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Customer Experience Professional Jobs in Raleigh, NC

Netsertive

Customer Experience Specialist

Morrisville, NC · On-site

$16.50 - $20.75/hr

Customer Experience Specialist We work in the Advertising digital space. Are you experienced in ... The ideal candidate is a dedicated, agile, and organized professional with a passion for continuous ...

Nexera

Customer Experience Representative

Raleigh, NC · On-site

$1.5K - $2.0K/wk

Customer Experience Representative Do you enjoy talking with people and making a positive impact ... Professional development Preferred Skills * Communication * Customer service * Teamwork

Q2

Customer Experience Manager

Cary, NC · On-site

Vet/Research/Document any Enhancement/Custom Code/Professional Services requests with customers and ... EXPERIENCE AND KNOWLEDGE * Typically requires a Bachelor's degree and a minimum of 5 years of ...

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All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Raleigh, NC

Customer Experience Professional information

See Raleigh, NC salary details

$18.5K

$31.6K

$44.7K

How much do customer experience professional jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience professional in Raleigh, NC is $31,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,400.00 and $37,900.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Experience Professional jobs?

Cities near Raleigh, NC with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $28,668 per year, or $13.8 per hour.

Customer Experience Professional - Medical Operations

DAN

Durham, NC • On-site

Full-time

Re-posted 13 days ago

Job description


Program/Program Office/Agency
Customer Experience Professional

Service
All Services


Position Announcement Url
DOD SkillBridge - Divers Alert Network


Training Duration
120-150 days


Delivery Method
In-Person


Number of Locations
1


Summary Description
DAN's medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN's vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.


Jobs Description
This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment.

Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows.

Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.


Locations of Prospective Jobs by State

North Carolina

Salary

Target MOCs

Other Eligibility Factors
Dive experience is highly desirable but not required

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