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Customer Experience Professional Jobs in Rio Rancho, NM

Arizona Tile

Customer Service Rep

Albuquerque, NM · On-site

$14.50 - $19.75/hr

Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite ...

Arizona Tile

Customer Service Rep

Albuquerque, NM

$15.50 - $21/hr

Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite ...

Daniels Heating and Air Conditioning, LLC .

Be Seen First

CSR - Appointment Scheduler

Albuquerque, NM · On-site

$17 - $21/hr

Professional, friendly, and customer-focused demeanor. * Strong computer and data entry skills. * Experience with CRM, scheduling, dispatching, or call management software preferred. * Experience ...

Group 1 Auto

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Deliver a warm, professional, and welcoming experience for every customer. * Assist customers with service inquiries, scheduling appointments, and answering questions. * Communicate effectively with ...

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Showing results 21-40

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Rio Rancho, NM

Customer Experience Professional information

See Rio Rancho, NM salary details

$17.1K

$29.3K

$41.5K

How much do customer experience professional jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer experience professional in Rio Rancho, NM is $29,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $20,700.00 and $35,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves gaining skills in data analysis, communication, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the different types of customer experience professional jobs?

Customer experience professionals can hold various roles such as Customer Experience Manager, Customer Service Representative, User Experience Designer, Customer Success Manager, and CX Analyst. These roles focus on improving customer satisfaction, loyalty, and engagement through skills in communication, data analysis, and user-centered design. They often require familiarity with CRM tools, feedback systems, and industry-specific certifications.

What are the most commonly searched types of Customer Experience jobs in Rio Rancho, NM?

The most popular types of Customer Experience jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Customer Experience Professional jobs?

Cities near Rio Rancho, NM with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,284 per year, or $14.1 per hour.

Customer Service Rep

Arizona Tile

Albuquerque, NM • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Arizona Tile rating

9.0

Company rating: 9.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

About Us....
Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business. Working at Arizona Tile isn't just another job, it's a family!!
Our Commitment....
At our Company we are Committed to Supporting our Employees in providing an outstanding experience for our customers and by providing an environment that values hard work and dedication.
What We Offer.....
  • Safety 1st Organization
  • Competitive pay
  • Benefits: Medical, Dental, Vision, & More!
  • H.S.A or H.R.A with Company Contributions
  • 401k Retirement Savings Program with discretionary employer match
  • Progressive career development and training
  • Employee assistance program
  • Paid Time Off (PTO) and Holiday Pay
  • Service recognition and awards
  • Family oriented environment with open communication, collaborative atmosphere, and team-building events

What You Will Do:
As the Customer Service Rep, you will process customer orders, provide sales support, and outstanding service to our customers ensuring the absolute best customer experience.
Your Top Accountabilities in the Role:
  • Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
  • Provide ongoing sales support to our customers in person, by phone, or other means ensuring above average communication to provide an excellent customer experience.
  • Process and evaluate special transfer or restock requests, including exceptions or credit requests, ensuring to consult with manager and proper procedures are followed.
  • Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
  • Continuously stay up to date on new, discontinued, back orders/supply issues, or out of stock products to ensure appropriate communication with the customer.

Position Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
  • Functional Skills: Exceptional customer service skills with the ability to provide individualized service. Self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other). Good attention to detail and accuracy with processing orders. Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra. Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
  • Certifications: Ability to be forklift certified - as needed per location.
  • Technology Aptitude/Other: Basic computer skills working within a Microsoft Windows environment with solid data entry skills.
  • Language Skills: Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
  • Core Values & Behaviors: Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity. Friendly and warm demeanor with excellent interpersonal skills.

Other Important Information:
  • Reports To: Branch Manager
  • Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
  • Travel: None.
  • Work Environment: The employee is occasionally exposed to an environment with moderate noise level. The employee may be exposed to outside weather conditions and may work with and in the proximity to material handling equipment, including forklift, as well as packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
  • Physical Requirements: The employee is regularly required to stand, use hands to finger, handle and feel, and to talk and hear. The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.

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