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Customer Experience Professional Jobs (NOW HIRING)

Honeywell Aerospace

Sr. Customer Experience Professional

Phoenix, AZ · On-site

$19 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Experience Professional at Honeywell Aerospace, you'll be instrumental in elevating the experience for our Aircraft on Ground (AOG) customers. This position calls for close ...

Citizens Bank

Principal Customer Experience Partner

Johnston, RI · On-site

$172K - $209K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Principal Customer Experience Partner on the Enterprise Customer Obsession team, you will ... respect and professionalism. Employment decisions are based solely on merit, qualifications ...

InfoVision, Inc.

UX Professional

Baltimore, MD · On-site

A UX Professional (Architect/Designer is a user experienced architect is responsible for monitoring the stability and efficiency of system outputs to support business functions and ensure customer ...

Auto Park Ford Sturgis

Customer Experience Specialist

Sturgis, MI · On-site

$16.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience SpecialistAuto Park Ford | Sturgis, Michigan People remember how you made them ... Greeting every guest promptly with professionalism and enthusiasm. * Managing customer traffic ...

Northgate Workforce

Be Seen First

Customer Experience Associate

Fort Worth, TX · On-site

$35K - $45K/yr

  • PTO

Customer Experience Associate FPA - Fort Worth, TX Full-Time | In-Person | Paid Training FPA is ... Greet and engage with customers in a friendly and professional manner * Provide clear information ...

Auto Park Ford Sturgis

Customer Experience Specialist

Elkhart, IN · On-site

$16.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Experience Specialist Auto Park Ford | Sturgis, Michigan People remember how you made them ... Greeting every guest promptly with professionalism and enthusiasm. * Managing customer traffic ...

Blyss Journeys

Customer Experience Specialist

Reno, NV · On-site

$17.75 - $22.25/hr

Position Overview The Customer Experience Specialist assists clients with coordinating services and ensuring every request is handled professionally and efficiently. Responsibilities * Respond to ...

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All JobsCustomer Experience Professional Jobs

Customer Experience Professional information

See salary details

$19K

$32.5K

$46K

How much do customer experience professional jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience professional in the United States is $32,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,000.00 and $39,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves gaining skills in data analysis, communication, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the different types of customer experience professional jobs?

Customer experience professionals can hold various roles such as Customer Experience Manager, Customer Service Representative, User Experience Designer, Customer Success Manager, and CX Analyst. These roles focus on improving customer satisfaction, loyalty, and engagement through skills in communication, data analysis, and user-centered design. They often require familiarity with CRM tools, feedback systems, and industry-specific certifications.

What cities are hiring for Customer Experience Professional jobs?

Cities with the most Customer Experience Professional job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Customer Experience Professional jobs?

States with the most job openings for Customer Experience Professional jobs include:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $32,469 per year, or $15.6 per hour.

Print Customer Experience Professional

Veritiv Corporation

Belleville, NJ • Hybrid

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

HYBRID ROLE

Job Purpose:

Our Print Customer Experience Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities:

Serve as the primary responder for customer inquiries and grievances.
Address and rectify issues related to pricing, billing, credits, payments, and shipping.
Navigate company systems and processes adeptly to independently resolve concerns.
Offer proactive and efficient service to all customers, ensuring high satisfaction.
Enhance customer retention by anticipating and meeting their evolving needs.
Maintain strict adherence to order entry protocols.
Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
Keep customer account details current within Salesforce.
Contribute to training and development of new hires through job shadowing.
Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
Exhibit advanced computer and technical skills necessary for efficient job performance.
Employ sound judgment and make informed decisions independently.
Handle customer issues with professionalism and decisiveness.
Prior industry experience is advantageous.

Work Experience:

3-5 years of related job experience. Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. Basic experience of simple office/operational systems. Excellent verbal, written, people, and diplomacy skills are required. Experience with Salesforce.com or other CRM is preferred. Proficient with Microsoft Office Suite. Strong customer service skills (friendly, courteous and helpful).

Education:

Bachelor's Degree Preferred

What We Offer

  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.comand connect with the Company on LinkedIn.

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