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Customer Experience Coordinator Jobs (NOW HIRING)

Range USA

Customer Experience Coordinator

Blue Ash, OH · On-site

$17 - $18/hr

Customer Experience Coordinator Range USA is the nation's largest operator of indoor shooting ranges - a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy ...

Range USA

Customer Experience Coordinator

Blue Ash, OH

$17 - $18/hr

Customer Experience Coordinator Range USA is the nation's largest operator of indoor shooting ranges -- a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy ...

Suitsupply

Customer Experience Coordinator

Chicago, IL · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Boston, MA · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Suitsupply

Customer Experience Coordinator

Chicago, IL · On-site

$18 - $22/hr

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of ...

Colson Group

Customer Experience Coordinator

Chino, CA

$18.25 - $24/hr

Job Summary The Customer Experience Coordinator is responsible for servicing the needs of existing assigned customers and developing new prospects to increase customer satisfaction as well as the ...

BabyBjorn Inc.

Customer Experience Coordinator

Manhattan, NY · On-site

$19.75 - $26/hr

Customer Experience Coordinator Job Summary We are seeking a proactive and customer-focused Customer Experience Coordinator to oversee day-to-day customer service operations and ensure a consistent ...

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How much do customer experience coordinator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer experience coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a Customer Experience Coordinator do?

A Customer Experience Coordinator is responsible for ensuring that customers have a positive and seamless experience with a company’s products or services. They handle customer inquiries, resolve complaints, and coordinate with various departments to address and improve customer needs. Additionally, they may gather feedback, analyze customer interactions, and help implement strategies to enhance customer satisfaction and loyalty.

What is the difference between Customer Experience Coordinator vs Customer Service Representative?

AspectCustomer Experience CoordinatorCustomer Service Representative
Primary FocusEnhancing overall customer experience and satisfactionHandling individual customer inquiries and issues
Skills & CertificationsCommunication, problem-solving, customer experience strategiesCommunication, problem-solving, product knowledge
Work EnvironmentCross-department collaboration, strategic planningDirect customer interaction, call centers, retail
Industry UsageRetail, hospitality, tech companiesRetail, telecom, service industries

While both roles focus on customer satisfaction, the Customer Experience Coordinator works proactively to improve the overall customer journey, whereas the Customer Service Representative handles direct customer interactions and resolves issues. The Coordinator's role is more strategic, often involving collaboration across departments, while the Representative's role is more transactional and operational.

How does a Customer Experience Coordinator typically collaborate with other departments to resolve customer issues?

Customer Experience Coordinators often serve as a bridge between customers and internal teams, such as sales, product development, and technical support. When addressing customer concerns, they gather detailed feedback and work closely with relevant departments to find effective solutions, ensuring a seamless experience for the customer. This role requires strong communication and organizational skills, as coordinators must track issues, follow up on resolutions, and communicate updates both internally and to customers. Regular cross-functional meetings and collaborative platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a Customer Experience Coordinator, and why are they important?

To thrive as a Customer Experience Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) systems, helpdesk software, and data analysis tools is typically required. Exceptional interpersonal skills, empathy, and adaptability help you build rapport with customers and resolve issues effectively. These abilities are vital for ensuring a seamless customer journey, fostering loyalty, and supporting business growth.
More about Customer Experience Coordinator jobs
What cities are hiring for Customer Experience Coordinator jobs? Cities with the most Customer Experience Coordinator job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
What states have the most Customer Experience Coordinator jobs? States with the most job openings for Customer Experience Coordinator jobs include:
What job categories do people searching Customer Experience Coordinator jobs look for? The top searched job categories for Customer Experience Coordinator jobs are:
Customer Experience Coordinator jobs near you
Infographic showing various Customer Experience Coordinator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,169 per year, or $20.3 per hour.
Customer Experience Coordinator

Customer Experience Coordinator

Unified Group Services Inc

Anderson, IN • On-site

$15.50 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Our vibrant team at Unified Group Services is hiring an outgoing, flexible, and collaborative person to join our Anderson, IN office as a full-time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our customer service initiatives and enhance the member experience. Keep reading to learn how you can get started in this rewarding opportunity!
WHY JOIN US?
Here's what we offer to ensure that you have a thriving, successful career:
  • Competitive, experience-based hourly wage
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Education assistance
  • Employee assistance program
  • PTO
  • Growth opportunities
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability coverage
  • Wellness programs
  • Sponsored health clinic
  • Company parties

WHO ARE WE?
At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.
WHAT ARE THE HOURS?
The standard schedule goes from 8:00 am to 5:00 pm, Monday through Friday, with overtime available.
WHAT WILL YOU DO?
Our Customer Experience Coordinator is the go-to support person for account executives and our wellness team, stepping in as needed to help with a wide variety of administrative and customer service responsibilities. From supporting customer communication and event logistics to maintaining administrative files and wellness initiatives, you'll play a very active role in our office. You'll be responsible for:
  • Updating customer information and coordinating broker communication
  • Assisting with bulk/regulatory communication, including compliance-related forms, company announcements, product rollouts, and wellness activities
  • Drafting and proofreading professional correspondence, marketing materials, and other resources
  • Coordinating logistics for internal meetings, benefit fairs, onsite visits, and vendor meetings
  • Overseeing customer recognition activities, including welcoming new members and celebrating milestones
  • Supporting various projects to ensure timelines and deliverables are met
  • Elevating the member experience and delivering incredible customer service

IS THIS THE OPPORTUNITY FOR YOU?
Customer Experience Coordinator Requirements:
  • Ability to handle sensitive information and follow HIPAA regulations
  • Ability to learn and master internal systems
  • Ability to prioritize tasks and manage time efficiently
  • Ability to work independently and collaborate with a team
  • Proficiency in Microsoft Office applications like Outlook
  • Written and verbal communication skills
  • Organizational skills and attention to detail
  • Professional attitude and reliable work ethic
  • High school diploma or equivalent

Additional Qualifications:
  • Customer service, administrative support, or account coordination experience
  • Experience in the healthcare, insurance, or employee benefits industries
  • Some college coursework

Fill out our initial application to become our Customer Experience Coordinator!
Must have the ability to pass a Background Check and Drug Screening.

Apply