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Customer Experience Professional Jobs in Rio Rancho, NM

LHH US

Customer Service

Albuquerque, NM

$18 - $20/hr

This fully onsite opportunity is ideal for a customer-focused professional who enjoys problem ... Previous experience in customer service, call center, retail support, administrative support, or a ...

New

LHH US

Customer Service

Albuquerque, NM

$18 - $20/hr

This fully onsite opportunity is ideal for a customer-focused professional who enjoys problem ... Previous experience in customer service, call center, retail support, administrative support, or a ...

New

The Remedy Day Spa

Spa Associate

Albuquerque, NM · On-site

$15 - $17/hr

... positive and professional attitude. Essential Duties * Provide superior customer service while ... Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and ...

The Remedy Day Spa

Spa Associate

Albuquerque, NM · On-site

$15 - $17/hr

... positive and professional attitude. Essential Duties * Provide superior customer service while ... Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and ...

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$14.50 - $19.75/hr

Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite ...

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$15.50 - $21/hr

Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite ...

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Showing results 1-20

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Rio Rancho, NM

Customer Experience Professional information

See Rio Rancho, NM salary details

$17.1K

$29.3K

$41.5K

How much do customer experience professional jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience professional in Rio Rancho, NM is $29,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $20,700.00 and $35,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves gaining skills in data analysis, communication, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the different types of customer experience professional jobs?

Customer experience professionals can hold various roles such as Customer Experience Manager, Customer Service Representative, User Experience Designer, Customer Success Manager, and CX Analyst. These roles focus on improving customer satisfaction, loyalty, and engagement through skills in communication, data analysis, and user-centered design. They often require familiarity with CRM tools, feedback systems, and industry-specific certifications.

What are the most commonly searched types of Customer Experience jobs in Rio Rancho, NM?

The most popular types of Customer Experience jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Customer Experience Professional jobs?

Cities near Rio Rancho, NM with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,284 per year, or $14.1 per hour.

Customer Experience Representative

LB Capital Inc.

Albuquerque, NM • On-site

$1.0K/wk

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Build Relationships. Close Deals. Grow Your Career - No Cold Knocking Required.
Are you an experienced sales professional who loves helping homeowners while building relationships that last? Do you have experience selling roofing, siding, windows, doors, or other exterior home improvement products? If you're competitive, self-driven, and motivated by hitting real revenue targets, we want to talk to you.
We're not just a company - we're a family. The growth of our business, the success of our people, and the happiness of our clients drive everything we do. We lead with positive culture, empowerment, and continuous coaching, not micromanagement, because we believe people do their best work when they're trusted to do it.
As a Customer Experience Representative, you'll focus on re-engaging warm leads - including past clients who didn't move forward the first time - and turning them into satisfied, long-term customers. You'll build trust, educate homeowners, and close deals virtually in a fast-paced, supportive environment.
Why You'll Want This Role
  • Warm leads only - no cold door-knocking, ever
  • Performance-driven income - your effort directly shapes your earnings
  • Real career path - clear opportunities to advance, not a dead-end role
  • Daily coaching and development - invest in your growth, not just your quota
  • Empowered, not micromanaged - you're trusted to do what you do best
  • Family-first culture - supportive leadership that genuinely wants to see you succeed
What You'll Do
  • Work warm leads and re-engage prior clients who previously chose not to move forward
  • Conduct outbound follow-up calls to educate clients and close deals
  • Build and maintain strong, lasting customer relationships
  • Act as a trusted advisor, helping homeowners solve roofing and exterior issues with tailored solutions
  • Develop and execute sales strategies to meet or exceed revenue goals
  • Maintain accurate records of all activity in CRM software
  • Stay current on product knowledge, industry trends, and competitive insights
You'll Thrive Here If You're
  • A proven closer with a track record of meeting or exceeding sales targets
  • Experienced in roofing or exterior home improvement sales (preferred)
  • Comfortable closing deals virtually in a high-paced, competitive environment
  • A natural communicator who builds trust and rapport quickly
  • Tech-savvy - comfortable with CRM systems, iPads/iPhones, and Microsoft Office (Outlook, Word, Excel, Teams)
  • Confident, self-disciplined, and highly motivated
  • Analytical, with a good read on market trends
  • Team-oriented, with a genuine desire to help clients and win together
Compensation & Benefits
  • Base salary plus commission - you'll never be commission-only
  • Earn up to 5% commission on completed jobs
  • Average Customer Experience Representatives earn $1,000 per closed deal
  • Health, Dental, and Vision insurance
  • 401(k) with company match
  • PTO after 90 days
  • Fast-track promotion opportunities

Ready to build relationships, close deals, and grow your career - together? Apply today and let's take the next step with us here at Premium Roofing!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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