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Client Services Manager Jobs in Chicago, IL (NOW HIRING)

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

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Client Services Manager information

See Chicago, IL salary details

$36.1K

$72.4K

$131.3K

How much do client services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client services manager in Chicago, IL is $72,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $85,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Chicago, IL? The most popular types of Client Services jobs in Chicago, IL are:
What are popular job titles related to Client Services Manager jobs in Chicago, IL? For Client Services Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Chicago, IL look for? The top searched job categories for Client Services Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Client Services Manager jobs? Cities near Chicago, IL with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 79% In-person, 3% Hybrid, and 18% Remote job distribution, with an average salary of $72,449 per year, or $34.8 per hour.

Client Services Manager

Global Experience Specialists

Hodgkins, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

***This opportunity is an in-person position located in downtown Chicago at the Sheraton Grand Chicago Riverwalk at 301 East North Water Street, Chicago, IL 60611***
Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venue for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.
Responsibilities
  • Responsible for the management of shows from planning stages through collection of invoice, including:
  • collaborating with clients to gather information, help influence decision making and manage to customer expectations
  • floor plan management
  • writing work orders
  • overseeing the creation, approval and distribution of service kits
  • working with internal departments to ensure work orders are completed
  • overseeing the set-up and tear down of shows
  • generating show management invoices and following up until collected
  • Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
  • Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
  • Fulfill role in Show Planning process as required on assigned shows
  • Manages to provided Key Performance Indicators
  • Basic understanding of pricing models/estimation
  • Basic understanding of GES and onPeak Products and Services
  • Adhere to all Business Standard Operating Procedures
  • Performs other duties as assigned and deemed necessary of the position

Qualifications
  • College degree preferred
  • (2) years experience in the tradeshow, convention, hospitality industry or similar experience preferred
  • Ability to communicate and work collaboratively
  • Capable of running new/modified processes
  • Proficient in multisystem management
  • Ability to foster customer relationships
  • Potential Travel 25-50%
  • General accounting and finance knowledge
  • Must be extremely detail oriented and able to multi-task
  • Understands and works in lateral work streams

Work Environment
  • Requires ability to adapt to multiple settings and shifting responsibilities.
  • Must be able to work under pressure
  • Opportunity to work nights, weekends and at showsite
  • Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
  • Frequently encounters uncomfortable temperatures, dust and/or other conditions
  • Requires working both alone and with others in a team atmosphere
  • Requires working with union and non-union employees

Compensation: $60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
  • Competitive salaries
  • 401K with company match
  • Healthcare/vision/dental insurance
  • Wellness benefits
  • Career development program
  • Employee assistance program
  • Vacation time
  • Community involvement opportunities
  • Team activities

And much more......
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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