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Client Experience Coordinator Jobs (NOW HIRING)

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Client Experience Coordinator

Sioux Falls, SD · On-site

$18.25 - $24.25/hr

The Client Experience Coordinator is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive ...

FACE FOUNDRIÉ

Client Experience Coordinator

Sioux Falls, SD · On-site

$18.25 - $24.25/hr

The Client Experience Coordinator is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive ...

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How much do client experience coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client experience coordinator in the United States is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.
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Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,890 per year, or $21.1 per hour.

Client Experience Coordinator

Northwestern Mutual

Cape Girardeau, MO • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Location: Cape Girardeau, MO
Job Title: Client Experience Coordinator
Type of Position: Full-time
FLSA Classification: Non-exempt
Hours per week: 40
Working hours: 8:00am-5:00pm
We help individuals, families and businesses develop a comprehensive financial plan for accomplishing their most important goals and objectives. Once the plan is in place, we keep clients accountable to their goals and track their progress along the way. We know that a majority of our work together comes down to trust and relationship, so we take the time to get to know our clients and the people who are important to them. We want our clients to feel safe to enjoy their lives in the moment knowing their future is secure. By effectively planning for tomorrow, our clients can live for today!
Faith | Service | Integrity | Professional Development | GenerosityJob Summary
The Client Experience Coordinator is an integral part of The Hahs Group. This role specializes in client service to ensure the maintenance of effective and organized processes to maintain client relationships. The Client Experience Coordinator serves as the primary contact for clients and guests in the Cape Girardeau Office.
Key Responsibilities
  • Greet all individuals and direct them appropriately, answer and screen phone calls
  • Proactively identify marketing opportunities through running and managing reports in the client system
  • Manage Client Relationship Manager system - add or remove clients as needed, maintain updated client information, segment clients into groups based on identified opportunities
  • Call clients to schedule review meetings with lead advisors
  • Process client service requests/information updates for clients
  • Maintain organized filing systems, both hard copy and digital - assist with other clerical tasks as needed
  • Maintain adequate coverage for the team through cross-training in other areas of support
  • Act as liaison among the team, clients, and home office
  • Complete and/or assist with projects as needed by the team
Minimum Job Requirements
  • 1+ year experience in customer service and professional office settings required
  • Bachelor's degree strongly preferred - candidates without a degree must have 5+ years of experience in a similar role
  • Obtain Life and Health licensing within 90 days of employment
  • Possess basic computer and Microsoft Office experience
  • Independent learner who seeks knowledge and is adaptable to change
  • Strong interpersonal skills and written and oral communication skills
  • Ability to excel in an organized and detail-oriented environment
Benefits
  • Health, Vision, & Dental Insurance
  • Short and Long-term Disability
  • SIMPLE IRA
  • PTO + Holiday Pay
  • Industry licensing and continuing education expenses
  • Personal and professional development opportunities

What Northwestern Mutual employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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