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Client Services Manager Jobs (NOW HIRING)

Golden Care

Client Services Manager

La Mesa, CA

Summary The Client Services Manager is responsible for overseeing client relationships and ensuring the delivery of compassionate, high-quality service that reflects the organization's commitment to ...

Virginia Tech

Client Services Manager

Blacksburg, VA · On-site

Client Services Manager Apply now Back to search results Job no: 536470 Work type: Administrative & Professional Senior management: College of Veterinary Medicine Department: Vet. Medicine Teaching ...

corpay

Client Services Manager

Wichita, KS

The Client Services Manager will help ensure that all teams within Corpay are working for the benefit of Corpay, its employees, and its customers. In addition, the Client Services Manager will ...

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Client Services Manager information

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$35K

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How much do client services manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client services manager in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What job makes $10,000 a month without a degree?

A Client Services Manager can earn $10,000 or more per month through experience, strong communication skills, and effective client relationship management. High earnings are often associated with senior roles, performance bonuses, or working in industries like technology or finance, where leadership and strategic skills are valued. Formal degrees are not always required if relevant experience and certifications are demonstrated.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What jobs in the US pay 300,000 a year?

For a Client Services Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large corporations or financial services. High compensation may also be associated with roles that include bonuses, commissions, or profit-sharing, often requiring extensive experience, advanced skills, and leadership responsibilities.

What jobs pay 2000 a day?

In the context of a Client Services Manager role, earning $2,000 a day typically requires senior-level positions, high-level consulting, or executive roles with substantial responsibilities and experience. Such compensation is often associated with roles in management consulting, executive leadership, or specialized consulting services that involve complex client interactions and strategic decision-making. These positions usually demand advanced skills, certifications, and a strong track record of delivering value to clients.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What cities are hiring for Client Services Manager jobs? Cities with the most Client Services Manager job openings:
What are the most commonly searched types of Client Services jobs? The most popular types of Client Services jobs are:
Who are the top companies hiring for Client Services Manager jobs? The top employers for Client Services Manager jobs are:
What states have the most Client Services Manager jobs? States with the most job openings for Client Services Manager jobs include:
What job categories do people searching Client Services Manager jobs look for? The top searched job categories for Client Services Manager jobs are:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 33% Part Time, 1% Temporary, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.
Client Services Manager

Client Services Manager

Golden Care

La Mesa, CA

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

About Us

Golden Care is a concierge care company proudly serving and supporting families throughout the San Diego community.

Our mission is to provide compassionate, personalized in-home care that allows our clients to feel known, valued, and understood. We foster relationships built on trust, ensuring families feel confident knowing their loved ones are in capable and caring hands. Through consistent, high-quality service, we create an environment where clients not only know us but genuinely like and trust us—because we care like family.

As we continue to grow, we are seeking a compassionate, organized, and relationship-driven Client Services Manager to join our team. In this role, you will serve as the primary liaison between Golden Care, our clients, their families, and our care team. You will be responsible for ensuring an exceptional client experience through proactive communication, care coordination, problem resolution, and ongoing relationship management.

Position Summary

Reporting directly to the Director of Client Care, the Client Services Manager plays a key leadership role in ensuring exceptional client satisfaction, seamless service delivery, and strong caregiver-client relationships. This position oversees client accounts, supports caregiver matching, and coordinates care services to ensure each client receives personalized, high-quality support aligned with Golden Care’s standards.

In addition to maintaining strong client relationships, the Client Services Manager is responsible for identifying opportunities to strengthen client retention, enhance service quality, and support business growth. This role also provides leadership and guidance to the client services team, helping to ensure efficient operations, high performance, and a consistently positive client experience.

Job Description Summary

The Client Services Manager is responsible for overseeing client relationships and ensuring the delivery of compassionate, high-quality service that reflects the organization’s commitment to excellence in care and client satisfaction. This position serves as the primary point of contact for clients and their families, building trusted relationships, addressing concerns, coordinating services, and ensuring client needs are met in a timely and professional manner.

This role also supports business development efforts by identifying growth opportunities, strengthening client retention, and representing the organization within the community. Through effective leadership and collaboration, the Client Services Manager helps ensure a high standard of service delivery and a consistently positive experience for clients, families, and caregivers.

Essential Duties and ResponsibilitiesClient Relationship Management
  • Serve as the primary point of contact for assigned clients and their families.
  • Build and maintain strong, trusting relationships through consistent communication and support.
  • Monitor client satisfaction and proactively address concerns to ensure a positive client experience.
  • Conduct regular client check-ins and service reviews to assess needs and satisfaction.
  • Ensure client records and communications are maintained accurately and confidentially.
Business Development
  • Identify, pursue, and help secure new client opportunities through networking, referrals, and community outreach.
  • Develop and deliver presentations, proposals, and service information to prospective clients and referral partners.
  • Collaborate with leadership, marketing, and operations teams to support growth initiatives.
  • Track referrals, leads, client conversions, and client on-boarding.
  • Support client retention efforts by maintaining strong relationships and ensuring high-quality service delivery.
Team Leadership and Supervision
  • Lead, mentor, and support members of the client services team.
  • Assign responsibilities, monitor performance, and provide coaching and constructive feedback.
  • Promote a culture of professionalism, accountability, and client-centered care.
  • Develop and implement workflows and processes that improve efficiency and service quality.
Service Delivery and Problem Resolution
  • Ensure timely and effective coordination of client services.
  • Address and resolve escalated client concerns, complaints, and service issues.
  • Collaborate with internal departments to ensure seamless service delivery and continuity of care.
  • Advocate for clients while balancing organizational goals and operational requirements.
Performance Monitoring and Reporting
  • Monitor and analyze client satisfaction, service quality, retention rates, and key performance indicators (KPIs).
  • Prepare reports and provide recommendations to leadership regarding service improvements and growth opportunities.
  • Track trends and identify opportunities to enhance client outcomes and operational effectiveness.
Process Improvement
  • Develop, implement, and maintain client service policies, procedures, and best practices.
  • Identify opportunities to improve operational efficiency and the overall client experience.
  • Participate in quality improvement initiatives and organizational planning efforts.
Additional Responsibilities
  • Perform other duties and special projects as assigned.
  • Support organizational goals and initiatives as needed.
Required Knowledge, Skills, and Abilities
  • Strong leadership and team management skills.
  • Exceptional client relationship-building and customer service abilities.
  • Business development, networking, and sales aptitude.
  • Effective conflict resolution and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong presentation and interpersonal skills.
  • Effective time management and organizational abilities.
  • Analytical thinking and reporting capabilities.
  • Ability to manage multiple priorities, clients, and projects simultaneously.
  • Proficiency in CRM systems and Microsoft Office applications.
Qualifications
  • Associate's or Bachelor's degree in Social Work, Human Services, Healthcare Administration, Business Administration, or a related field preferred.
  • Minimum of two (2) years of experience in client services, home care, case management, healthcare, business development, or a related field.
  • Previous supervisory or management experience preferred.
  • Demonstrated success in developing client relationships and generating business opportunities.
  • Strong interpersonal, communication, and problem-solving skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Valid driver's license and reliable transportation for client visits and community outreach activities.
  • Must have documentation of a current negative tuberculosis (TB) test or be willing to obtain TB clearance prior to employment.
Work Environment
  • Hybrid work environment with combining office-based work, remote work, regular travel to client homes, healthcare facilities, referral partner locations, and community events.
  • Typical office hours are Monday through Friday, 8:00 AM to 5:00 PM
  • May require occasional evening, weekend, and holiday availability based on operational needs
  • Fast-paced, client-focused environment requiring flexibility, initiative, and proactive problem-solving.
  • Ability to manage multiple priorities while maintaining professionalism and high service standards.

On-Call Responsibilities

  • Participate in a rotating on-call schedule to provide after-hours support for clients, families, caregivers, and urgent operational needs.
  • Respond promptly to client and caregiver concerns, schedule changes, call-offs, emergencies, and service-related issues during assigned on-call periods.
  • Coordinate with caregivers, clients, and internal team members to ensure continuity of care and uninterrupted service delivery.
  • Document and communicate all after-hours activities, incidents, and resolutions to appropriate team members for follow-up.
  • Exercise sound judgment and problem-solving skills when addressing urgent situations and escalating issues as needed.

Compensation & Benefits

  • Competitive salary based on experience
  • Mileage reimbursement for approved business travel
  • Paid Sick Leave and “Unlimited” Paid Time Off (PTO)
  • 401(k) retirement plan
  • Health insurance

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