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Customer Experience Professional Jobs (NOW HIRING)

LIFE SURGE LLC

Customer Experience Specialist

Palmetto, FL

$16 - $20.25/hr

Customer Experience Specialist Employment Type: Full-Time, 40 hours/week Reports to: Client ... We are a team of experienced professionals who are passionate about helping people learn, grow, and ...

The Mutual Group

Customer Experience Internship

Iowa, LA · Hybrid

$20/hr

Customer Experience We are seeking an enthusiastic and curious Customer Experience Intern to join ... Through a variety of industry-focused and peer-led activities, you'll build valuable professional ...

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Customer Experience Professional information

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$19K

$32.5K

$46K

How much do customer experience professional jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer experience professional in the United States is $32,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,000.00 and $39,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.
What cities are hiring for Customer Experience Professional jobs? Cities with the most Customer Experience Professional job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Professional jobs? States with the most job openings for Customer Experience Professional jobs include:
Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $32,469 per year, or $15.6 per hour.
Customer Experience Professional/Dispatcher

Customer Experience Professional/Dispatcher

Emergency Plumbing Heating & Air

Delaware, OH • On-site

$16.25 - $20.25/hr

Other

Posted 28 days ago

Job description

Customer Experience Professional - Service Dispatcher

Emergency Plumbing Heating & Air is a rapidly growing family-owned and operated Plumbing and HVAC company serving customers throughout the region since 1977. We are dedicated to delivering exceptional customer service, high-quality plumbing and HVAC solutions, and fostering strong community involvement with honest, upfront pricing and no high-pressure sales.

We are seeking an energetic and detail-oriented Customer Experience Professional - Service Dispatcher to join our dynamic team. In this vital role, you will coordinate service appointments, manage dispatching of technicians, and ensure seamless communication between customers, technicians, and suppliers. Your proactive approach will help us deliver prompt, reliable service while maintaining a positive customer experience from start to finish.

Responsibilities

  • Schedule and dispatch service technicians efficiently using transportation management systems and GPS tools to optimize routes and response times
  • Communicate clearly with customers via phone etiquette, providing updates and scheduling appointments with professionalism and enthusiasm
  • Utilize data entry skills to accurately record service requests, technician assignments, and job details in systems such as Oracle Transportation Management and SyteLine
  • Coordinate with warehouse teams for shipping & receiving of parts and equipment, ensuring timely availability for service calls
  • Monitor fleet management systems to track technician locations, vehicle maintenance needs, and dispatch priorities
  • Maintain detailed logs of all interactions using multi-line phone systems, AS400 platforms, and transportation management tools
  • Collaborate with logistics teams to support supply chain operations and transportation planning efforts

Experience

  • Prior experience in dispatching within logistics, freight, or transportation management environments preferred
  • Strong analysis skills to troubleshoot scheduling conflicts or logistical issues quickly
  • Familiarity with GIS (Geographic Information Systems), GPS technology, transportation planning software, and supply chain operations highly desirable
  • Proficiency in using Oracle Transportation Management, SyteLine ERP system, AS400 platforms, and 3PL (third-party logistics) providers is a plus
  • Excellent communication skills with the ability to handle complex situations calmly over multi-line phone systems
  • Basic typing skills for efficient data entry; knowledge of shipping & receiving procedures beneficial
  • Experience working in fast-paced environments requiring multitasking across transportation management systems and logistics coordination

Join us to be part of a dedicated team committed to delivering outstanding customer experiences through efficient dispatching, effective communication, and seamless logistics support. We value proactive professionals who thrive on building positive relationships while ensuring operational excellence!

Apply