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Customer Experience Director Jobs (NOW HIRING)

CyrusOne

Customer Experience Director

Dallas, TX · On-site

We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of ...

Oscar Health

Customer Experience Director

Dallas, TX · On-site

We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of ...

ymcadetroit

Member Experience Director

Southgate, MI · On-site

The Member Experience Director is responsible for ensuring exceptional service and assistance to ... and customer service and sales skills. * Conduct staff meetings and trainings. * Oversee all ...

Villa Sport

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

YMCA

Membership Experience Director

Hermantown, MN · On-site

$45K - $50K/yr

The Director will create and maintain relationships with local businesses and organizations ... Previous customer service, sales, or related experience; ability to multi-task in person and within ...

SYUFY GROUP

Member Experience Director

Cypress, TX

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

onX

Director, Customer Experience

Austin, TX · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

Villa Sport

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

Discord

Director, Customer Experience

San Francisco, CA

$224K - $252K/yr

We're looking for a Director of Customer Experience to lead the next chapter of our support story: a bold, AI-powered transformation of how we serve tens of millions of users worldwide. You'll ...

Macy's

Director, Customer Experience

China Grove, NC

$98K - $164K/yr

Lead cross‑functional root‑cause analysis for customer experience defects (packaging, item condition, order accuracy, returns/refunds) and drive sustainable corrective actions. * Leverage ...

Macy's

Director, Customer Experience

China Grove, NC · On-site

$98K - $164K/yr

Job Overview The Principal, Customer Experience, based in our China Grove Fulfillment Center serves as the primary liaison between luxury partners and the China Grove Customer Fulfillment Center.

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Customer Experience Director information

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$39K

$123.3K

$196.5K

How much do customer experience director jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer experience director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Customer Experience Director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What does a customer experience director do?

A customer experience director oversees an organization’s strategies to improve customer satisfaction, loyalty, and overall experience. They analyze customer feedback, coordinate cross-functional teams, and implement initiatives to enhance service quality, often using tools like customer journey mapping and data analytics. This role typically requires strong leadership, communication skills, and a deep understanding of customer needs.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, utilize data analytics tools, and require strong leadership and communication skills.

How much does a CX lead make?

A Customer Experience (CX) Lead typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior CX roles or those in large organizations may offer higher salaries, often supplemented with bonuses and benefits.

How much does a customer experience manager earn?

A customer experience manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in larger companies may offer higher compensation, often supplemented with bonuses and benefits.

What are the key skills and qualifications needed to thrive in the Customer Experience Director position, and why are they important?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a Customer Experience Director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

More about Customer Experience Director jobs
What cities are hiring for Customer Experience Director jobs? Cities with the most Customer Experience Director job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Director jobs? States with the most job openings for Customer Experience Director jobs include:
What job categories do people searching Customer Experience Director jobs look for? The top searched job categories for Customer Experience Director jobs are:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Customer Experience Director

Customer Experience Director

Quality Life Services

Grove City, PA

Full-time

Medical, Life, Retirement

Posted 12 days ago

Quality Life Services (Pennsylvania) rating

4.2

Company rating: 4.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

232nd of 237 rated social care providers

Job description

Customer Experience Director Opportunity at Quality Life Services - Grove City

Quality Life Services - Grove Citywelcomes compassionate individuals to join our team as Customer Experience Director. As an Customer Experience Director, you have the power to make ameaningful impact on the lives of older adults in your community. Join us in creating a rewarding career that goes beyond the ordinary.

BENEFITS:

  • Competitive Wages: Earn a competitive salary with additional perks like shift differentials, holiday pay, and bonuses.
  • Financial Flexibility: Take control of your finances with flexible payment options, including DailyPay (get your pay instantly!).
  • Health Insurance: Enjoy significant employer contributions to health insurance premiums from UPMC.
  • Voluntary Benefits: Access a robust voluntary benefits package, including 401K, life insurance, accident insurance, and more.
  • Generous Earned Time Off (ETO): Take advantage of ample ETO and the opportunity to buy back ETO twice a year.
  • Educational Benefits: Explore educational benefits, tuition support, and healthcare scholarship opportunities.
  • Support Programs: Benefit from Employee Assistance Programs and Chaplain Services.
  • Professional Growth: Embrace professional development and growth opportunities within our dynamic organization.

RESPONSIBILITIES:

  • Review all inquiries regarding prospective residents from healthcare facilities and the community to determine if appropriate facility admission.
  • Ensure all pre-admission information is received and notify all departments of new resident arrival.
  • Ensure the new resident room is clean and readied for the resident's arrival.
  • Complete the admission packet and necessary documentation for every admission, including social history and social assessments.
  • Participate in the development of the plan of care and attend weekly care conferences.
  • Develop and maintain positive relationships with residents and their families.
  • Work closely with the Central Admissions team and communicate timely and efficiently to aid census growth
  • Provide ideas and input for business development and visit key hospital accounts and referral sources as needed

Start your fulfilling career with the Quality Life Services family! Apply today by texting "QLSJOB" to 724-408-6898.

ABOUT QUALITY LIFE SERVICES

At Quality Life Services, we celebrate differences, support diversity, and thrive on inclusion for the benefit of our employees, residents, and communities. We are proud to be an equal opportunity workplace. Join us in creating a positive impact through compassionate care.

What Quality Life Services (Pennsylvania) employees say

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About Quality Life Services

Sourced by ZipRecruiter

Quality Life Services is a family owned and operated post-acute healthcare network providing more than 40 years of industry-leading services to Western Pennsylvania. Offering a range of services from skilled nursing, personal care, home health, hospice as well as our own pharmacy. At Quality Life Services we believe our customers deserve the very best when it comes to their healthcare needs. We pride ourselves on being the regional leader in Western Pennsylvania for quality in skilled nursing care. You or your loved one deserve the best in care, so ask for Quality Life Services – it’s what you deserve.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Butler, PA, US

Year founded

1973

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