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Client Services Manager Jobs in Houston, TX (NOW HIRING)

Medical Metrics

Client Services Manager

Houston, TX · On-site

The Client Services Manager (CSM) is MMI's primary point of contact for client relationship management. Primary responsibilities include proposal development and delivery, client liaison and ...

Robert Half

Accountant | Client Services

Spring, TX · On-site

$25 - $30/hr

Accountant | Client Services Manager (Contract-to-Hire) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Location: Hybrid (Mondays required onsite; choose two additional onsite days) Position Summary: Our ...

New

Efi Global

Client Services Liaision

Houston, TX · On-site

Accompanies client representatives to client sites to direct or train client management staff ... Coordinates client programs and services with company programs and standards of service. Analyzes ...

AccentCare

Client Manager Home Care

Houston, TX · On-site

Client Manager Caring for others is more than what you do -- it's who you are. At AccentCare, you ... Supervises client services to ensure client needs are successfully met and plan of care is being ...

KBC Advisors

Client Services Coordinator

Houston, TX · On-site

$60K - $73K/yr

Client Services Coordinator KBC Advisors is seeking a Client Services Coordinator to support our ... Track and manage property marketing efforts and budgets * Maintain local market data, partnering ...

Gallagher

Client Service Manager

Houston, TX · On-site

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating ... As a Client Service Manager, you'll be at the heart of our commitment to delivering tailored ...

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Client Services Manager information

See Houston, TX salary details

$33.4K

$67.2K

$121.8K

How much do client services manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client services manager in Houston, TX is $67,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Houston, TX?

The most popular types of Client Services jobs in Houston, TX are:

What are popular job titles related to Client Services Manager jobs in Houston, TX?

For Client Services Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Houston, TX look for?

The top searched job categories for Client Services Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Client Services Manager jobs?

Cities near Houston, TX with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,162 per year, or $32.3 per hour.

Client Services Manager

Houston, TX • On-site

Medical Metrics
Scientific Research and Development Services • 51 - 200 employees
Learn more about Medical Metricsexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

This is a hybrid position - 2 days in office.
COMPANY & COMPENSATION:
  • Medical Metrics Inc. (MMI) is a fast-growing, independent imaging core laboratory based in Houston, TX. MMI provides image analysis and consulting services to medical device, biologics, and pharmaceutical companies in support of their clinical trials and product R&D.
  • Competitive salary, commensurate with experience and qualifications
  • Excellent benefits package including medical, dental, and life insurance, 401(k) plan, and paid vacation and holidays

JOB SUMMARY:
The Client Services Manager (CSM) is MMI's primary point of contact for client relationship management. Primary responsibilities include proposal development and delivery, client liaison and retention, communication, and relationship building. The CSM will collaborate with staff from Operations, Technology Enablement, Finance & Accounting, and other divisions within the Client and Scientific Solutions (CSS) department to produce comprehensive, technically sound proposals and other business documents. The CSM will be responsible for managing key business accounts as well ensuring client satisfaction.
DUTIES AND RESPONSIBILITIES:
  • Establish and maintain routine communication with clients' senior management and executives
  • Seek opportunities for repeat business and long-term partnerships with existing clients
  • Pursue and support consulting opportunities and sales of value-added services
  • Develop proposals and capabilities presentations for business opportunities
  • Maintain and enforce high quality standards for all CTS work products
  • Manage contract renewals, amendments, and scope changes for ongoing projects
  • Develop preferred pricing and service models for strategic accounts
  • Ensure a smooth transition ("hand-off") from the contracting phase to the project initiation phase
  • Conduct face-to-face client meetings at tradeshows and client sites, and attend investigator / coordinator meetings
  • Coordinate with Production to provide routine project health summaries and status updates
  • Build client awareness of internal quality initiatives and continuous improvement programs
  • Solicit routine client feedback on MMI's performance and discuss opportunities for improvement
  • Serve as the designated contact for complaint escalation, handling, and remediation
  • Ensure that all client concerns are dealt with in an efficient, effective, and timely manner
  • Provide regular updates to MMI's senior management on all key account activity and future work
  • Plan and propose improvements to processes and services based on client feedback
  • Maintain in-depth understanding of MMI's core technology, services, and operational capabilities
  • Leverage AI-powered tools, per MMI's AI policy, to monitor industry trends and prospect engagement signals to translate insights into sales
  • Ensure that all account information, contracts, and documentation are properly maintained
  • Understand Medical Metrics Quality Policy and support the achievement of the organization's quality objectives and take corrective action when necessary to mitigate organizational risk
  • Comply with company policies and procedures, as well as ISO 9001 and Current Good Clinical Practices (cGCP's) relative to job tasks
  • Ensure compliance with HR policies and procedures

Requirements
EDUCATION AND EXPERIENCE:
  • Undergraduate degree in a technical discipline from a top-tier university, with an advanced technical degree (MS and/or PhD) and/or MBA
  • Minimum 4 years' experience in a technical or scientific discipline with demonstrated expertise in project management in a B2B work environment
  • Minimum 2 years' experience in medical imaging and/or clinical research, preferably with training and expertise in diagnostic modalities such as X-ray, CT and MRI
  • Preferred: Prior technical sales or consulting experience, Experience managing and expanding client relationships

SKILLS REQUIRED:
  • Exceptional communication, presentation, and client service skills
  • Excellent written and interpersonal skills
  • Ability to communicate technical concepts to non-technical audiences
  • Impeccable work ethic and attention to detail
  • Solid analytical and practical problem-solving skills
  • Ability to professionally manage complex incidents to resolution
  • Able to plan and execute responsibilities with minimal supervision
  • Effective time management, organizational, and leadership skills
  • Adept at acquiring technical knowledge through personal research and self-directed study
  • Highly motivated and persistent

PLUSES:
  • Prior work experience or research in medical devices or biopharmaceuticals with an emphasis on spine, orthopedics, cardiology, and/or neurology
  • Understanding of clinical trials, including US-FDA 510(k) / PMA regulatory pathway
  • Knowledge of routine assessments made from spine and/or orthopedic imaging exams
  • History of collaboration with clinicians (e.g. radiologists, surgeons, etc.) on R&D projects involving advanced image analysis and interpretation
  • Familiarity with SalesForce® CRM platform

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