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Customer Service Manager Jobs in Raleigh, NC (NOW HIRING)

Carlie C's IGA

Customer Service Manager

Durham, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Carlie C's IGA

Customer Service Manager

Durham, NC

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Electra Solutions LLC

Be Seen First

Lead Customer Service Manager

Cary, NC · On-site

$21 - $28/hr

Manage multi-channel customer intake (phone, email, web requests) and oversee incoming customer service demands promptly and professionally. * CRM Administration: Maintain, organize, and update ...

Food Lion

PT Customer Service Leader

Durham, NC · On-site

$15.75 - $21.50/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Food Lion

PT Customer Service Leader

Princeton, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Apex, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Cary, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Chapel Hill, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Fuquay Varina, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

FT Customer Service Leader

Garner, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Synerfac Technical Staffing

Service Manager

Raleigh, NC · On-site

$95K - $115K/yr

Key responsibilities include ensuring excellent customer service, managing manpower and resources, implementing and improving service processes, supporting sales with pricing and operational input ...

Middleburg Communities

Service Manager

Durham, NC · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure excellent customer service and follow-up, answering pages promptly, courteously, and ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Raleigh, NC

Customer Service Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Raleigh, NC? The most popular types of Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Customer Service Manager jobs in Raleigh, NC? For Customer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Manager jobs? Cities near Raleigh, NC with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 65% In-person, 5% Hybrid, and 30% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Customer Service Manager

Carlie C's IGA

Durham, NC • On-site

Full-time

Re-posted 11 days ago

Carlie C's IGA rating

3.1

Company rating: 3.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

122nd of 122 rated grocery stores

Job description

Customer Service Manager
Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
Responsibilities
  • Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
  • Maintain correct cash flow.
  • Service customer's need(s) with a smile.
  • Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
  • Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
  • Keep front end of the store clean and professional in regards to counters, registers, and floors.
  • Train and maintain the Uniform Policy among all subordinates.
  • Train baggers to properly bag groceries according to Carlie C's bagging policies.
  • Open/Close store as Manager on Duty when required.
  • Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.

Qualifications
  • Prior experience for this position is preferred.
  • Maintaining a neat, clean, and professional appearance is a must.
  • Respond professionally under pressure to both employees and customers.

What Carlie C's IGA employees say

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