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Client Experience Manager Jobs (NOW HIRING)

Tixr

Client Experience Manager

$75K - $85K/yr

About Tixr Client Experience At Tixr, we are redefining ticketing and event management from interface to business model - providing powerful tools to maximize event promotion and revenue while making ...

ChartSpan

Client Experience Manager

$100K/yr

The Client Experience Manager is responsible for the end-to-end deployment of the Company's products and nurtures ongoing client relationships to drive adoption and growth. This individual leverages ...

Burn Boot Camp

Client Experience Manager

Union, KY · On-site

$16/hr

Burn Boot Camp Client Experience Manager (CEM) Hours: Monday-Friday, 5:00 AM-12:00 PM (approx.) Some evenings required between 4:00 PM-7:00 PM Some Saturdays required between 6:00 AM-10:00 AM ...

Market My Market

Client Experience Manager

Charlotte, NC · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service ...

Chute CXO LLC

Be Seen First

Client Experience Manager

Los Angeles, CA · On-site

$25 - $30/hr

The Client Experience Manager is a hybrid Administrative, Concierge, and Hospitality role serving two EOS Implementers. You'll own the client experience end to end, and you'll also work as an ...

News4JAX

Client Experience Manager

Jacksonville, FL · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Vibe

Client Experience Manager

New York, NY · Remote

Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to ...

Vibe, Inc

Client Experience Manager

New York, NY · On-site

Our next Client Experience Manager owns the VIP layer of that strategy: executive dinners, bespoke client experiences, and standalone activations that sit outside the trade show floor. Reporting to ...

ICG Medical

Client Experience Manager

Seattle, WA · On-site

Client Experience Manager Greenstaff Home Care Love people, details, and turning stressful moments into "we've got you" experiences? Join Greenstaff Home Care as our Client Experience Manager and be ...

ICG Medical

Client Experience Manager

Seattle, WA · On-site

Client Experience Manager Greenstaff Home Care Love people, details, and turning stressful moments into "we've got you" experiences? Join Greenstaff Home Care as our Client Experience Manager and be ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service ...

Prosper Health

Client Experience Manager

New York, NY · Remote

About the Role Our client experience team is crucial to making our clients feel supported day-to-day - managing all inbound phone, text, and email support. We believe in putting clients first, and ...

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Client Experience Manager information

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

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Client Experience Manager jobs near you
Client Experience Manager

Client Experience Manager

Tixr

Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About Tixr
Tixr is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace, headquartered in Santa Monica, CA. Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our unified commerce platform supports all types of events - from festivals to global arena tours - with an almost limitless suite of commerce offerings beyond admission tickets.
We are a founder-owned and led company with staff throughout the US, Canada, and UK, exclusively powering 500 of the most respected live entertainment brands in 40 countries - including Riot Fest, Acura Grand Prix of Long Beach, San Jose Earthquakes, Houston Dynamo, Sturgis Buffalo Chip, Lightning in a Bottle, and many more.
About Tixr Client Experience
At Tixr, we are redefining ticketing and event management from interface to business model - providing powerful tools to maximize event promotion and revenue while making it faster and more enjoyable for audiences to purchase tickets. Our Client Experience team serves tastemaker clients worldwide and the largest event producers across several key industry verticals.
The Opportunity
As a Client Experience Manager (CEM), you will serve as the day-to-day contact for clients, ensuring they achieve their goals with our platform and services. You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to deliver a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering long-term relationships, driving platform adoption, and identifying opportunities for account growth.
Key Responsibilities
Client success and relationship building
  • Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
  • Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives.
  • Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth.
  • Identify and pursue upsell and expansion opportunities where they align with client goals.

Day-to-day client management
  • Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
  • Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service.
  • Build client events as necessary on the Tixr platform.
  • Own coordination across internal teams to ensure client needs and goals are met on time.
  • Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits.
  • Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation.

Collaboration with internal teams
  • Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients.
  • Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success.
  • Provide the Director of Accounts with regular insight into the health and status of client relationships.
  • Escalate complex issues to the appropriate internal teams and ensure timely resolution.
  • Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience.

Operational Excellence
  • Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met.
  • Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates.
  • Identify and implement process improvements to optimize client success workflows.

Qualifications Required
  • 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SAAS
  • Excellent communication, negotiation, and presentation skills
  • Strong problem-solving and analytical skills with high attention to detail
  • Strong organizational skills and the ability to deliver a high level of customer service
  • High ethical standards with a commitment to transparent and fair client interactions
  • Open to feedback, adaptable, and committed to continuous learning
  • A bachelor's degree in business or a related field
  • Ability to travel up to 20% of the time and to work on weekends as needed

Preferred
  • Proficiency in HubSpot, Notion, Slack, and Google Apps
  • Experience building and managing events, reporting, and digital marketing within a primary event ticketing platform
  • The ideal candidate is a self-starter with a creative problem-solving mindset, a genuine curiosity for asking questions, and a strong commitment to professionalism.

The Perks
  • Salary Range: $75,000 - $85,000 / Year + Bonus + Equity
  • 100% Remote Okay with Hybrid Optional
  • Paid Health benefits
  • Dental, Vision, Life Plans
  • Flexible Vacation
  • 401k (50% Match up to 3%)
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Ticket Hookups!

The pay range for this role is:
75,000 - 85,000 USD per year (Remote (United States))

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