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Customer Experience Professional Jobs in Raleigh, NC

Ahold Delhaize

PT Customer Lead (430403)

Durham, NC · On-site

... experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training. Food Lion provides equal ...

KIOTI Tractor

Customer Service Administrator

Wendell, NC · On-site

$14.50 - $19.50/hr

Associate degree preferred, or 5+ years' customer service experience. * Professional written and verbal communication skills. * Ability to learn industry terms quickly with an aptitude for ...

Stretch Zone - 1100

Fitness Professional

Cary, NC · On-site

$15 - $22/hr

Deliver a welcoming, high-quality customer experience every day * Ensure treatment areas and the studio remain clean and organized * Support member engagement through outreach to current and ...

Stretch Zone

Fitness Professional

Cary, NC · On-site

$15 - $22/hr

Deliver a welcoming, high-quality customer experience every day * Ensure treatment areas and the ... are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or ...

Computer Task Group, Inc

UX Lead

Morrisville, NC · On-site

$50/hr

Create scalable customer journey frameworks aligned to customer needs and business priorities ... professionally with a diverse group are required. CTG does not accept unsolicited resumes from ...

Computer Task Group, Inc

UX Lead

Morrisville, NC · On-site

$50/hr

Create scalable customer journey frameworks aligned to customer needs and business priorities ... professionally with a diverse group are required. CTG does not accept unsolicited resumes from ...

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All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Raleigh, NC

Customer Experience Professional information

See Raleigh, NC salary details

$18.5K

$31.6K

$44.7K

How much do customer experience professional jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience professional in Raleigh, NC is $31,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $22,400.00 and $37,900.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Raleigh, NC?

The most popular types of Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Experience Professional jobs?

Cities near Raleigh, NC with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $28,668 per year, or $13.8 per hour.

Customer Experience Banker- One North Hills Tower

Huntington

Raleigh, NC • On-site

$15 - $19.75/hr

Full-time

Posted 5 days ago

Huntington National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

65th of 174 rated banks

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

  • Providing excellent customer service and effectively resolving customer issues.
  • Being proficient in understanding and educating customers on consumer deposit products.
  • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhering to all operational, security, risk and regulatory policies and procedures.
  • Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
  • Other duties as assigned.

Basic Qualifications:

  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

  • 1 year or more in customer service in banking, financial services or goal driven retail sales.
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.


Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

What Huntington National Bank employees say

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