ZipRecruiter

Log In

1

Customer Experience Professional Jobs in Rio Rancho, NM

SIXT

Customer Vehicle Service Agent

Albuquerque, NM · On-site

$17.75/hr

Experience in car rental, automotive maintenance, or dealership services is preferred ... Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional ...

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Albuquerque, NM · Remote

$50K - $70K/yr

... experience, preferably in software or SaaS * Strong phone communication skills and comfortable answering customer calls * throughout the workday * Patient, professional, and able to explain processes ...

Intuit

Tax Expert - On-Site

Albuquerque, NM · On-site

$8/hr

Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for ...

Intuit

Tax Expert - Local Branch

Albuquerque, NM · On-site

$8/hr

Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for ...

Intuit

Tax Expert - Local Branch

Albuquerque, NM · On-site

Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for ...

Intuit

Tax Expert - On-Site

Albuquerque, NM · On-site

Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for ...

previous pagenext page

Showing results 21-40

All JobsCustomer Experience Professional JobsCustomer Experience Professional Jobs in Rio Rancho, NM

Customer Experience Professional information

See Rio Rancho, NM salary details

$17.9K

$30.5K

$43.3K

How much do customer experience professional jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer experience professional in Rio Rancho, NM is $30,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $21,600.00 and $36,700.00 per year, depending on experience, location, and employer.

What is a customer experience professional?

Customer Experience Professionals are individuals dedicated to ensuring that customers have positive interactions with a company across all touchpoints. They work to understand customer needs, resolve issues, and implement strategies that improve overall satisfaction and loyalty. Their responsibilities often include gathering feedback, analyzing customer data, and collaborating with different departments to enhance the customer journey. By prioritizing the customer’s perspective, they help businesses build strong, long-lasting relationships with their clientele.

What are the key skills and qualifications needed to thrive as a customer experience professional?

To thrive as a Customer Experience Professional, you need a deep understanding of customer service principles, problem-solving abilities, and typically a background in business, marketing, or communications. Familiarity with CRM platforms like Salesforce or Zendesk, customer feedback tools, and sometimes CX certification are commonly required. Exceptional interpersonal skills, active listening, and the ability to remain calm under pressure help individuals excel in this role. These skills are vital for ensuring customer satisfaction, resolving issues efficiently, and fostering lasting customer loyalty.

What are some common challenges a customer experience professional faces, and how can they effectively address them?

Customer Experience Professionals often encounter challenges such as handling difficult customer interactions, managing high expectations, and ensuring consistent service across multiple channels. Effectively addressing these challenges involves strong communication skills, empathy, and the ability to quickly adapt to changing customer needs. Building collaborative relationships with cross-functional teams (such as sales, marketing, and product development) is also key to resolving issues and continuously improving the customer journey.

What is the difference between Customer Experience Professional vs Customer Service Representative?

AspectCustomer Experience ProfessionalCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; certifications in customer experience or CRM tools are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentStrategic roles involving data analysis, customer journey mapping, and improving overall experienceFrontline roles focused on direct customer interactions via phone, email, or chat
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer loyaltyCommon in retail, telecom, hospitality, and service sectors for handling customer inquiries

The Customer Experience Professional focuses on strategic initiatives to improve overall customer satisfaction and loyalty, often working behind the scenes. In contrast, the Customer Service Representative handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope, responsibilities, and required qualifications.

What are the career paths in customer experience?

Career paths in customer experience include roles such as Customer Experience Manager, Customer Service Supervisor, User Experience Designer, and Customer Insights Analyst. Progression often involves developing skills in communication, data analysis, and customer relationship management, with certifications like CXPA's Certified Customer Experience Professional supporting advancement.

What does a customer experience professional do?

A customer experience professional focuses on improving how customers interact with a company's products or services by analyzing feedback, developing strategies to enhance satisfaction, and ensuring positive interactions across multiple channels. They often use tools like customer surveys and CRM systems and may require skills in communication, problem-solving, and data analysis.

What are the most commonly searched types of Customer Experience jobs in Rio Rancho, NM?

The most popular types of Customer Experience jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Customer Experience Professional jobs?

Cities near Rio Rancho, NM with the most Customer Experience Professional job openings:

Customer Experience Professional jobs near you
Infographic showing various Customer Experience Professional job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $29,284 per year, or $14.1 per hour.

CSR - Appointment Scheduler

Daniels Heating and Air Conditioning, LLC .

Albuquerque, NM • On-site

$17 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Daniels Heating and Air Conditioning, LLC is seeking a dependable, customer-focused Customer Service Representative (CSR) to join our growing team. The ideal candidate is a quick learner who thrives in a fast-paced environment, enjoys helping customers, and excels at multitasking.

As a CSR, you will be the first point of contact for our customers and play a critical role in delivering an exceptional customer experience. You will manage incoming calls, schedule service appointments, coordinate technician schedules, and ensure customers receive prompt, professional assistance. A positive attitude, strong communication skills, and a genuine desire to help others are essential for success in this role.

Responsibilities

  • Answer incoming calls professionally and courteously while providing outstanding customer service.
  • Schedule service appointments and manage appointment requests.
  • Coordinate and optimize technicians' daily schedules for efficiency and customer satisfaction.
  • Respond promptly to customer inquiries and voicemail messages.
  • Route incoming calls to the appropriate department or team member.
  • Utilize ServiceTitan to schedule appointments, update customer records, and support daily dispatch operations.
  • Manage inbound and outbound customer communications through Dialpad.
  • Use Lace AI call insights and coaching tools to enhance customer interactions and maintain service quality standards.
  • Maintain accurate customer records and document all customer interactions.
  • Collect and communicate customer feedback to management and relevant departments.
  • Develop and maintain knowledge of company services, products, and procedures.
  • Assist with dispatching responsibilities as needed.
  • Support office operations and contribute to a positive team environment.

Qualifications

  • Previous customer service, call center, dispatching, administrative, or office experience preferred.
  • Excellent verbal and written communication skills.
  • Professional, friendly, and customer-focused demeanor.
  • Strong computer and data entry skills.
  • Experience with CRM, scheduling, dispatching, or call management software preferred.
  • Experience with ServiceTitan, Dialpad, or similar platforms is highly preferred.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to work both independently and collaboratively within a team.
  • Strong problem-solving skills and attention to detail.
  • Dependable, punctual, and committed to providing exceptional customer service.
  • Comfortable learning and utilizing new technologies and AI-assisted tools.

Preferred Attributes

  • A warm, friendly, and professional phone presence.
  • Strong listening skills and empathy for customers' needs.
  • Ability to remain calm and professional when handling challenging situations.
  • A team-oriented mindset and willingness to support coworkers.
  • Commitment to creating a five-star customer experience.
  • Previous experience in the HVAC, plumbing, electrical, construction, or home services industry.

Work Schedule

  • Full-time position (40 hours per week)
  • Employees are scheduled based on business needs and customer demand
  • Participation in a rotating on-call schedule, including evenings, weekends, and holidays, is required
  • Occasional overtime may be required during peak seasons

Benefits

  • Paid Holidays
  • Paid Vacation
  • Company Matching IRA
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Company Description

At Daniels Heating and Air Conditioning, LLC, we are guided by family values and are committed to creating a workplace where employees can grow, succeed, and build rewarding careers. We strive to be the premier HVAC and plumbing company in Albuquerque, Santa Fe, and the surrounding communities by delivering exceptional service, quality installations, and complete customer satisfaction.

Our mission is to be the premier home comfort provider in our market by providing 100% customer satisfaction through quality workmanship, prompt professional service, and a team of highly trained, knowledgeable employees. We take pride in fostering a supportive environment where employees are valued, developed, and empowered to succeed.

If you are passionate about helping customers, enjoy working as part of a team, and are looking for an opportunity to grow with a company that values its employees, we'd love to hear from you.