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Customer Experience Coordinator Jobs (NOW HIRING)

RBA Central PA

Customer Experience Coordinator

Earth City, MO · On-site

$17 - $22.25/hr

Customer Experience Coordinator Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is the largest and most recognized window brand in America. Due to continued ...

New

Eide Ford Lincoln

Customer Experience Coordinator

Bismarck, ND · On-site

$17.50 - $23/hr

Customer Experience Coordinator About the Position Eide Ford Lincoln is looking for a friendly, dependable, and motivated Customer Experience Coordinator to join our team. This is a customer facing ...

Eide Ford Lincoln

Customer Experience Coordinator

Bismarck, ND · On-site

$18 - $23.50/hr

Customer Experience Coordinator About the Position Eide Ford Lincoln is looking for a friendly, dependable, and motivated Customer Experience Coordinator to join our team. This is a customer facing ...

Suitsupply

Customer Experience Coordinator

Chicago, IL · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Miami, FL · On-site

$21 - $28/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

New

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Miami, FL · On-site

$21 - $28/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

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Customer Experience Coordinator information

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How much do customer experience coordinator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer experience coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer experience coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

How does a customer experience coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a customer experience coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

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Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Experience Coordinator

Earth City, MO

Renewal by Andersen - The Birner Group
Construction • 501 - 1,000 employees

8.2

Company rating: 8.2 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

1st of 39 rated national retailers

Great coworkers

People enjoy working here

Good employer

Learn more about Renewal by Andersen - The Birner Groupexternal

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Experience Coordinator

Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is the largest and most recognized window brand in America. Due to continued growth, we are expanding our team and hiring a Customer Experience Coordinator in our Mechanicsburg, PA location.

About the Role:

As a Customer Experience Coordinator, you are the first point of contact for our customers and play a critical role in delivering an exceptional experience from start to finish. You will manage communications, coordinate project updates, and help ensure our office runs efficiently.

This is an ideal role for someone who thrives in a fast-paced environment, takes pride in organization, and is passionate about delivering top-tier customer service.

What You’ll Do:
  • Serve as the primary point of contact for customer inquiries via phone and email
  • Provide timely and accurate updates on project and installation status
  • Follow up with customers after installations and distribute post-project surveys
  • Maintain detailed and accurate records of customer interactions in internal systems
  • Support project coordination to ensure seamless communication between teams
  • Deliver an exceptional customer experience, measured by Net Promoter Score (NPS) and review platforms such as Rep.com
  • Help maintain an organized, efficient, and collaborative office environment
What We’re Looking For:
  • 2+ years of customer service or customer-facing experience
  • Strong proficiency in Microsoft Office and comfort with various technologies
  • Excellent written and verbal communication skills
  • High attention to detail with strong organizational abilities
  • Ability to multitask, prioritize, and work efficiently in a dynamic environment
Why Join Renewal by Andersen?

We believe in taking care of our employees just as well as we take care of our customers. We offer a comprehensive total rewards package that includes:

  • Medical, Dental, Vision, and Life Insurance
  • Health Savings Account (HSA) contributions
  • Paid holidays and generous PTO
  • 401(k) with company contributions and annual bonus opportunity
  • Employee discounts on Renewal by Andersen products
  • A supportive culture that promotes work-life balance
  • A collaborative, team-oriented work environment

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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