Service Manager
Raleigh, NC · On-site
Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location. QUALIFICATIONS : * Minimum of 2 years Salaried Restaurant Manager ...
Service Manager
Raleigh, NC · On-site
Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location. QUALIFICATIONS : * Minimum of 2 years Salaried Restaurant Manager ...
Service Manager
Raleigh, NC · On-site
Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location. QUALIFICATIONS : * Minimum of 2 years Salaried Restaurant Manager ...
Service Manager
Raleigh, NC · On-site
Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location. QUALIFICATIONS : * Minimum of 2 years Salaried Restaurant Manager ...
Service Manager
Wendell, NC · On-site
$34 - $36/hr
Join Our Team as a Service Manager at Advenir Azora Living! At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes ...
Quick apply
Service Manager
Wendell, NC · On-site
$34 - $36/hr
Join Our Team as a Service Manager at Advenir Azora Living! At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes ...
Assistant Customer Service Manager Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy ...
Assistant Customer Service Manager Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy ...
FT Assistant Customer Service Manager Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including ...
FT Assistant Customer Service Manager Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ...
Automotive Service Manager
Durham, NC · On-site
$40K - $80K/yr
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Quick apply
Automotive Service Manager
Durham, NC · On-site
$40K - $80K/yr
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...
Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...
Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...
Our product and solutions offerings allow our customers to move material faster and more efficient ... Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by ...
Service Manager
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Clayton, NC · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
Service Manager
Clayton, NC · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:
The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...
The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...
SERVICE MANAGER
Durham, NC · On-site
The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...
SERVICE MANAGER
Durham, NC · On-site
The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...
Service Manager
Clayton, NC · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Service Manager
Clayton, NC · On-site
$64K - $76K/yr
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to ...
Automotive Service Manager
Durham, NC · On-site
$40K - $80K/yr
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Automotive Service Manager
Durham, NC · On-site
$40K - $80K/yr
Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the ... We are looking for automotive service managers to manage and direct all service department ...
Customer Service Manager information
See Raleigh, NC salary details
$23.8K - $30.6K
5% of jobs
$30.6K - $37.3K
14% of jobs
$39.9K is the 25th percentile. Wages below this are outliers.
$37.3K - $44.1K
16% of jobs
The median wage is $50.2K / yr.
$44.1K - $50.9K
17% of jobs
$50.9K - $57.6K
12% of jobs
$57.6K - $64.4K
9% of jobs
$65.9K is the 75th percentile. Wages above this are outliers.
$64.4K - $71.1K
11% of jobs
$71.1K - $77.9K
6% of jobs
$77.9K - $84.7K
5% of jobs
$84.7K - $91.4K
2% of jobs
$91.4K - $98.2K
3% of jobs
$23.8K
$56.4K
$98.2K
How much do customer service manager jobs pay per year?
As of Jun 10, 2026, the average yearly pay for customer service manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Raleigh, NC? The most popular types of Customer Service jobs in Raleigh, NC are:
What are popular job titles related to Customer Service Manager jobs in Raleigh, NC? For Customer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Service Manager jobs in Raleigh, NC are:
- Bottle Service
- Overnight Customer Service
- Remote Customer Service Work From Home
- Customer Experience Operations Manager
- Director Of Customer Experience
- Email Customer Service
- Customer Experience Manager
- Customer Onboarding Success Manager
- Work From Home Customer Service Rep
- Customer Experience Strategy Manager
What cities near Raleigh, NC are hiring for Customer Service Manager jobs? Cities near Raleigh, NC with the most Customer Service Manager job openings:
Full-time
Posted 11 hours ago
Job description
Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location.
QUALIFICATIONS :
SALARY RANGE :
If your background is a match you will hear from our Managing Partner or one of our Recruiters in no less than 24 hours.
Tired of the back and forth with the larger recruiting firms?
Below are some advantages you can benefit from connecting with RMS
Since 1998, RMS has successfully matched over 3,500 qualified Restaurant professionals with independent owners to nationwide restaurant chains. We place all levels of salaried management and support positions including, Assistant Managers, General Managers, District Managers, Directors of Operations, Vice-Presidents, Human Resources Directors, Directors of Finance, Directors of Facilities and more.
For more information about our services, please visit us at www.rmsadvance.com .
Thanks!
QUALIFICATIONS :
- Minimum of 2 years Salaried Restaurant Manager experience in a regional or national Full Service concept
- Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
- Outstanding skills in leadership, interpersonal communication, and staff development
- Able to identify opportunity areas and create plans for action
- Proven track record in managing a budget and cost controls to optimize profits and ensure success.
SALARY RANGE :
- $55,000-$65,000 (depending on experience), plus bonus and benefits
- Highly competitive total compensation packages
- Friendly, upbeat company culture, committed to rewarding a job well done
- Ongoing opportunities for personal and professional development
- Growth opportunities for high-performing individuals
If your background is a match you will hear from our Managing Partner or one of our Recruiters in no less than 24 hours.
Tired of the back and forth with the larger recruiting firms?
Below are some advantages you can benefit from connecting with RMS
- Honesty & transparency
- Creating a real relationship with real restaurant industry insiders
- Prompt follow ups on setting up interviews and receiving updates
- Staying updated on new opportunities in your area
- Pride in knowing that you're supporting small businesses
Since 1998, RMS has successfully matched over 3,500 qualified Restaurant professionals with independent owners to nationwide restaurant chains. We place all levels of salaried management and support positions including, Assistant Managers, General Managers, District Managers, Directors of Operations, Vice-Presidents, Human Resources Directors, Directors of Finance, Directors of Facilities and more.
For more information about our services, please visit us at www.rmsadvance.com .
Thanks!