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Client Experience Manager Jobs (NOW HIRING)

Market My Market

Client Experience Manager

Seattle, WA · On-site +1

$70K - $80K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life ...

ClickOrlando

Client Experience Manager

Detroit, MI · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service ...

ChartSpan

Client Experience Manager

$100K/yr

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages ...

Phreesia

Client Experience Manager

$135K - $150K/yr

Client Experience Manager Team: Phreesia Network Solutions Location: Hybrid-style in New York City / commutable area In-person expectation: Client and/or team meetings 1-3 times per week on average ...

ShipMonk

Client Experience Manager

Pittston, PA

We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily ...

Vibe

Client Experience Manager

New York, NY · Remote

Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to ...

Vibe, Inc

Client Experience Manager

New York, NY · On-site

Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to ...

ShipMonk

Client Experience Manager

Pittston, PA

We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily ...

ShipMonk

Client Experience Manager

Pittston, PA · On-site

We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily ...

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Client Experience Manager information

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What cities are hiring for Client Experience Manager jobs? Cities with the most Client Experience Manager job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
Who are the top companies hiring for Client Experience Manager jobs? The top employers for Client Experience Manager jobs are:
What states have the most Client Experience Manager jobs? States with the most job openings for Client Experience Manager jobs include:
What job categories do people searching Client Experience Manager jobs look for? The top searched job categories for Client Experience Manager jobs are:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.

Client Experience Manager

Market My Market

Seattle, WA • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Client Experience Manager
About Market My Market
Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.
Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.
About the Role
As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses - primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.
A week in this role looks like reviewing ranking changes and surface anything urgent to your SEO Managers, client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next fo their campaigns, monthly reporting prep with your CSA, renewal conversations and upsell positioning for clients hitting milestones as well as working alongside the team to find new opportunities to elevate the work we do day in and day out.
Career Growth Opportunities
Join our thriving Client Experience team, which has grown from just 2 team members to 20 in the past 5 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.
Key Responsibilities
  • Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
  • Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
  • Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
  • Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
  • Portfolio Management: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
  • Collaboration with CSAs: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
  • Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
  • Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
  • Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
  • Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship
Requirements
  • 3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.
  • Proven track record of managing client relationships and driving client retention
  • Experience with organic SEO strategy development and execution
  • Strong understanding of Google Business Profile optimization and local search marketing
  • Experience analyzing SEO performance data and communicating insights to clients
  • Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.
  • Excellent verbal and written communication skills
  • Ability to build trust and rapport with clients quickly
  • Problem-solving skills and ability to navigate challenging client conversations
  • Strong organizational skills to manage multiple accounts simultaneously
  • Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Team Achievements
Our Client Experience team has been instrumental in:
  • Maintaining a 90%+ client retention rate during our rapid growth phase
  • Successfully transitioning clients to expanded service packages, increasing average client value by 25%
  • Developing sophisticated onboarding processes that reduce time-to-value for new clients
  • Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients
Location
This position is fully remote and we are only hiring candidates located in the following states:
  • Alabama
  • California
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • North Carolina
  • New Jersey
  • Nevada
  • New York
  • Maryland
  • South Carolina
  • Texas
  • Washington
  • Virginia
Compensation & Benefits
  • $70,000 - $80,000 per year, salary based on experience
  • PTO: 2.25 weeks per year
  • Health insurance benefits
  • 401(k) plan (after 1 year of employment)
  • Remote work opportunity

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.
Our Core Values
  • Do What You Say
  • Be Honest and Transparent
  • Proactive, Not Reactive
  • Be Thought-Leading
  • Instill Trust Through Consistent Accountability
  • Always Do Better, Always Be Better
  • Do the Right Thing for Clients and MMM

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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