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Remote Customer Experience Jobs (NOW HIRING)

AliMed

Remote Customer Experience Strategist

Dedham, MA · Remote

$102K/yr

A leading medical products manufacturer is seeking a Customer Experience Specialist to improve customer satisfaction and retention in a fully remote role. Responsibilities include analyzing customer ...

Essence Journey

Remote Customer Experience Specialist

Doral, FL · Remote

$15.75 - $20.75/hr

Essence Journey is seeking a motivated Remote Customer Support Associate in Miami, Florida. This role emphasizes providing exceptional client experiences through email, chat, and phone support. Ideal ...

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How much do remote customer experience jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Experience position, and why are they important?

Excelling in Remote Customer Experience requires strong communication abilities, problem-solving skills, and a customer-centric mindset, often combined with a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, Salesforce, or Freshdesk, and proficiency in digital communication tools are commonly expected. Notable soft skills include patience, empathy, adaptability, and efficient time management. These skills are vital because they enable representatives to deliver exceptional service, resolve issues promptly, and maintain customer loyalty in a virtual environment.

What does a typical day look like for someone in a Remote Customer Experience role?

A typical day in a Remote Customer Experience position involves handling customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in your company’s CRM system. You’ll often collaborate with other team members or departments to resolve more complex problems or escalate tickets as needed. Remote roles usually require frequent virtual check-ins with your team and participation in ongoing training to stay updated on products and processes. Balancing responsiveness, multitasking, and independent problem-solving is key to success, as most of your work will be self-directed while ensuring customers receive timely and effective support.

What is a Remote Customer Experience job?

A Remote Customer Experience job involves assisting customers virtually through phone, email, chat, or social media to resolve inquiries, provide support, and enhance their overall experience with a company. These roles focus on communication, problem-solving, and ensuring customer satisfaction from a remote location. Responsibilities may include troubleshooting issues, processing orders, handling complaints, and gathering customer feedback. Strong interpersonal skills, patience, and a customer-first mindset are essential for success in this role.

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Remote Customer Experience jobs near you

Remote Customer Experience Specialist

Alignment Healthcare

Remote

$20 - $21/hr

Full-time

Posted 19 hours ago

Alignment Healthcare rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

208th of 260 rated insurance

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Fully Remote Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members - primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time.
This is a fully remote role that requires compliance to work only within the contiguous US.
Remote Customer Experience Specialists take personal responsibility for each interaction - listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members.
Hourly Rate: $20 / $21 (CA & NY)
Job Duties/Responsibilities:
  • Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction.
  • Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
  • Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.
  • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.
  • Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps.
  • Answer incoming contacts within established service levels while always managing complex and sensitive situations with professionalism and care.
  • Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and effective resolution.
  • Proactively address member complaints, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed.
  • Support outbound outreach initiatives and service programs designed to improve engagement, education, and overall member experience.
  • Represent Alignment Healthcare with integrity and positivity, modeling a serving-heart mindset and commitment to excellence in every interaction.
  • Participate actively in ongoing coaching, feedback, and learning to continuously strengthen service skills and member advocacy.

Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience:
  • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.

Education:
  • High school diploma or GED required.
  • College degree, Associate's or Bachelor's preferred or any equivalent combination of education and work experience

Training:
  • Required: Demonstrated ability to use technology and follow detailed workflow instructions.

Required Specialized Skills:
  • Minimum typing speed of 40 WPM.
  • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
  • On camera presence for 100% Remote training, one on one, team and group meetings.
  • Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations.
  • Sufficient internet bandwidth and access to connect with Alignment's systems during scheduled shift.
  • Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements.
  • Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately and ability to document interactions accurately
  • Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities
  • Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality.
  • Ability to manage high call volumes while handling complex, emotionally sensitive interactions.
  • Flexibility to work shifts to meet business needs.

Preferred Experience:
  • Bilingual Spanish (Read, Write, Speak) is a plus.
  • Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred.
  • Strong problem-solving skills with a proactive, ownership-driven mindset.
  • Organized, self-motivated, and comfortable working in a fast-paced environment.

What's Next?
Step 1: Application & Resume Review
Our recruiting team will review your application and resume. Please ensure all information is current and complete.
Step 2: Screening Questionnaire
Qualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test.
Step 3: Phone Interview
Selected candidates will participate on a phone interview and a live typing test with the Recruiter.
Step 4: Video Interview
Qualified candidates will receive an email from our Staffing team with a link to complete a video interview.
Step 5: Background Screening
Final candidates will undergo a background check as part of the pre-employment process.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
  • The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,600.00 - $57,600.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.

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