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Sr Client Services Manager Jobs (NOW HIRING)

Azerion

Senior Client Services Manager

Manhattan, NY · On-site

$120K/yr

Senior Client Services Manager Location: Hybrid (New York City + WFH) Reports To: Lisa Horstmann Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform ...

Balentine

Senior Client Services Manager

Atlanta, GA · On-site

Senior Client Services Manager The Client Services Manager is responsible for leading and continuously enhancing the firm's client service platform, ensuring a consistent, exceptional client ...

Azerion

Senior Client Services Manager

Manhattan, NY · On-site +1

Senior Client Services Manager Location: Hybrid (New York City + WFH) Reports To: Lisa Horstmann Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform ...

Cna

Sr Client Services Manager

Lake Mary, FL

Develops innovative new products and services based on client input and profitability goals. Negotiates, communicates and monitors special claim handling instructions for risk management accounts and ...

Impiricus

Senior Client Services Manager

Senior Client Services Manager Location: Remote, US Exemption Status: Full-time, Exempt Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus ...

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the ...

Azerion

Client Services Manager

Manhattan, NY · On-site +1

Senior Client Services Manager Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and ...

Azerion

Client Services Manager

Manhattan, NY · On-site

Senior Client Services Manager Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and ...

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HCLTech

Client Services Manager

Denver, CO · On-site

... senior management for historical analysis, account status, and forecasting purposes. • Provide ... Client Services are delivered to the agreed requirements of the Client, within the bounds of the ...

HCLTech

Client Services Manager

Boston, MA · On-site

... senior management for historical analysis, account status, and forecasting purposes. • Provide ... Client Services are delivered to the agreed requirements of the Client, within the bounds of the ...

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$17.5K

$117.1K

$199K

How much do sr client services manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for sr client services manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What is the role of a senior customer service manager?

A senior customer service manager oversees a team responsible for maintaining high customer satisfaction, resolving complex issues, and ensuring service quality. They develop strategies, monitor performance metrics, and collaborate with other departments to improve customer experience and retention.

What is a senior client services manager?

A senior client services manager is a professional responsible for maintaining and strengthening relationships with key clients, ensuring their needs are met, and overseeing service delivery. They often lead a team, coordinate with other departments, and use customer management tools to improve client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Director of Customer Service or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

Is a client service manager a good career?

A client service manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It often requires strong communication, problem-solving skills, and industry knowledge, making it a stable and potentially rewarding career path in customer-focused industries.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
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Sr Client Services Manager jobs near you
Infographic showing various Sr Client Services Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

Senior Client Services Manager

Azerion

Manhattan, NY • On-site

$120K/yr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Position:
Senior Client Services Manager
Location:
Hybrid (New York City + WFH)
Reports To:
Lisa Horstmann
Job Type:
Permanent
Who we are:
Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and monetise publishers. With over 1,250 employees across nearly 30 global offices, Azerion is headquartered in Amsterdam and is one of the world's fastest-growing digital companies. We own the creative and technology in our platform, offering our partners unrivaled audience insight, brand safety, efficiency, and effectiveness across Display, OLV, CTV, Gaming, DOOH and Audio.
At Azerion US, we embrace diverse perspectives and build teams with unique experiences and backgrounds. We look for individuals who align with our core values:
  • Excellence | Excellence in all that we do.
  • Ownership | Own the action, shape the outcome.
  • Collaboration | United effort, shared success.
  • Innovation | Innovation to drive progress.
  • Communication | Transparency, trust, limitless possibilities.

For more information visit: www.azerion.com
The Role:
The Senior Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts. Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. The role requires the ability to translate business objectives into actionable strategies that maximize performance, strengthen relationships, and contribute to the organization's commercial success.
What we are looking for:
We're seeking a seasoned professional with a strong track record of managing complex client relationships and delivering measurable business impact. The ideal candidate combines strategic acumen with hands-on execution skills, leveraging data and insights to drive decision-making. You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment. A background in digital media, ad tech, or at an agency is highly valued, along with a passion for helping clients achieve their goals through innovative, data-driven solutions.
Key Responsibilities:
  • Client Relationship & Strategic Account Management
    • Serve as the primary point of contact for key clients, ensuring timely and professional communication.
    • Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
    • Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
    • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
  • Media Strategy & Campaign Execution
  • Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
  • Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
  • Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
  • Analyze performance metrics and provide actionable insights to optimize campaign outcomes.
  • Revenue Growth & Upselling
    • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
    • Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
    • Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.
  • Cross-Functional Collaboration
    • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
    • Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
    • Ensure internal teams are aligned with client expectations, priorities, and strategic goals.
  • Industry Knowledge & Thought Leadership
    • Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
    • Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
    • Represent the company at industry events, conferences, and networking opportunities.
  • People Leadership & Team Development
    • Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
    • Provide guidance on best practices in client management, campaign execution, and data analysis.
    • Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.

Experience and Skills Requirements
  • 4-6 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
  • Strong knowledge of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
  • Experience managing a portfolio of enterprise clients or a book of business valued at $X million (adjust based on company specifics).
  • Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
  • Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
  • Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
  • Excellent communication and presentation skills, with a client-first mindset.
  • Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
  • Experience leading and mentoring junior team members.
  • A proactive, solution-oriented attitude with a passion for digital innovation.

What We Offer:
  • A competitive compensation package with a strong commission structure.
  • Flexible working options, including a hybrid model from our New York office.
  • Comprehensive benefits, including 401(k) contributions and health insurance.
  • Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media
  • 24 vacation days
  • 2 days volunteering leave
  • Team lunches in the office

Salary Expectations:
$120,000 base + commission
Azerion is an equal opportunities employer committed to building a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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