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Sr Client Services Manager Jobs (NOW HIRING)

Cna

Sr Client Services Manager

Lake Mary, FL

Develops innovative new products and services based on client input and profitability goals. Negotiates, communicates and monitors special claim handling instructions for risk management accounts and ...

Senior Helpers

Client Services Manager

Allentown, PA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Lehigh Valley within the franchise territory including converting leads, retention of clients, and ...

Azerion

Client Services Manager

Manhattan, NY · On-site

Senior Client Services Manager Job Type: Permanent Who we are: Azerion is a global digital entertainment and media platform, combining creative and technology to deliver brand performance and ...

O'Neil Digital Solutions

Manager, Client Services

Plano, TX · On-site

$90K - $100K/yr

The Client Services Manager will help launch and stabilize new client projects and large-scale initiatives before transitioning accounts to Senior Client Advisors for long-term management. The ideal ...

corpay

Client Services Manager

Wichita, KS · On-site

You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments. How We Work As a Client Services Manager, you will be expected to work in an ...

corpay

Client Services Manager

Wichita, KS · On-site

You will report directly to the Senior Operations Manager and regularly collaborate with other teams and departments. How We Work As a Client Services Manager, you will be expected to work in an ...

Constantin Control Associates LP

Be Seen First

Senior Client Services Representative

Boston, MA · On-site

$29/hr

The Senior Client Service Representative serves as a primary contact for clients and internal ... Participate in team-based project work and audits Technology Management * * Utilize relevant ...

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Sr Client Services Manager information

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$17.5K

$117.1K

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How much do sr client services manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for sr client services manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What is the role of a senior customer service manager?

A senior customer service manager oversees a team responsible for maintaining high customer satisfaction, resolving complex issues, and ensuring service quality. They develop strategies, monitor performance metrics, and collaborate with other departments to improve customer experience and retention.

What is a senior client services manager?

A senior client services manager is a professional responsible for maintaining and strengthening relationships with key clients, ensuring their needs are met, and overseeing service delivery. They often lead a team, coordinate with other departments, and use customer management tools to improve client satisfaction and retention.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Director of Customer Service or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

Is a client service manager a good career?

A client service manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It often requires strong communication, problem-solving skills, and industry knowledge, making it a stable and potentially rewarding career path in customer-focused industries.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
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Sr Client Services Manager jobs near you
Infographic showing various Sr Client Services Manager job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $117,128 per year, or $56.3 per hour.
Sr Client Services Manager

Sr Client Services Manager

Cna

Lake Mary, FL

Full-time

Posted 23 days ago

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.


CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide.


Individual contributor, responsible for developing and directing claim service strategies and for managing branch underwriting and agency relationships within an assigned territory. Monitors, facilitates and assists in the successful renewal of accounts to drive customer satisfaction within defined service standards. Externally focused on servicing brokers/agent and critical or complex accounts requiring a high level of customer contact to maintain competitive positioning.

JOB DESCRIPTION:

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients.
Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.
Leads development, delivery and evaluation of client service goals.
Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues.
Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary.
Develops innovative new products and services based on client input and profitability goals.
Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients.
Accountable for the defined transition plans, special services and meetings for new accounts.
Serves as a knowledgeable resource to both internal and external customers for inquiries about claim service offerings, products and process.

Reporting Relationship
Typically Director or above

Skills, Knowledge and Abilities
1. Strong knowledge of claims systems, reporting systems, pricing model, client set-up processes, and statutory requirements.
2. Strong insurance industry knowledge especially in the specialty area as it applies to client services and claim products and services, administration, and systems applications.
3. Strong problem-solving skills and ability to organize and prioritize multiple tasks.
4. Excellent interpersonal skills to effectively serve clients and build relationships and support sales efforts.
5. Strong written and verbal communications skills.
6. Strong presentation and negotiation skills with the ability to function in a competitive, adversarial and/or strategic environment.
7. Strong collaborative and influence skills.
8. Self directed to produce quality work products.
9. Knowledge of Microsoft Office Suite and other business-related software and programming.


Education and Experience
1. Bachelor's degree or equivalent work experience.

2. Typically a minimum of five to eight years experience in claims or third party administration or insurance operations.

3. Claim management experience preferred.

4. Applicable certifications preferred such as CPCU, ARM, AIC, etc.


CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com

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