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Customer Experience Manager Jobs in Raleigh, NC (NOW HIRING)

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

Description: The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient ...

JD Service Now

Customer Experience Manager

Durham, NC · On-site

$80K/yr

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong ...

JD SERVICE NOW LLC

Customer Experience Manager

Durham, NC · On-site

$80K - $100K/yr

Description The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling ...

Novanta

Customer Experience Manager

Apex, NC · On-site

Summary The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order ...

Tjx

Customer Experience Coordinator

Morrisville, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Raleigh, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Raleigh, NC · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Raleigh, NC

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Raleigh, NC

Customer Experience Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do customer experience manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer experience manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Raleigh, NC? The most popular types of Customer Experience jobs in Raleigh, NC are:
What are popular job titles related to Customer Experience Manager jobs in Raleigh, NC? For Customer Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Manager jobs? Cities near Raleigh, NC with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,379 per year, or $27.1 per hour.
Customer Experience Manager

Customer Experience Manager

JD Service Now

Durham, NC • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description:

The Customer Experience Manager leads, develops, and energizes the Customer Service Representative (CSR) and Dispatch teams to deliver standout customer interactions, efficient scheduling, and strong booked call and revenue performance. This is a player-coach role—meaning you don’t just lead from the sidelines. You step in, model excellence, coach in real time, and help the team win together. Success in this role requires operational leadership, smart use of data, and a passion for raising the bar on service every day.


What You’ll Own:

Team Leadership & Growth

  • Coach through call reviews, observation, and clear, encouraging feedback.
  • Lead meaningful one-on-ones, performance conversations, and development planning.
  • Build a positive, accountable, service-first culture.
  • Provide ongoing weekly training and keep resources current.
  • Celebrate wins and address performance gaps quickly and constructively.

Player-Coach in Action

  • Support calls, dispatch coverage, and escalations as needed.
  • Demonstrate strong communication, booking excellence, and genuine customer care.

Operational Excellence

  • Maintain dispatch efficiency, technician productivity, and customer satisfaction.
  • Track booking %, conversions, response times, and schedule performance.
  • Manage staffing flow, weekend rotation, and ServiceTitan data accuracy.

Quality & Continuous Improvement

  • Maintain scripts, service standards, and communication expectations.
  • Review recorded calls for coaching, compliance, and improvement.
  • Identify trends and partner with leadership on process enhancements.
What You Bring
  • 3+ years in customer service, call center, or dispatch; 2+ years in leadership.
  • Proven success achieving booked call, conversion, or revenue goals.
  • Ability to maintain a full 3-day Call Board.
  • Strong coaching presence, communication skills, and problem-solving ability.
  • Comfort in a fast-paced, goal-driven environment; Microsoft Office proficiency.

Preferred: Home services experience and familiarity with ServiceTitan, PowerDialer, and Podium.


What We Offer:
  • Competitive pay
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Professional development and ongoing training
  • A positive, team-oriented culture
  • Clear opportunities for career growth and advancement
Work Environment

Primarily office-based with regular computer and phone use. Occasional extended hours may be required.


How Success Is Measured

Full 3-day Call Board, strong booking conversion, efficient scheduling, high customer satisfaction, quality call performance, and an engaged, growing team.


If you love developing people, improving systems, and turning great service into real results—this role was built for you.

Requirements: