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Client Experience Manager Jobs (NOW HIRING)

Julia A Nickerson Pc

Be Seen First

Client Experience Manager

Austin, TX · On-site

$58K - $70K/yr

Once a client is onboarded, the Client Experience Manager assigned to each client manages the client's experience to ensure the client's experience is first-class. This means working directly with ...

Market My Market

Client Experience Manager

Seattle, WA · On-site +1

$70K - $80K/yr

Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service ...

Envoy Global, Inc.

Client Experience Manager

OR · On-site +1

$45K - $55K/yr

As our Client Experience Manager, you will be required to: * Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional ...

Armanino LLP

Design and implement a hospitality-driven growth strategy across the Business Management/Family Office practice, positioning differentiated client experience as a competitive advantage. * Conduct ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of ...

Omnicom

Manager, Client Experience

San Francisco, CA · On-site

Public Relations Manager, Client Experience, Technology San Francisco Weber Shandwick is looking for a Manager, Client Experience to join our West Technology practice to support clients ranging from ...

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Client Experience Manager information

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$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

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What are the most commonly searched types of Client Experience jobs?

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Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.

Client Experience Manager

Austin, TX • On-site

Julia A Nickerson Pc
See more jobs at Julia A Nickerson Pcexternal

$58K - $70K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

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Job description

Once a client is onboarded, the Client Experience Manager assigned to each client manages the client's experience to ensure the client's experience is first-class. This means working directly with the attorney assigned to the matter to ensure all legal work is being done timely, working directly with clients to answer non- legal questions and triaging legal questions that only an attorney may answer. 

RESPONSIBILITIES: 

  • Assist Attorneys with managing client experience.
  • Manage client signings, notarizing.
  • Assist with document printing, organizing, scanning, savings, sharing with clients.
  • Manage scheduling of client signings, phone calls, video conferences with attorneys.
  • Assist office operations as needed.

QUALIFICATIONS:

  • Bachelor's degree in Business, Communications, or a related field preferred (or equivalent experience)
  • 1-2 years of administrative experience; law firm or professional services experience is a plus. 
  • Proficiency with Microsoft Suite.
  • Organized, dependable and extremely detail-oriented.
  • Professional and polished demeanor suitable for a law firm environment.

COMPENSATION & BENEFITS:

  • Full-Time, exempt role (not eligible for overtime pay).
  • In office (not remote) M-F 8:00 am - 5:00 pm.
  • Annual base salary.
  • 10 days paid time off and 10 paid company holidays.
  • Health insurance, 401(k) with 4% employer match