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Sr Client Services Manager Jobs (NOW HIRING)

MCI Careers

Client Services Manager

Richmond, VA

We are looking for a skilled and proactive Client Services Manager to serve as the key point of contact for assigned client accounts. This role is responsible for ensuring exceptional service ...

GardaWorld

Client Services Manager

Roseville, MN · On-site

$70K/yr

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our ...

East West Bank

Client Services Manager

Pasadena, CA

$71K - $85K/yr

We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position will be ...

ALS

Client Services Manager

Middletown, PA · On-site

The Client Service Manager directs the daily operations of the sample administration group. This includes oversight of all project management activities, sample receiving, and field services. The ...

MCI Careers

Client Services Manager

Richmond, VA · On-site

We are looking for a skilled and proactive Client Services Manager to serve as the key point of contact for assigned client accounts. This role is responsible for ensuring exceptional service ...

ALS

Client Services Manager

Harrisburg, PA · On-site

The Client Service Manager directs the daily operations of the sample administration group. This includes oversight of all project management activities, sample receiving, and field services. The ...

Compass Group

CLIENT SERVICES MANAGER

Tucker, GA

$70K - $85K/yr

CLIENT SERVICES MANAGER Salary: $70,000 - $85,000 Other Forms of Compensation: None ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining ...

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How much do sr client services manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for sr client services manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.
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Sr Client Services Manager jobs near you
Infographic showing various Sr Client Services Manager job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, 62% Part Time, and 14% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.
Client Services Manager

Client Services Manager

MCI Careers

Richmond, VA

Full-time

Posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a skilled and proactive Client Services Manager to serve as the key point of contact for assigned client accounts. This role is responsible for ensuring exceptional service delivery, fostering strong client relationships, driving operational improvements and identifying opportunities for account growth. The ideal candidate will have a solid background in client services, account management, or operations, along with excellent communication, leadership, and problem-solving skills.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Act as the primary liaison for assigned clients, ensuring their needs are met with professionalism and efficiency.
  • Oversee service delivery to ensure alignment with client expectations, service level agreements (SLAs), and key performance indicators (KPIs).
  • Conduct regular business reviews and present performance updates to clients.
  • Collaborate with internal teams including operations, quality assurance and training to resolve issues and enhance service delivery.
  • Identify and pursue opportunities for account expansion and recommend value-added services.
  • Manage client onboarding, transitions and change requests to ensure a seamless experience.
  • Monitor client satisfaction and proactively address concerns to maintain strong, long-term partnerships.
  • Support internal process optimization to uphold consistent service quality.
Skills & Experience:
  • Demonstrated experience in client services, account management, or operations.
  • Strong interpersonal and communication skills with the ability to build trust and influence stakeholders.
  • Excellent organizational and problem-solving abilities.
  • Proven ability to manage multiple priorities and collaborate across departments.
  • Analytical mindset with strong attention to detail.
  • Familiarity with KPIs, SLAs, and client reporting processes is a plus.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business Administration, Operations Management, Communications, or a related field, or equivalent professional experience.
  • Minimum of 3 years’ experience in a client-facing role within a BPO, customer experience, or related industry.
  • Proven success in managing client relationships and meeting performance targets.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Experience with CRM or workforce management tools is advantageous.
  • Strong verbal and written communication skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proactive approach with a focus on continuous improvement and collaboration across QA, Training, and Operations teams.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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