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Client Experience Coordinator Jobs (NOW HIRING)

Troutman Pepper

Client Experience Coordinator

Chicago, IL · On-site

$18.75 - $25.25/hr

The Client Experience Coordinator supports the firm's Client Teams, Client Feedback program, Troutman Plus Value program, and signature client events. The Client Experience Coordinator will work ...

Tustin KIA

Client Experience Coordinator

Tustin, CA · On-site

$17 - $22/hr

Client Experience Coordinator (Hospitality Role) Location: Tustin Auto Center - All-New Tustin Kia Schedule: Full-Time, 5 Days/Week Compensation: Fixed Pay (Non-Commission Role) + Customer ...

ExpoDisplays

Client Experience Coordinator

Birmingham, AL · On-site

$17 - $23/hr

Position Summary The Client Experience Coordinator (CEC) is responsible for ensuring clients have a smooth, positive, and consistent experience throughout their engagement with our organization. This ...

Advantage Behavioral Health Network

Be Seen First

Client Experience Coordinator

Laurel Springs, NJ · On-site

$50K - $52K/yr

CLIENT EXPERIENCE COORDINATOR Reports to : CLIENT EXPERIENCE SUPERVISOR General Description The Client Experience Coordinator is responsible for relationship and rapport building with the clientele ...

TFO Wealth Partners

Client Experience Coordinator

Maumee, OH · On-site

$17.25 - $23/hr

The Client Experience Coordinator delivers a high-level client and adviser experience by managing the preparation, processing, and maintenance of client accounts and plans. This role works closely ...

Acumen

Client Experience Coordinator

Overland Park, KS · On-site

$17.25 - $23/hr

We're looking for a part-time Client Experience Coordinator to support event promotion and communication efforts, internal operations, and client/member experiences. This role is all about getting ...

Acumen Impact

Client Experience Coordinator

Overland Park, KS · On-site

$17.25 - $23/hr

We're looking for a part-time Client Experience Coordinator to support event promotion and communication efforts, internal operations, and client/member experiences. This role is all about getting ...

JAMS, Inc.

Client Experience Coordinator

Los Angeles, CA · Hybrid

$46K - $60K/yr

Assists the Manager, Client Experience in supporting multiple Resolution Centers. What you will do ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...

JAMS, Inc.

Client Experience Coordinator

Boston, MA · On-site

$46K - $61K/yr

Assists the Manager, Client Experience in supporting multiple Resolution Centers. Responsibilities ... Coordinates hybrid hearings (e.g., logging conference rooms, panelists and clients into online ...

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Client Experience Coordinator information

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How much do client experience coordinator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for client experience coordinator in the United States is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.56 per hour, depending on experience, location, and employer.

What does a Client Experience Coordinator do?

A Client Experience Coordinator is responsible for ensuring that clients have a positive and seamless experience when interacting with a company. They serve as a primary point of contact for clients, addressing inquiries, resolving issues, and coordinating communication between clients and internal teams. Their role often includes managing client accounts, organizing meetings or events, and gathering feedback to improve services. Ultimately, they help foster strong client relationships and ensure client satisfaction throughout the engagement process.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator, and why are they important?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

More about Client Experience Coordinator jobs
What cities are hiring for Client Experience Coordinator jobs? Cities with the most Client Experience Coordinator job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
What states have the most Client Experience Coordinator jobs? States with the most job openings for Client Experience Coordinator jobs include:
What job categories do people searching Client Experience Coordinator jobs look for? The top searched job categories for Client Experience Coordinator jobs are:
Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $43,890 per year, or $21.1 per hour.

Client Experience Coordinator

Troutman Pepper

Chicago, IL • On-site

$18.75 - $25.25/hr

Full-time

Posted 6 days ago

Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The Client Experience Coordinator supports the firm's Client Teams, Client Feedback program, Troutman Plus Value program, and signature client events. The Client Experience Coordinator will work collaboratively with the Client Experience, Business Development, and other firm administrative teams to help promote, create, and maintain customized services, programs, events, and solutions that add value, deepen client relationships, and drive revenue growth.
Essential Duties and Responsibilities:
  • Support client team events, initiatives, and sponsorships in partnership with the Business Development, Events, and Marketing Operations teams.
  • Assist with client team administrative tasks, including monitoring client personnel changes and updating HighQ sites.
  • Support the efforts of the Client Experience team in advancing the firm's Troutman Plus Value program.
  • Develop high quality, tailored case studies, one-pagers, talking points, and language for RFPs and pitches highlighting the benefits and application of Troutman Plus.
  • Partner with the Innovation team to build and maintain client-facing HighQ sites and to test and help rollout other client-facing technology platforms.
  • Assist with the planning and execution of signature client events, including the firm's Legal Operations Summit. This includes conducting research, assisting with client development strategy, program development, attendee communications, on-site support, tracking and follow-up activities.
  • Collect, organize, and maintain Client Feedback and Troutman Plus narratives and key tags in Foundation, the firm's experience management system.
  • Support the efforts of the Client Experience team in advancing the firm's Client Feedback program.
  • Assist with scheduling client feedback interview introductory calls, prep calls, and debrief calls with attorneys.
  • Log, categorize, and maintain client feedback data in Reson8.
  • Assist with preparing written reports and developing visual aids to communicate client feedback results, key feedback themes, and client service trends.
  • Assist with developing, maintaining, and updating Client Experience publications and collateral, such as one-pagers, client conversation toolkits, PowerPoints, website content, intranet, etc.
  • Assist with creating small- and large-scale electronic surveys in Qualtrics and related reporting.
  • Update, organize, and maintain client projects in Asana, the firm's project management software.
  • Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives.
  • Respond to inquiries from clients, attorneys, and administrative departments, assist with resolution of issues, and/or forward to the appropriate person for handling.
  • Advise on improvements to Client Experience processes to increase efficiency and internal client service.

Knowledge, Skills, and Abilities:
  • Highly motivated, results-oriented, creative, and collaborative.
  • Strong project and process management skills, including the ability to prioritize, monitor and manage deliverables for client and department initiatives.
  • Ability to work independently while keeping Client Experience leadership and attorneys apprised of progress on projects and initiatives.
  • Proven ability to communicate effectively verbally and in writing with attorneys, teammates, and other administrative departments of the firm.
  • Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm as well as external contacts.
  • Strong customer service skills.
  • Works well under pressure and can manage and prioritize simultaneous, time-sensitive deadlines.
  • Able to remain flexible while delivering high quality work in a demanding environment.
  • Well-organized with strong attention to detail.
  • Flexibility to manage demands outside of traditional business hours.
  • Ability to handle and maintain confidential client information.
  • Advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), project management, and electronic survey software.
  • Demonstrated ability to quickly learn and leverage new software applications, mobile applications, and other technologies.

Education and/or Experience:
  • Bachelor's Degree required.
  • Minimum of three (3) years of related experience in a law firm or professional services organization.

#LI-Hybrid
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.
Hiring Salary Range:
$70,000.00 - $110,000.00

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