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Customer Experience Professional Jobs (NOW HIRING)

Percepta

Customer Experience Specialist

Melbourne, FL · On-site

$18.34/hr

Responsible for handling inbound customer calls in a helpful, courteous and professional manner ... Experience in a luxury field (hospitality or brand product) is a plus * Knowledge of the automotive ...

VI Aesthetics

Customer Experience Specialist

$18.25 - $22.75/hr

Position Summary The Customer Experience Specialist is responsible for delivering prompt, professional, and proactive support to our accounts across phone, email, and CRM channels. This role lives at ...

TTEC

Customer Experience Specialist

Melbourne, FL

$18.34/hr

Responsible for handling inbound customer calls in a helpful, courteous and professional manner ... Experience in a luxury field (hospitality or brand product) is a plus * Knowledge of the automotive ...

Mr.Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Handyman - Office Professional Needed! Location: South Bend Area About Mr. Handyman: As one of the ... Customer Relations: Assist customers through their projects, manage expectations, and ensure ...

Socket.dev

Customer Experience Specialist

Chicago, IL · On-site

$60 - $65/hr

SUMMARY The Customer Experience Specialist for The Chicago Housing Authority Contact Center will be ... DUTIES AND RESPONSIBILITIES * Assist customers and clients in a prompt, professional, and ...

Schulte Subaru

Customer Experience Specialist

Sioux Falls, SD · On-site

$17.75 - $22.25/hr

Customer Experience Specialist Reports To: Fixed Operations Director OUR MISSION At Schulte Subaru ... Answer or refer inquiries of customers in a professional manner and direct them to the correct ...

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Customer Experience Professional information

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$19K

$32.5K

$46K

How much do customer experience professional jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience professional in the United States is $32,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,000.00 and $39,000.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What cities are hiring for Customer Experience Professional jobs?

Cities with the most Customer Experience Professional job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Customer Experience Professional jobs?

States with the most job openings for Customer Experience Professional jobs include:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $32,469 per year, or $15.6 per hour.

Customer Experience Specialist

City Kia Of Orlando

Orlando, FL • On-site

$15 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Experience Specialist (CSI)
City KIA - Orlando, FL
is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.
If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service - we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.
Responsibilities
  • Follow up with customers by phone, text, and email
  • Assist with CSI surveys and customer satisfaction
  • Resolve customer concerns professionally
  • Maintain accurate CRM notes and communication
  • Work closely with sales and service teams
  • Create a positive VIP customer experience
Qualifications
  • 3+ years of customer service experience preferred
  • Strong communication and problem-solving skills
  • Professional, organized, and team-oriented
  • Bilingual is a plus
Benefits
  • Competitive Pay
  • 401(k) Match
  • Health, Dental & Vision Insurance
  • Paid Time Off
  • Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.
Apply today at City Kia in Orlando, FL.

Apply