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Client Experience Manager Jobs (NOW HIRING)

Tixr

Client Experience Manager

$75K - $85K/yr

About Tixr Client Experience At Tixr, we are redefining ticketing and event management from interface to business model - providing powerful tools to maximize event promotion and revenue while making ...

Byrne Zizzi

Client Experience Manager

Aberdeen, MS · On-site

Client Success Experience Manager The Client Success Experience Manager works alongside the team while leading the administrative group responsible for supporting both internal and external client ...

News4JAX

Client Experience Manager

Jacksonville, FL · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Burn Boot Camp

Client Experience Manager

KY · On-site

$16/hr

Burn Boot Camp Client Experience Manager (CEM) Hours: Monday-Friday, 5:00 AM-12:00 PM (approx.) Some evenings required between 4:00 PM-7:00 PM Some Saturdays required between 6:00 AM-10:00 AM ...

Annie Aesthetic

Client Experience Manager

Issaquah, WA · On-site

We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience Manager to help us elevate our in-clinic experience and build the foundation of our sales team.

Annie Aesthetic

Client Experience Manager

Issaquah, WA · On-site

$75K - $125K/yr

We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience Manager to help us elevate our in-clinic experience and build the foundation of our sales team.

Brunellocucinelli

CLIENT EXPERIENCE MANAGER

New York, NY · On-site

$50K/yr

The Customer Experience Manager plays a central role in supporting the human-centered relationships cultivated daily by client advisors in the stores, by corporate team members, and by the Cucinelli ...

ShipMonk

Client Experience Manager

Pittston, PA

We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily ...

Annie Aesthetic

Client Experience Manager

Issaquah, WA

$75K - $125K/yr

We are in an exciting stage of growth and are seeking a client-focused, results-driven Client Experience Manager to help us elevate our in-clinic experience and build the foundation of our sales team.

LPL Financial

Client Experience Manager

Fort Mill, SC · Remote

$27.93 - $46.55/hr

The Client Experience Manager (CEM) in Client Compensation is responsible for owning escalated matters to completion and partnering with closely related business units to solve an issue. This role ...

Allied Maker

Client Experience Manager

New York, NY · On-site

You'll manage multiple active client relationships at once: understanding each client's preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs ...

Allied Maker

Client Experience Manager

Glen Cove, NY · On-site

$100K - $125K/yr

You'll manage multiple active client relationships at once: understanding each client's preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs ...

New

Prosper Health

Client Experience Manager

New York, NY · On-site +1

As our Client Experience Manager, you will lead this team and own the function fully - hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something ...

ShipMonk

Client Experience Manager

Pittston, PA · On-site

We're looking for a Pittston, PA based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily ...

Gallagher

Client Experience Manager

Oklahoma City, OK · On-site

Overview As a Client Experience Manager, you'll play a key role in ensuring smooth client implementations, renewals, and ongoing satisfaction. You'll also mentor and guide your team to grow ...

Allied Maker

Client Experience Manager

New York, NY · On-site

$100K - $125K/yr

You'll manage multiple active client relationships at once: understanding each client's preferences, their order cadence, and how they like to communicate. Tracking orders, anticipating needs ...

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Client Experience Manager information

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
What cities are hiring for Client Experience Manager jobs? Cities with the most Client Experience Manager job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
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What states have the most Client Experience Manager jobs? States with the most job openings for Client Experience Manager jobs include:
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Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 76% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.
Client Experience Manager

Client Experience Manager

Tixr

Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Tixr
Tixr is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace, headquartered in Santa Monica, CA. Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our unified commerce platform supports all types of events - from festivals to global arena tours - with an almost limitless suite of commerce offerings beyond admission tickets.
We are a founder-owned and led company with staff throughout the US, Canada, and UK, exclusively powering 500 of the most respected live entertainment brands in 40 countries - including Riot Fest, Acura Grand Prix of Long Beach, San Jose Earthquakes, Houston Dynamo, Sturgis Buffalo Chip, Lightning in a Bottle, and many more.
About Tixr Client Experience
At Tixr, we are redefining ticketing and event management from interface to business model - providing powerful tools to maximize event promotion and revenue while making it faster and more enjoyable for audiences to purchase tickets. Our Client Experience team serves tastemaker clients worldwide and the largest event producers across several key industry verticals.
The Opportunity
As a Client Experience Manager (CEM), you will serve as the day-to-day contact for clients, ensuring they achieve their goals with our platform and services. You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering long-term relationships, driving platform adoption, and identifying opportunities for account growth.
Key Responsibilities
Client success and relationship building
  • Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
  • Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives.
  • Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth.
  • Identify and pursue upsell and expansion opportunities where they align with client goals.

Day-to-day client management
  • Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
  • Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service.
  • Build client events as necessary on the Tixr platform.
  • Own coordination across internal teams to ensure client needs and goals are met on time.
  • Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits.
  • Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation.

Collaboration with internal teams
  • Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients.
  • Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success.
  • Provide the Director of Accounts with regular insight into the health and status of client relationships.
  • Escalate complex issues to the appropriate internal teams and ensure timely resolution.
  • Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience.

Operational Excellence
  • Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met.
  • Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates.
  • Identify and implement process improvements to optimize client success workflows.

Qualifications Required
  • 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS
  • Excellent communication, negotiation, and presentation skills
  • Strong problem-solving and analytical skills with high attention to detail
  • Strong organizational skills and the ability to deliver a high level of customer service
  • High ethical standards with a commitment to transparent and fair client interactions
  • Open to feedback, adaptable, and committed to continuous learning
  • A bachelor's degree in business or a related field
  • Ability to travel up to 20% of the time and to work on weekends as needed

Preferred
  • Proficiency in HubSpot, Notion, Slack, and Google Apps
  • Experience building and managing events, reporting, and digital marketing within a primary event ticketing platform
  • The ideal candidate is a self-starter with a creative problem-solving mindset, a genuine curiosity for asking questions, and a strong commitment to professionalism.

The Perks
  • Salary Range: $75,000 - $85,000 / Year + Bonus + Equity
  • 100% Remote Okay with Hybrid Optional
  • Paid Health benefits
  • Dental, Vision, Life Plans
  • Flexible Vacation
  • 401k (50% Match up to 3%)
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Ticket Hookups!

The pay range for this role is:
75,000 - 85,000 USD per year (Remote (United States))

Apply