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Client Experience Manager Jobs in Chicago, IL (NOW HIRING)

Snapchat

Manager, Client Partner

Chicago, IL · On-site

$218K - $326K/yr

  • Medical

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snap, Inc.

Manager, Client Partner

Chicago, IL

$218K - $326K/yr

  • Medical

We're looking for a Manager, Client Partner to join Snap Inc! As a Manager, you will manage a team ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

US Bank

TPS Client Advocacy and Events Manager

Naperville, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Client AdvocacyGroupsand Feedback Forums Leadership * Partnerwith TPS leaders andProduct Management ... Experience developingevent participation strategies, evaluatinginvestments, and ...

Omnicom

Manager, Client Experience

Chicago, IL · On-site

$59K - $65K/yr

Account Management and Growth Job Subfunction: Account Management Who We Are Weber Shandwick is ... Our success is built on a deep commitment to client service and to our people. We embrace ...

RxVantage, Inc

Client Experience Operations Manager

Chicago, IL · On-site +1

$5.0K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Experience Operations Manager is responsible for designing, administering, and continuously improving the systems that power RxVantage's client-facing experiences. This role will own the ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Chicago, IL

Client Experience Manager information

See Chicago, IL salary details

$28.8K

$59.9K

$108.2K

How much do client experience manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client experience manager in Chicago, IL is $59,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $63,400.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Chicago, IL?

The most popular types of Client Experience jobs in Chicago, IL are:

What are popular job titles related to Client Experience Manager jobs in Chicago, IL?

For Client Experience Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Chicago, IL look for?

The top searched job categories for Client Experience Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Client Experience Manager jobs?

Cities near Chicago, IL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $59,889 per year, or $28.8 per hour.

Manager, Client Experience- Central

Richemont

Chicago, IL • On-site

Full-time

Posted 7 days ago

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
The ideal candidate will have a Bachelors Degree and a minimum 4-5 years of working in management in a luxury, hospitality and/or events environment is preferred. You will have excellent organizational, planning, and time management skills and have the ability to handle multiple projects simultaneously and is comfortable and successful in a fast-paced environment. You will have knowledge of CRM strategy and work closely with client databases, and have a strong understanding of providing luxury service and exceptional experiences. You will have strong computer skills and have the ability to travel.
What are we expecting from you?
The Regional Client Experience Manager guarantees the level of experience offered to clients across touchpoints. This role will build strong partnerships and relationships within the region and local communities to best support the client treatment and gifting needs of the respective boutique and to monitor the Client satisfaction locally. The Client Experience Manager for the Region will report directly to the Regional AVP.
In this role, you will be responsible for the following:
Ensure that boutiques teams have all the tools to nourish the client experience and assess the client journey by researching, sourcing and vetting appropriate vendors and/or locations for hosting treatments and hospitality, deploy gifting processes for boutiques, and support event best practices with streamlined RSVP management
  • Share and animate hospitality guidelines (hosting, waiting time management,) to ensure the right level of experience, capitalizing on all boutique spaces
  • Ensure with the retail operations team the right usage of tools in boutiques (incl. regular visits / refresh in boutique, training)
  • Coordinate and follow consumption and orders of client experience tools
  • Support boutiques in their daily challenges regarding client experience
  • Deploy and streamline seasonal and relational gifting programs and assess productivity through ROI review
  • Support HJ events with RSVP management

Accompany markets in the deployment of the Client Experience and Treatment strategy (in collaboration with CRM, HJ & Comm team)
  • Define local treatment planning in line with the strategic plan guidelines and local objectives, in collaboration with local counterparts
  • Participate in the definition of the client HJ event strategy: invitations, treatment for in-boutique animations and ad-hoc treatment, support the boutique in the design and implementation of the activation
  • For local event / animation, participate in the preparation of the event with the local event team (incl. building a pool of vendors), incl. the welcome of foreign clients

Client Gifting management
  • Develop guidelines and best practices as it pertains to client experience moments aligned with company objectives including, but not limited to, private appointments, gifting ceremonies and additional needs of the boutiques.
  • Deploy gifting guidelines, coordinate orders and local sourcing when necessary
  • Coordinate operational deployment of gifting campaigns and analyze the results to improve return on investment

Client Satisfaction monitoring
  • Monitor & follow-up Barometer results by and with boutiques, as well as Mystery Shopping (with Retail Expertise team)
  • Work with Training to tackle identified pain points

Ensure the planning and monitoring of the client Experience activity
  • Structure and follow-up A&P and S&D budget according to the local plan and in challenging partnership with the region
  • Provide consolidated reporting on the local events activity over the year (best practice reports, client satisfaction follow-up, client acquisition)

More than a role...we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Salary Range: $90,000 - $110,000 (Annual)
This role is bonus eligible

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