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Client Services Manager Jobs in Spring Grove, IL

BCU

Prof, Private Client Services

Vernon Hills, IL · On-site

$54.40K - $81.60K/yr

SUMMARY This role will manage relationships and be a single point of contact for identified Private Client Service members and prospects and their families. Deliver on strategies to acquire, develop ...

BCU

Prof, Private Client Services

Vernon Hills, IL · Hybrid

$54.40K - $81.60K/yr

SUMMARY This role will manage relationships and be a single point of contact for identified Private Client Service members and prospects and their families. Deliver on strategies to acquire, develop ...

American Place

Player Services Manager

Waukegan, IL · On-site

Develop, manage, and execute Player Services programs designed to grow membership, increase player loyalty, and support overall casino revenue objectives. * Communicate and implement current ...

Stifel

Client Service Associate - NR

Lake Forest, IL · On-site

$41.90K/yr

What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s ... Time Management - Able to organize, prioritize and manage multiple tasks, responsibilities and ...

Stifel

Client Service Associate - NR

Lake Forest, IL · On-site

$41.90K - $62.70K/yr

What You'll Be Doing The Client Services Associate (NR) assists one or more Financial Advisor(s ... Time Management - Able to organize, prioritize and manage multiple tasks, responsibilities and ...

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See Spring Grove, IL salary details

$35.1K

$70.6K

$128K

How much do client services manager jobs pay per year?

As of May 31, 2026, the average yearly pay for client services manager in Spring Grove, IL is $70,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Spring Grove, IL? The most popular types of Client Services jobs in Spring Grove, IL are:
What cities near Spring Grove, IL are hiring for Client Services Manager jobs? Cities near Spring Grove, IL with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Spring Grove, IL as of May 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $70,621 per year, or $34 per hour.
IT Client Services Manager

IT Client Services Manager

Aldridge Electric, Inc.

Libertyville, IL • On-site

$92.30K - $113.20K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

IT Client Services Manager
What we are looking for:
The Client Services Manager at Aldridge Electric is a pivotal leadership role responsible for the end-to-end delivery of IT support services across the organization. This individual leads the Client Support Specialist team, ensuring that our workforce remains productive, secure, and well-supported.
The primary objective for this role is to transform the help desk from a reactive support function into a proactive service center. You will oversee the deployment of all client hardware, manage our modern device management stack (Intune/Level.io), and optimize our service management platform (Freshservice) while managing our primary collaboration environment in Google Workspace.
What you'll do:
Team Leadership & Strategy
  • Team Management: Direct, mentor, and develop a team of Client Support Specialists. Establish clear KPIs, performance standards, and professional development paths.
  • Service Excellence: Define and maintain Service Level Agreements (SLAs) to ensure timely and effective resolution of all support requests.
  • Continuous Improvement: Analyze ticket trends to identify root causes and implement long-term solutions to recurring technical issues.
Systems & Infrastructure Management
  • Collaboration & Messaging: Serve as the primary administrator for Google Workspace. Manage enterprise-wide email (Gmail), file storage (Drive), and collaboration tools.
  • Access Control: Oversee the creation and management of Google Groups and the assignment of folder/file permissions to ensure secure data access.
  • Endpoint Management: Oversee the lifecycle of all client hardware, including laptops, desktops, smartphones (iOS/Android), and tablets.
  • MDM & Automation: Manage and optimize Microsoft Intune and Level.io for automated provisioning, patch management, and security compliance.
  • Identity & Access: Supervise user lifecycle management within Active Directory and Entra ID (formerly Azure AD), ensuring secure and seamless access for all employees.
  • Platform Ownership: Act as the primary administrator for Freshservice. Configure workflows, automation rules, and dashboards to streamline the support process.
Knowledge Management & Shift-Left
  • Self-Service Strategy: Lead the initiative to "Shift-Left" by creating and maintaining a comprehensive Knowledge Base.
  • Content Creation: Oversee the production of high-quality knowledge articles, video tutorials, and FAQs designed to empower users and reduce Level 1 ticket volume.
  • User Training: Coordinate training sessions for end-users on hardware, software (including Google Workspace best practices), and cybersecurity.
Operations & Asset Management
  • Procurement: Manage vendor relationships for hardware and peripheral procurement.
  • Inventory Control: Maintain an accurate inventory of all IT assets and manage the refresh cycle for aging hardware.
  • Peripheral Support: Ensure consistent uptime and support for office peripherals, including printers, scanners, and conference room technology.

Who you are:
  • Experience: 5+ years of IT support experience, with at least 2 years in a leadership or supervisory capacity.
  • Technical Proficiency: * Advanced administration of Google Workspace (Gmail, Drive, Groups, Admin Console).
  • Deep understanding of Microsoft 365 ecosystem (Entra ID, Intune).
  • Experience with Freshservice or similar ITSM platforms.
  • Familiarity with Remote Monitoring and Management (RMM) tools like Level.io.
  • Leadership Skills: Proven ability to motivate a technical team and communicate complex technical concepts to non-technical stakeholders.
  • Strategic Mindset: A strong focus on documentation, process improvement, and data-driven decision-making.
  • Industry Context: Experience in the construction or electrical engineering industry is a plus but not required.

Who we are:
At Aldridge, we invite you to be a part of our dynamic team, where your skills are not only valued but crucial to our success. As we pursue our vision to be the First Choice for Energy and Transportation infrastructure projects, we welcome fresh perspectives and prioritize teamwork to drive our industry-leading safety, innovation, and execution.
Our culture is rooted in family-centeredness, with third-generation leadership guiding our unwavering spirit of innovation and entrepreneurship. With over 2,000 industry experts dedicated to our vision, we actively contribute to and uplift the communities impacted by our infrastructure projects and our Aldridge family.
Built on collaboration and a commitment to mental wellness, our core values create an unparalleled sense of unity and camaraderie within our organization. Through team-building events, open-door policies, and visible executive presence, we foster an environment where everyone can thrive, innovate, and make a meaningful difference. Join us in building the infrastructure that keeps the world moving and connected - become a part of the A-team to start building and strengthening your career today!
What we offer:
The annual base pay for this role is between $110,00.00 - 140,000.00. The actual pay is dependent upon many factors, including: location, work experience, education, training, transferable skills, business needs, and market conditions. The base pay range is subject to change and may be modified in the future. The role may also be eligible for a bonus. Aldridge provides a comprehensive benefits package that includes the following:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Incentive Programs
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life Insurance
  • Legal Assistance
  • Identity Protection
  • Accident & Critical Illness Insurance
  • Company 401(k) Matching Contributions
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

This job-specific task list covers only the most important job duties. Employees assigned to this position title will also perform other occasional work assignments not mentioned above, including temporary assignments, training assignments, and other related duties. Aldridge is an EEO Employer and will recruit, hire, train, and promote people in all job classifications without regard to race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information, veteran status, marital status, or any other characteristic protected by law.

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