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Client Services Manager Jobs in Spring Grove, IL

VOX Global

Client Service Representative

Kenosha, WI · On-site

$15.50 - $21/hr

Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff * Facilitate accurate incoming inventory (item setup validation, PO's and communication ...

Omnicom Media Group

Client Service Representative

Kenosha, WI · On-site

$15.50 - $21/hr

Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff * Facilitate accurate incoming inventory (item setup validation, PO's and communication ...

Omnicom Group Inc.

Client Service Representative

Kenosha, WI · On-site

$15.50 - $21/hr

Account Management What does a Client Services Rep do? The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting ...

Omnicom

Client Service Representative

Kenosha, WI · On-site

$15.50 - $21.25/hr

Account Management What does a Client Services Rep do? The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting ...

Omnicom

Client Service Representative

Kenosha, WI · On-site

$15.50 - $21.25/hr

Account Management What does a Client Services Rep do? The Client Services Rep is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting ...

Unidine

Dining Services Manager

Lake Forest, IL · On-site

$65K - $70K/yr

Dining Services Manager - Lake Forest, IL Salary: $65,000 - $70,000 Other Forms of Compensation ... Assists with the preparation of quarterly reports for client presentation. * Works with marketing ...

Unidine

Dining Services Manager

Lake Forest, IL · On-site

$65K - $70K/yr

Dining Services Manager - Lake Forest, IL Salary: $65,000 - $70,000 Other Forms of Compensation ... Assists with the preparation of quarterly reports for client presentation. * Works with marketing ...

Compass Group

Dining Services Manager

Lake Forest, IL

$65K - $70K/yr

Dining Services Manager - Lake Forest, IL Salary: $65,000 - $70,000 Other Forms of Compensation ... Assists with the preparation of quarterly reports for client presentation. * Works with marketing ...

Compass Group

Dining Services Manager

Lake Forest, IL · On-site

$65K - $70K/yr

Dining Services Manager - Lake Forest, IL Salary: $65,000 - $70,000 Other Forms of Compensation ... Assists with the preparation of quarterly reports for client presentation. * Works with marketing ...

Compass Group

Dining Services Manager

Lake Forest, IL · On-site

$65K - $70K/yr

Dining Services Manager - Lake Forest, IL Salary: $65,000 - $70,000 Other Forms of Compensation ... Assists with the preparation of quarterly reports for client presentation. * Works with marketing ...

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Showing results 21-40

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Spring Grove, IL

Client Services Manager information

See Spring Grove, IL salary details

$35.1K

$70.6K

$128K

How much do client services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client services manager in Spring Grove, IL is $70,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Spring Grove, IL are hiring for Client Services Manager jobs?

Cities near Spring Grove, IL with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Spring Grove, IL as of September 2026, with employment types broken down into 2% As Needed, 68% Full Time, 23% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $70,621 per year, or $34 per hour.

Client Services Representative

Pleasant Prairie, WI • On-site

arvato Bertelsmann
See more jobs at arvato Bertelsmannexternal

$15.25 - $20.75/hr

Other

Retirement, PTO

Re-posted 2 days ago

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks:

  • Support end-to-end shipment tracking and follow established SOPs

  • Monitor shipments using dashboards and identify open or aging items

  • Classify delivery exceptions and follow defined resolution processes

  • Assist with appointment scheduling and updates

  • Communicate with carriers using approved templates

  • Maintain and retrieve shipment documentation (BOL, PRO, POD)

  • Compile required documentation for cases and escalations with guidance

  • Perform basic data checks for shipment accuracy

  • Update systems with shipment status and notes

  • Document case activity with clear next steps and ownership

  • Capture initial details for shortages, damages, or discrepancies (OS&D)

  • Follow SOPs for returns, refusals, and reconsignment requests

  • Recognize standard accessorial types

  • Provide updates to internal stakeholders when requested

  • Follow routing guides and SOPs for all clients

  • Escalate issues according to defined processes

Qualifications

  • At least two years of Customer Service Experience?

  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required?

  • High School Diploma or equivalent

  • Must display initiative and flexibility to work in a fast-paced, changing environment

  • Bachelors Degree

  • Microsoft Office experience in PowerPoint and Power BI

  • 3PL, Supply Chain, Logistics or similar experience preferred

  • Ecommerce experience preferred

  • SAP knowledge

  • Project management experience

  • Strong organizational skills

  • Solid analytical ability

  • Strong verbal and written communication skills

Additional Information

  • 401(k) with company matching up to 6%.

  • Paid Time Off, including paid holidays.

  • Flexible Spending Accounts.

  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.

  • Employee Assistance Program.

  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

  • Commuter benefits.

  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information) .

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