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Customer Experience Director Jobs (NOW HIRING)

ASSA ABLOY

Customer Experience Director

Milan, TN · On-site

The Customer Experience Director will help shape the future of the organization ... and is viewed as a potential successor path to broader operational leadership. Come see who we are at: What would ...

CyrusOne

Customer Experience Director

Dallas, TX · On-site

The Customer Experience Partner will serve as the strategic operational liaison for hyperscale customer engagements across the Americas and Europe, collaborating cross-functionally with Operations ...

YMCA

Membership Experience Director

Findlay, OH · On-site

$35K - $53K/yr

Are you a self-directed, motivated, and creative individual passionate about membership development and customer service? Under the Direction of the Operations Director the Membership Experience ...

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

Villa Sport

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

Villa Sport

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

SYUFY GROUP

Member Experience Director

Cypress, TX · On-site

The Member Experience Director takes ownership of the membership acquisition process from beginning ... Specific experience in customer engagement and retention is a plus * 3 years sales management and ...

Curri

Director, Customer Experience

Ventura, CA · On-site

$180K - $221K/yr

Director, Customer Experience About the role: Curri is seeking a Director, Customer Experience to own and transform the company's customer and driver support function from end to end. Support is ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

The Director, Customer Experience is accountable for designing, leading, and operating QXO's enterprise Customer Experience program. This role owns the end-to-end customer service model, ensuring QXO ...

onX

Director, Customer Experience

Missoula, MT · On-site

ABOUT THIS OPPORTUNITY onX is seeking a Director, Customer Experience to lead and evolve our 40-person Customer Experience (CX) organization into a world-class product differentiator as we scale our ...

Alma

Director, Customer Experience

Website Job Board Values Candidate Interview Guide Director, Customer Experience As Alma's Director, Customer Experience, you'll lead our team through our next stage of growth, as we scale and evolve ...

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Customer Experience Director information

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$39K

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$196.5K

How much do customer experience director jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer experience director in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Customer Experience Director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, utilize data analytics tools, and require strong leadership and communication skills.

What are the key skills and qualifications needed to thrive in the Customer Experience Director position, and why are they important?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a Customer Experience Director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

More about Customer Experience Director jobs
What cities are hiring for Customer Experience Director jobs? Cities with the most Customer Experience Director job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Director jobs? States with the most job openings for Customer Experience Director jobs include:
What job categories do people searching Customer Experience Director jobs look for? The top searched job categories for Customer Experience Director jobs are:
Customer Experience Director jobs near you
Infographic showing various Customer Experience Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 58% Full Time, 33% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Customer Experience Director

Customer Experience Director

Service Corporation International

Houston, TX • On-site

Full-time

Posted 5 days ago

Service Corporation International rating

6.8

Company rating: 6.8 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

3rd of 8 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
The Director, Customer Experience is responsible for implementing and optimizing customer experience strategies across platforms, products, and departments. This role supports the design and delivery of consistent, user-centric journeys by translating customer insights into actionable initiatives. The Director, Customer Experience partners closely with product, UX/UI, marketing, and digital development teams to improve usability, accessibility, and satisfaction throughout the digital customer lifecycle.
JOB RESPONSIBILITIES
Customer Experience Strategy & Customer Journey:
  • Build Personas & Conduct Customer Research: Develop detailed customer personas and conduct in-depth research to understand user behaviors, preferences, and pain points across diverse markets. Synthesize insights into actionable recommendations for cross-functional teams, ensuring that customer experiences are tailored to local and national markets.
  • Future-State Customer Journey: Design and own the future-state customer journey. Accountable for ensuring that each digital product enables the customer journey. Build KPIs for customer engagement touchpoints to measure value delivered.
  • Define, Measure, and Report CX KPIs: Establish and track CX-related KPIs, such as NPS, CSAT, and CES. Measure performance and report insights to senior leadership to enable data-driven decision-making.
  • Manage User Interface Design: Oversee and manage design and build of wireframes, prototypes, and strategies that drive intuitive, inclusive user experiences. Ensure designs meet accessibility standards, conducting accessibility compliance reviews to ensure inclusivity.
  • Oversee Usability Testing: Perform regular usability testing to refine product interactions and gather direct feedback for continuous improvement.
  • Manage and Maintain Customer Experience Landscape: Manage and maintain digital products and platforms to deliver the customer journey and enhance customer experience
  • Manage and Maintain Design Systems: Manage and maintain design systems (e.g. InVision, Adobe) to ensure consistency across digital products and platforms.

Collaboration & Cross-Functional Engagement:
  • Collaborate with Digital Leaders: Collaborate with the Digital Leaders to develop and implement the CX strategy and future-state customer journey. Analyze customer touchpoints, identify pain points, and guide CX improvements that align with Digital strategy.
  • Collaborate with Development Manager: Collaborate with Digital Development Managers to design, develop, and test CX features across digital products.
  • Collaborate with Product and Cross-Functional Teams: Work closely with Product Managers and other leaders to align on CX feature development and ensure that customer insights are incorporated into product roadmaps and vision.
  • Manage, Mentor and Coach CX and UI/UX designers: Manage and mentor a team of CX designers and UI/UX designers, providing strategic direction, fostering collaboration, and ensuring high-quality, customer-centric design execution across all touchpoints.

KEY GOALS AND OBJECTIVES
  • Enhance Customer Experience and Increase Adoption: Deliver customer experiences that increase digital product adoption, drive higher customer satisfaction and improve NPS and relevant scores.
  • Improve Customer Retention: Address customer journey pain points and design solutions that proactively meet customer needs (including local markets), increase satisfaction and reduce churn.
  • Improve and Standardize User Interfaces: Improve and standardize user interfaces, experiences, and journeys across the customer engagement spectrum. Identify and develop customer experiences to support upsell, cross-sell, and new revenue generation opportunities.
  • Enable Cross-Functional Teams to Act on Customer Insights: Ensure customer insights are actionable, clearly communicated, and integrated into the roadmap of product delivery.
  • Adherence to Standards: Establish and drive adherence to visual and presentation standards/guidelines (e.g. usability, inclusivity, and brand consistency) across all channels.

MINIMUM REQUIREMENTS
Education
  • A bachelor's degree in customer experience, UX design, psychology, marketing, or a related field is required.
  • Master's degree preferred.
  • Certifications in Design Thinking, Human-Centered Design, or UX (e.g., LUMA, Nielsen Norman Group) preferred.

Experience
  • 5 years of relevant experience in digital CX, UX, or customer journey mapping.
  • 1-2 years of experience leading small project teams or managing CX design efforts.
  • Experience with customer research, CX metrics, and multichannel experience design preferred.

Knowledge, Skills and Abilities
  • Familiarity with design systems, accessibility compliance, and CX measurement frameworks.
  • Working knowledge of UX best practices, Agile workflows, and digital product development.
  • Proficient in CX tools (Figma, InVision, Adobe Suite, analytics dashboards).
  • Strong interpersonal and communication skills; ability to influence cross-functional teams.
  • Customer-centric mindset with strong problem-solving skills.

WORK CONDITIONS
Work Environment
  • Work indoors and or outdoors during all seasons and weather conditions
  • Comply with the Corporate dress code policy

Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours
  • Working beyond "standard" hours as the need arises
  • Travel up to 25%

Postal Code: 77019
Category (Portal Searching): Marketing and Advertising
Job Location: US-TX - Houston

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