lion

PT Customer Service Leader

Durham, NC · On-site

$15.75 - $21.50/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Food Lion

PT Customer Service Leader

Rolesville, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Smithfield, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Louisburg, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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Showing results 1-20

All JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Raleigh, NC

Customer Service Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service manager in Raleigh, NC is $56,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Customer Service Manager, understanding these elements helps in delivering effective service, managing customer expectations, and improving overall satisfaction. Focusing on People, including communication and empathy, is especially crucial in customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and support business goals.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor service quality, and use tools like CRM systems to improve customer experience and support business goals.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in executive or specialized management positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Raleigh, NC? The most popular types of Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Customer Service Manager jobs in Raleigh, NC? For Customer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Manager jobs? Cities near Raleigh, NC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $56,376 per year, or $27.1 per hour.

Customer Service Manager

Heating + Air Paramedics

Raleigh, NC

$21 - $24/hr

Full-time

Medical, PTO

Posted 22 days ago

Job description

Benefits:
  • Competitive salary
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Free uniforms
  • Wellness resources

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.
Responsibilities
  • Receive a high volume of inbound calls, emails, and texts
  • Monitor Social Media Accounts
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Manage permits, inspections, and equipment registrations
  • Attend trainings to maintain up-to-date skills and knowledge
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Direct response units to appropriate location
  • Monitor status of the response team
Qualifications
  • College Degree
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Computer savvy and familiar with customer management software
  • Excellent verbal and written communication skills
  • Understanding of basic HVAC terminology
  • Ability to work well under pressure
  • Highly organized with the ability to multitask and prioritize projects
  • Problem solver
  • Excellent typing and data entry skills
  • Ability to work in our office M-F 8am-5pm (this is not a remote position)