ZipRecruiter

Log In

1

Customer Experience Director Jobs (NOW HIRING)

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

About the Role We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor ...

Compass Group

EXPERIENCE DIRECTOR

New York, NY

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Use Voice of Associate, Voice of Customer, PlatinumLOVE, and operational KPIs to identify trends ...

Playbook

Experience Director

New York, NY · On-site

$140K - $150K/yr

Reports to: Director of Client Delivery Your Mission: Your mission is to own the strategy ... customers, and stakeholders. An assessment of how you have exhibited our values is also an ...

Compass Group

EXPERIENCE DIRECTOR

Manhattan, NY · On-site

$125K - $150K/yr

The Director will lead enterprise experience strategy, oversee Platinum Service programming, and ... Use Voice of Associate, Voice of Customer, PlatinumLOVE, and operational KPIs to identify trends ...

Verisk

UX Director

Lehi, UT · Hybrid

As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... You partner with the VP of Product (specified product pillar), Engineering, Marketing, and Customer ...

Verisk

UX Director

Lehi, UT · On-site

$125K - $150K/yr

As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... Work with Marketing and Customer Success to ensure cohesive, trustworthy product experiences

Liberty Mutual

UX Director

Indianapolis, IN

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual Insurance

UX Director

Boston, MA · On-site

$120K/yr

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Plano, TX · On-site

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Plano, TX · On-site

$120K - $225K/yr

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Boston, MA

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Plano, TX · On-site

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Portsmouth, NH · On-site

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Boston, MA

$120K - $225K/yr

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

Liberty Mutual

UX Director

Indianapolis, IN

$120K - $225K/yr

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

SYUFY GROUP

Member Experience Director

Houston, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsCustomer Experience Director Jobs

Customer Experience Director information

See salary details

$39K

$123.3K

$196.5K

How much do customer experience director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer experience director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a customer experience director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive as a customer experience director?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a customer experience director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

More about Customer Experience Director jobs

What cities are hiring for Customer Experience Director jobs?

Cities with the most Customer Experience Director job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Customer Experience Director jobs?

States with the most job openings for Customer Experience Director jobs include:

What job categories do people searching Customer Experience Director jobs look for?

The top searched job categories for Customer Experience Director jobs are:

Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Experience Director

Crossroads Courier

Saint Louis, MO • On-site

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description


Location: In Office
Schedule: Monday-Friday8:30 AM-5:00 PM (after-hours availability as needed for critical customer situations)
Travel: Up to 50%
Pay: $125,000 to $135,000 annually
Lead Customer Retention and Strategic Growth
Crossroads Courier is looking for an experienced Director of Customer Experience to lead strategic customer relationships, improve retention, strengthen loyalty, and identify opportunities for long-term account growth.
This is a highly visible leadership role for someone who thrives on building executive-level partnerships, solving complex customer challenges, and collaborating across departments to deliver exceptional service.
Our team is guided by five core values: Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence.
If these values reflect how you lead, we'd love to meet you.
What You'll Do
  • Serve as the executive relationship owner for key customer accounts.
  • Develop strategic account plans that improve retention, customer satisfaction, and profitability.
  • Conduct Quarterly Business Reviews (QBRs) and executive customer meetings.
  • Proactively identify renewal risks and lead customer retention strategies.
  • Resolve escalated customer concerns and lead service recovery efforts.
  • Identify opportunities to expand existing customer relationships in partnership with Revenue Growth.
  • Monitor revenue, gross profit, contract renewals, pricing opportunities, and account health.
  • Maintain accurate CRM documentation, forecasting, and customer activity.
  • Partner with Operations, Finance, Technology, Customer Support, and Sales to improve the customer experience.
  • Lead, coach, and develop two Customer Experience Specialists

Qualifications
  • Bachelor of Science in Business Management or related field.
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, Business Development, or a related leadership role.
  • Proven success managing strategic B2B customer relationships.
  • Experience working with executive-level stakeholders.
  • Logistics, transportation, courier, distribution, or other service-based B2B industry experience preferred.
  • Strong business, financial, analytical, communication, and negotiation skills.
  • Experience using CRM systems for account management and forecasting.
  • Ability to influence cross-functional teams and lead customer-focused initiatives.

Preferred Experience
  • Customer Success or Customer Experience leadership
  • Strategic Account Management
  • Executive Relationship Management
  • Revenue Retention
  • Contract Renewals
  • Business Reviews (QBRs)
  • Customer Escalation Management
  • Logistics or Transportation
  • CRM Platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)

Success in This Role
You'll be successful if you:
  • Increase customer retention and renewal rates.
  • Grow revenue within existing accounts.
  • Build trusted executive customer relationships.
  • Deliver consistent Quarterly Business Reviews.
  • Maintain accurate forecasting and CRM activity.
  • Create exceptional customer experiences that strengthen long-term partnerships.

Why Join Crossroads Courier?
  • Make a direct impact on customer retention and company growth.
  • Partner with senior leadership on strategic initiatives.
  • Build long-term relationships with key customers.
  • Influence the future of the customer experience function.
  • Join a collaborative, values-driven culture.

Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • Retirement savings plan
  • Professional development opportunities
  • Career growth within a growing organization

If you're a strategic, relationship-focused leader who enjoys helping customers succeed while driving business growth, we'd love to hear from you.
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Apply