ZipRecruiter

Log In

1

Sr Client Services Manager Jobs (NOW HIRING)

Azerion

Senior Client Services Manager

Manhattan, NY · On-site +1

Senior Client Services Manager Location: Hybrid (New York City + WFH) Reports To: Lisa Horstmann Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform ...

Media Trust

Sr. Client Services Manager

Mclean, VA · On-site

The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...

CNA

Sr. Client Services Manager

Radnor, PA · On-site

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Sr. Client Services Manager

Radnor, PA · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Sr. Client Services Manager

Boston, MA · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Sr. Client Services Manager

New York, NY · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Sr. Client Services Manager

Chicago, IL · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

Cna

Sr. Client Services Manager

Princeton, NJ · Hybrid

$72K - $141K/yr

Develops innovative new products and services based on client input and profitability goals. * Negotiates, communicates and monitors special claim handling instructions for risk management accounts ...

corpay

Client Services Manager

Wichita, KS

You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments. How We Work As a Client Services Manager, you will be expected to work in an ...

Golden Care

Client Services Manager

La Mesa, CA

Summary The Client Services Manager is responsible for overseeing client relationships and ensuring the delivery of compassionate, high-quality service that reflects the organization's commitment to ...

Koddi

Client Services Manager

Fort Worth, TX · On-site

As a Client Services Manager, you will manage the day-to-day execution, performance, and client ... This role partners closely with senior internal stakeholders and publishing partners and ...

next page

Showing results 1-20

All JobsSr Client Services JobsSr Client Services Manager Jobs

Sr Client Services Manager information

See salary details

$17.5K

$117.1K

$199K

How much do sr client services manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for sr client services manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
More about Sr Client Services Manager jobs
What cities are hiring for Sr Client Services Manager jobs? Cities with the most Sr Client Services Manager job openings:
What are the most commonly searched types of Sr Client Services jobs? The most popular types of Sr Client Services jobs are:
What states have the most Sr Client Services Manager jobs? States with the most job openings for Sr Client Services Manager jobs include:
What job categories do people searching Sr Client Services Manager jobs look for? The top searched job categories for Sr Client Services Manager jobs are:
Sr Client Services Manager jobs near you
Infographic showing various Sr Client Services Manager job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, 62% Part Time, and 14% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

Senior Client Services Manager

Cassini Systems

Manhattan, NY • On-site

Full-time

Posted 26 days ago

Job description

Senior Client Services Manager
The Cassini Client Services Team are responsible for client onboarding and implementation and assisting support and relationship management teams with production client management.
This Senior Client Services Manager role is a full-time position within the Client Services Team and is located in the Cassini New York office with occasional travel to the Cassini London office. Some travel to client sites may be required. The primary function of this role is to provide excellent customer service and portray credibility and knowledge in front of clients to build trust and confidence in the Cassini offering.
The ideal candidate will have excellent communication and organisational skills, as well as a technical background with interest in data and capital markets. They must thrive working in a fast-paced environment and have a pro-active approach to their role and responsibilities. In return, Cassini offers candidates the ability to gain an in-depth knowledge of a deep and complex sector that will create great career opportunities.
About us
Step into the future with Cassini - Founded in 2014, we are the established, core utility provider of analytics and optimization tools built for the derivatives industry. From London to New York, Chennai to Singapore, hedge funds, asset managers, and banks worldwide rely on our solutions.
Our award-winning platform empowers clients to reduce margin, optimize collateral, and enhance their liquidity risk framework, delivering real-time, front-to-back analytics on the full cost of derivatives trading.
What sets us apart?
  • Recognised as 'Best Derivatives Tech Provider' and 'Analytics Leader'
  • Global impact with a rapidly expanding footprint
  • Analytics provider to the largest asset managers in the world
  • Enterprise-grade security (ISO 27001 & SOC-2)
  • Seamless integration with OMS, EMS, and collateral systems

At Cassini, our client focus drives everything we do. We're a collaborative, energetic team transforming how the financial world manages their liquidity risk. With challenging projects, continuous learning opportunities, and cutting-edge technology, we empower our employees to grow their skills and reach their full potential every day.
Role
The Client Services Team are experts in using the Cassini system and all its functionality. Within this team, the Senior Client Services Manager is responsible for coordinating implementation projects with clients of all sizes as well as being directly involved in configuring and integrating the Cassini software for a client.
Specific responsibilities include:
  • Project and or program managing implementation projects of all sizes, including creating and maintaining custom implementation plans and clearly organising the required implementation tasks.

  • Managing stakeholder reporting and communication for small, medium and large implementation projects, including task logs, RAID logs and trackers

  • Act as a leader and manager for the US Client Services team, with responsibility for more junior members

  • Acting as an escalation point for client projects that may be outside of your direct control.

  • Providing oversight and coaching to other members of the Client Services team.

  • Working with other Senior and Lead member of the team to ensure continued process and quality improvements a cross the US and global team.

  • Working alongside a Delivery Engineer to provide technical assistance to clients that are implementing the Cassini software.

  • Working with APIs, SFTP file drops and the Cassini User Interface to integrate the client's data into Cassini's data structure.

  • Comfort handling a range of data formats, such as json, xml and csv to receive client data and transform data into internal formats using an ETL layer.

  • Quickly understand and manipulate large and complex client datasets including debugging of error messages and identifying bad data formats.

  • Following data integration, ensuring that the client's required functionality is performing as expected with detailed testing and validation of expected usage.

  • Providing user training and documentation to the client's teams on specific features within the client's preferred workflow (i.e. using APIs, UI or reporting tools)

  • Liaising with Development and Product teams to highlight and prioritise new features or enhancements required for the client projects they are working on.

  • Prepare quarterly reporting metrics on production client interactions for the Relationship Management team and help identify opportunities for increasing usage of existing modules or upselling new modules.

  • Assist the Production Support team with production client queries with understanding of the client use cases and workflows.

  • Escalate any concerns with client sentiment or project delivery to the Head of Client Services

Client Facing:
  • Provide SME guidance and support to the Client Services team for all client implementations within their area of expertise.
  • Offer SME assistance to Pre-Sales and Sales teams during prospect demos and presentations.
  • Identify client challenges and translate them into potential future Cassini solutions through pre-sales calls, quarterly business reviews, or working groups with existing clients.
  • Engage regularly with clients to explain and enhance their understanding of pricing and margin methodologies.

Required Qualifications & Experience;
The Senior Client Services Manager role offers a diverse set of learning experiences and combines strong communication and organisational skills with the technical skills required for detailed data analysis. A successful candidate is expected to have the following skills:
  • Excellent organisational skills and ability to work on many workstreams in parallel
  • Excellent communication skills with both internal and external stakeholders
  • Strong project management skills including experience creating and tracking implementation plans or similar projects using project management tools
  • Good attention to detail
  • Experience working with and manipulating large, complex datasets
  • Proven ability to document data flows and client user documents for external consumption
  • Experience or aptitude for leading and cultivating a collaborative team culture
  • Be comfortable working with data transmission layers such as APIs and SFTP
  • Experience working with automation tools such as Postman or Bruno
  • An understanding of financial instruments.
  • Prime Brokerage business experience, is highly advantageous.
  • Experience using project management tools such as Smartsheets, MS Project
  • Proficiency with MS Word / Excel / PowerPoint
  • Understanding of Python coding language

Hybrid Working Arrangement
The Company currently operates on a 2-3 flexible model, meaning there will be two set days on which you are required to be in the office (Tuesday & Thursday) and the other 3 flexible. These days can be changed, and personnel can be expected to be asked to attend the office on any given weekday.

Apply