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Customer Experience Professional Jobs in Rio Rancho, NM

Amplifon

Hearing Care Professional

Albuquerque, NM · On-site

$100K - $150K/yr

Partner with the Front Office Associate to ensure a high-quality customer experience, effective ... Professional Expertise & Community Engagement * Drive local engagement by supporting marketing ...

Amplifon

Hearing Care Professional

Albuquerque, NM

$100K - $150K/yr

Partner with the Front Office Associate to ensure a high-quality customer experience, effective ... Professional Expertise & Community Engagement * Drive local engagement by supporting marketing ...

Carmax

Customer Advisor

Albuquerque, NM

$22.42/hr

... experience. Acting as the primary liaison between customers and our skilled technicians, you'll ... Deliver outstanding customer service by greeting all service customers warmly and professionally.

CarMax, Inc.

Customer Advisor

Albuquerque, NM · On-site

$22.42/hr

... experience. Acting as the primary liaison between customers and our skilled technicians, you'll ... Deliver outstanding customer service by greeting all service customers warmly and professionally.

Carmax

Customer Advisor

Albuquerque, NM · On-site

$22.42/hr

... experience. Acting as the primary liaison between customers and our skilled technicians, you'll ... Deliver outstanding customer service by greeting all service customers warmly and professionally.

The Remedy Day Spa

Front Desk Associate

Albuquerque, NM · On-site

$14 - $17/hr

... positive and professional attitude. Essential Duties * Provide superior customer service while ... Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and ...

The Remedy Day Spa

Front Desk Associate

Albuquerque, NM · On-site

$14 - $17/hr

... positive and professional attitude. Essential Duties * Provide superior customer service while ... Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and ...

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All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Rio Rancho, NM

Customer Experience Professional information

See Rio Rancho, NM salary details

$17.9K

$30.5K

$43.3K

How much do customer experience professional jobs pay per year?

As of Jul 5, 2026, the average yearly pay for customer experience professional in Rio Rancho, NM is $30,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $21,600.00 and $36,700.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Experience Professionals typically do not earn $4,000 weekly without specialized skills or extensive experience. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require strong communication skills, networking, and proven performance rather than formal education.

What's a good job for overthinkers?

A Customer Experience Professional role involves analyzing customer feedback and problem-solving, which can suit overthinkers who enjoy detailed work and critical thinking. Such roles often require strong communication skills and patience, and they may involve using customer relationship management (CRM) tools to track interactions and improve service quality.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

How can I make 2000 a week working from home?

A Customer Experience Professional can earn $2,000 a week by working full-time in customer support, sales, or account management roles that offer competitive pay and performance bonuses. Developing strong communication skills, familiarity with CRM tools, and maintaining high customer satisfaction can help increase earning potential, especially in remote or freelance positions. Consistent work hours and experience are key to reaching this income level.

What are the key skills and qualifications needed to thrive as a Customer Experience Professional, and why are they important?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are some common challenges a Customer Experience Professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are Customer Experience Professionals?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.
What cities near Rio Rancho, NM are hiring for Customer Experience Professional jobs? Cities near Rio Rancho, NM with the most Customer Experience Professional job openings:
Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,541 per year, or $14.7 per hour.
Customer Experience Manager

Customer Experience Manager

Wagner Mechanical

Albuquerque, NM • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Be an early applicant

Job description

Customer Experience ManagerAbout Wagner Mechanical

Wagner Mechanical has been serving New Mexico homeowners and businesses for decades, providing trusted HVAC, plumbing, electrical, and home service solutions. We are committed to delivering exceptional customer experiences, investing in our employees, and creating opportunities for growth and development.

As we continue to grow, we are seeking a Customer Experience Manager to lead our call center operations, develop a high-performing customer service team, and ensure every customer interaction reflects the level of service and professionalism our brand is known for.

Why Join Wagner Mechanical?
  • Compensation: $70,000-80,000 + Bonus opportunity
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Paid Holidays
  • Company-Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Ongoing Training & Career Development
  • Opportunity to Lead and Develop a Growing Team
  • Career Advancement Opportunities Within a Growing Organization
Position Summary

The Customer Experience Manager (CEM) serves as the leader of Wagner Mechanical's Customer Experience team and is responsible for ensuring every customer interaction delivers a world-class experience.

This role leads a team of Customer Experience Specialists who manage inbound calls, digital leads, outbound outreach, and appointment booking for our HVAC, plumbing, and electrical departments. The Customer Experience Manager drives team performance, develops talent, improves processes, and ensures every lead is handled with urgency, professionalism, and care.

The ideal candidate is a strong people leader who thrives in a fast-paced environment, is passionate about customer service, and has a proven track record of improving call center performance, team engagement, and booking conversion results.

What You'll DoLeadership & Team Development
  • Lead, coach, mentor, and develop a team of Customer Experience Specialists
  • Create onboarding, training, and development programs to support employee growth and performance
  • Foster a culture of accountability, teamwork, ownership, and customer-first service
  • Conduct regular coaching sessions, performance reviews, and ongoing development conversations
  • Recruit, hire, and retain top customer service talent
Customer Experience & Service Excellence
  • Ensure every customer interaction reflects Wagner Mechanical's commitment to exceptional service
  • Serve as an escalation point for complex or sensitive customer situations
  • Drive a culture focused on customer satisfaction, responsiveness, and professionalism
  • Monitor call quality and customer interactions to identify coaching and improvement opportunities
Call Center Operations & Performance
  • Manage daily call center operations to ensure appropriate staffing and service levels
  • Develop schedules that support seasonal fluctuations and business demands
  • Monitor team productivity, booking rates, call quality, and customer experience metrics
  • Drive performance through KPIs, reporting, and accountability measures
  • Ensure accurate tracking of lead counts, call classifications, and disposition outcomes
Process Improvement & Cross-Functional Collaboration
  • Evaluate existing processes, systems, and workflows to identify opportunities for improvement
  • Implement operational enhancements that improve efficiency, customer satisfaction, and booking performance
  • Partner closely with Dispatch, Operations, Sales, Service, and Department Managers to ensure a seamless customer experience
  • Collaborate with Marketing to maximize lead conversion and support business growth initiatives
Reporting & Analytics
  • Analyze call center performance data and customer trends
  • Develop reports and insights for leadership
  • Utilize KPIs and operational metrics to drive continuous improvement and support business objectives
What We're Looking ForRequired Qualifications
  • Proven leadership experience managing customer service, call center, or contact center teams
  • Strong coaching, team development, and performance management skills
  • Experience utilizing telephony systems, call center technology, and Microsoft Office
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset with a focus on continuous improvement
  • Flexibility to support business needs, including occasional evenings or weekends as required
Preferred Qualifications
  • Bachelor's degree in Business, Communications, Management, or a related field
  • 5+ years of leadership experience within a call center or customer service environment
  • Experience with ServiceTitan or similar CRM/contact center platforms
  • Experience in residential home services, HVAC, plumbing, electrical, or related service industries
  • Background in sales strategy, call conversion, or customer retention initiatives
What Success Looks Like
  • High-performing, engaged customer experience team
  • Improved booking rates and lead conversion performance
  • Strong customer satisfaction and service metrics
  • Effective collaboration between Customer Experience, Dispatch, Operations, and Sales
  • Continuous process improvements that enhance efficiency and customer outcomes
  • Consistent execution of company service standards across all customer interactions
Working Conditions
  • Professional office environment
  • Frequent interaction with customers, field teams, and leadership
  • Ability to lift up to 30 pounds occasionally
  • Standard office equipment use including phone systems and computer-based applications
Schedule
  • Monday – Friday, 8:00 AM – 5:00 PM
  • Schedule may vary based on business needs, seasonal demand, and team support requirements
Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check and any other pre-employment requirements applicable to the position. These screenings are conducted in compliance with all applicable laws and regulations.

Equal Opportunity Employer

Wagner Mechanical is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.