ZipRecruiter

Log In

1

Customer Experience Manager Jobs in Raleigh, NC (NOW HIRING)

Highwoods

Customer Experience Coordinator

Raleigh, NC · On-site

$17.50 - $22.75/hr

The Customer Experience Coordinator will manage front-office activity, support administrative and facility-related needs, and provide dependable coverage for customer-facing processes. The ideal ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Durham, NC

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Coordinator

Raleigh, NC · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Marshalls

Customer Experience Coordinator

Durham, NC · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... management and Associates when setting and addressing priorities; provides progress updates ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Raleigh, NC

Customer Experience Manager information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do customer experience manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer experience manager in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Raleigh, NC? The most popular types of Customer Experience jobs in Raleigh, NC are:
What are popular job titles related to Customer Experience Manager jobs in Raleigh, NC? For Customer Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Experience Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Experience Manager jobs? Cities near Raleigh, NC with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,379 per year, or $27.1 per hour.

Customer Experience Coordinator

Highwoods

Raleigh, NC • On-site

$17.50 - $22.75/hr

Full-time

Posted 20 days ago

Job description

At Highwoods, we focus on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched. Highwoods Properties is a publicly traded real estate investment trust (REIT) committed to owning, developing, and managing high-quality office spaces in thriving business districts. We believe that flexible office space is a key amenity for our customers, offering them the ability to scale as their business needs evolve.
A Day in the LifeThe Customer Experience Coordinator serves as the first point of contact and operational support resource for our Downtown Raleigh corporate office. This role is ideal for someone who takes pride in creating a welcoming environment, supporting daily office operations, and delivering responsive service to customers, visitors, vendors, and teammates. The Customer Experience Coordinator will manage front-office activity, support administrative and facility-related needs, and provide dependable coverage for customer-facing processes. The ideal candidate is organized, proactive, polished, and comfortable balancing routine responsibilities with real-time customer and operational needs.
Key Responsibilities
  • Serve as the first point of contact for all incoming visitors, clients, and vendors. Maintain a highly professional reception environment, handle guest registration, and promptly notify internal parties of arrivals.
  • Manage the central multi-line phone system. Answer general inquiries, route calls to appropriate departments, and deliver clear, solutions-oriented customer service to both technical and non-technical audiences.
  • Monitor and respond to intercom communications from parking garage gates. Assist drivers navigating Highwoods parking equipment and manage online customer systems.
  • Manage inventory and replenishment for all office, kitchen, and breakroom supplies, ensuring expenditures align with localized budgets.
  • Maintain the cleanliness, organization, and visual standards of all common and corporate areas. Input office work orders and monitor janitorial performance.
  • Oversee all incoming and outgoing mail, corporate packages, and express shipping services.
  • Accurately code operational invoices for corporate routing, maintain office seating charts, and assist with general document control and digital archiving.
  • Provide foundational administrative support for various customer experience initiatives led by the department.
  • Assist with basic website updates, internal digital signage, and content verification to ensure Highwoods' localized digital presence remains accurate and engaging.
  • Coordinate and verify shared conference space reservations, ensuring proper room setup and technological readiness for corporate meetings.
  • Maintain active cross-training with customer experience and parking teammates to serve as a reliable, seamless extension of their roles. Step in proactively to support customer needs and manage shared administrative tasks when teammates are out of the office or require operational assistance.

Education/Experience
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred
  • 1-3 years of related administrative, corporate reception, or customer service experience/training
  • Intermediate proficiency with MS Office suite, including Word, Excel, and PowerPoint, is required
  • Comfort adapting to new corporate software platforms
  • Previous experience with real estate work order management systems, including Prism or Building Engines, or CRM platforms such as Salesforce is highly preferred

Work Environment/Physical Demands
This job operates in a professional office environment, as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment. While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the property, including roof and basement. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply