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Client Services Manager Jobs in Mount Prospect, IL

Gallagher

Client Services Manager

Rolling Meadows, IL · On-site

Facilitates discussions effectively, selling value of AJG services. * Perceived as critical link between client, management and claims operations. * Requires minimal levels of supervision in areas ...

New

Epiq

eDiscovery Client Services Manager

Chicago, IL · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Orion

Manager, Client Services

Mundelein, IL · Hybrid

$72K - $110K/yr

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business ...

New

Roku

Manager, Client Services

Chicago, IL · On-site

$144K - $165K/yr

The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. What is the role? The ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity . Working under ...

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Client Services Manager information

See Mount Prospect, IL salary details

$34.8K

$69.9K

$126.7K

How much do client services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client services manager in Mount Prospect, IL is $69,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $82,500.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Mount Prospect, IL?

The most popular types of Client Services jobs in Mount Prospect, IL are:

What job categories do people searching Client Services Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Client Services Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Client Services Manager jobs?

Cities near Mount Prospect, IL with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $69,871 per year, or $33.6 per hour.

Client Services Manager

Gallagher

Rolling Meadows, IL • On-site

Full-time

Posted yesterday

New

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

219th of 315 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview
Manage a diverse portfolio of clients across multiple industries, serving as the primary point of contact and delivering exceptional service, strategic guidance, claims oversight, and renewal support. Build strong client relationships, analyze data to identify trends and opportunities, lead client meetings, and collaborate with internal teams to drive solutions and ensure successful outcomes.

How you'll make an impact
  • May manage 25+ routine/moderately complex clients. 
  • Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. 
  • Primarily focused on delivering exceptional service to all clients within book. 
  • Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance. 
  • Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager. Develops client trust and confidence.  
  • Renews own accounts of low to moderate complexity with limited assistance. 
  • Organizes and leads effective group meetings on behalf of client (claims reviews). 
  • Facilitates discussions effectively, selling value of AJG services. 
  • Perceived as critical link between client, management and claims operations. 
  • Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics. 
  • Obtains data through internal tools and manipulates to identify trends and meaningful information for clients. 
  • Executes and presents analysis results proficiently.  Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.  Stays current on company and industry developments.
  • Demontrates effective project management skills by conveying and managing what and when deliverables from others are needed.
  • Stays current on company and industry developments.

#LI-SD1


About You

Required: Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions).


Preferred: Strong working knowledge of GB products and services. Has completed training and/or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred.
Behaviors: Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Navigates nearly all sensitive situations with poise and confidence. Confident when communicating, often gets point across. Prioritizes work effectively. Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. Understands drivers of risk, key individuals within the company and industry/competitor developments. Can discuss client's business beyond claims. Robust understanding of risk, insurance and claim industry information and trends. Knows what to look for and why in given industry. Creates positive team environment for others, including adjuster team members.


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required: Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions).


Preferred: Strong working knowledge of GB products and services. Has completed training and/or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred.
Behaviors: Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Navigates nearly all sensitive situations with poise and confidence. Confident when communicating, often gets point across. Prioritizes work effectively. Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. Understands drivers of risk, key individuals within the company and industry/competitor developments. Can discuss client's business beyond claims. Robust understanding of risk, insurance and claim industry information and trends. Knows what to look for and why in given industry. Creates positive team environment for others, including adjuster team members.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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