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Client Services Manager Jobs in Wisconsin (NOW HIRING)

NFP Corp

AVP, Client service

Madison, WI · On-site

... management, family office, and retirement plan advisory services-empowering clients to navigate ... The Client Service Manager will have responsibility for ensuring that every client receives ...

NFP Corp

AVP, Client service

Madison, WI · On-site

... management, family office, and retirement plan advisory services-empowering clients to navigate ... The Client Service Manager will have responsibility for ensuring that every client receives ...

NFP Corp

AVP, Client service

Madison, WI

... management, family office, and retirement plan advisory services--empowering clients to navigate ... The Client Service Manager will have responsibility for ensuring that every client receives ...

Robert Half

Client Services Associate

Mequon, WI · On-site

$55K - $65K/yr

Robert Half is working with a investment and wealth management client in the recruiting for a Client Service Associate to support their existing business. This role will serve as a key point of ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Wisconsin

Client Services Manager information

See Wisconsin salary details

$35.3K

$71K

$128.7K

How much do client services manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for client services manager in Wisconsin is $70,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $83,800.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Wisconsin? The most popular types of Client Services jobs in Wisconsin are:
What are popular job titles related to Client Services Manager jobs in Wisconsin? For Client Services Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Wisconsin look for? The top searched job categories for Client Services Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Services Manager jobs? Cities in Wisconsin with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Wisconsin as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $70,987 per year, or $34.1 per hour.
Client Services Manager

Client Services Manager

Wisconsin Foundation and Alumni Association

Madison, WI • On-site

Full-time

Retirement

Posted 10 days ago

Job description

Overview
The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the University of Wisconsin-Madison is seeking a Client Services Manager to join the Information Technology department!
The Client Services Manager is responsible for leading and continuously improving end-user support operations, including Help Desk services, endpoint support and engineering, and service delivery across all Infrastructure & Security domains. This role is highly focused on operational excellence, customer experience, and technology-enabled efficiency, with a strong mandate to drive automation, AI adoption, and scalable service delivery models. The manager leads a team of client-facing technical professionals and sets the vision, standards, and metrics that ensure reliable, secure, and customer-centric IT services. The Client Services Manager partners closely with Cloud Services, Security, Network Services, other Information Systems leaders and team members, and business stakeholders to modernize support operations and proactively improve the employee digital experience. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days a week.
Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW-Madison. We provide important engagement opportunities to link UW-Madison alumni to each other and to their alma mater, building a strong community of Badgers.
Diversity and Inclusion:
Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.
Essential Functions
Service Delivery, Customer Experience & Stakeholder Engagement
  • Own the end-to-end delivery of Client Services, including Help Desk operations, endpoint support, and lifecycle management.
  • Establish and reinforce a customer-first service model, ensuring timely and high-quality support experiences.
  • Define and monitor service-level objectives, customer satisfaction metrics, and continuous improvement targets.
  • Serve as the escalation point for complex or high-impact user issues, ensuring accountability and resolution.
  • Define, document, and standardize Client Services processes using industry best practices.
  • Analyze ticket trends, root causes, and operational data to proactively improve service delivery.
  • Lead continuous improvement initiatives that reduce ticket volume, improve first-contact resolution, and enhance user experience.
  • Provide regular reporting and insights to leadership on service performance, risks, and improvement opportunities.
  • Act as a key liaison between IT Client Services and business stakeholders.
  • Translate business needs into scalable support models and service improvements.
  • Partner with leadership to align Client Services capabilities with broader IT and organizational strategies.

Operational Optimization, Automation & AI Enablement
  • Drive operational efficiencies through automation, AI-enabled workflows, and self-service capabilities.
  • Identify and eliminate manual, high-friction, or repetitive support processes by leveraging IT Service Management (ITSM) automation and orchestration, AI-assisted ticket handling and categorization, knowledge-centered support and chat-based self-service options.
  • Partner with engineering, security, and platform teams to pilot and adopt emerging technologies that improve speed, quality, and scalability of support.
  • Establish metrics to measure efficiency gains, cost reduction, and service improvements driven by automation and AI.
  • Work cross-functionally within the Infrastructure & Security team to identify and assist with operational optimization for other teams.

Team Leadership & Development
  • Lead, coach, and develop a team of Client Services analysts and engineers.
  • Set clear expectations for performance, customer engagement, documentation, and technical excellence.
  • Foster a culture of continuous learning, innovation, collaboration, accountability, and operational ownership.
  • Support career development, skills progression, and succession planning for the Client Services team.

End-User Security Operations & Risk Mitigation
  • Ensure endpoint support and client services practices align with organizational security policies and standards.
  • Partner with the Security team to operationalize security controls in end-user environments (e.g., secure configurations, patching, device compliance).
  • Support execution of endpoint security initiatives (e.g., device hardening baselines, OS and application patching, and secure deployment and configuration of endpoints).
  • Support audits, assessments, and compliance activities by providing operational evidence related to client services and endpoint controls

Qualifications
Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or relevant experience that provides equivalent knowledge, skills, or abilities.
  • 7+ years of progressive experience in end-user support, desktop/endpoint services, or IT operations.
  • 3+ years of experience leading technical teams in a customer-facing support environment.
  • Strong experience with ITSM platforms, ticketing systems, and service operations management.
  • Demonstrated success driving process improvement, automation, or operational optimization initiatives.

Qualifications
  • Experience implementing or managing AI-enabled IT operations (AIOps), self-service tools, or automation frameworks.
  • Familiarity with endpoint management platforms (e.g., Intune, Jamf) and asset management tools.
  • Ability to work under pressure handle rapidly changing priorities and multiple tasks simultaneously.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations.
  • Demonstrated experience implementing automation and self-service (e.g., scripts, workflow automation, chat-based support, knowledge-centered support) to reduce ticket volume and improve service speed.
  • Ability to lead cross-functional projects (e.g., endpoint refresh, service desk modernization, knowledge base build-out) using lightweight project management practices.
  • Relevant certifications (examples): ITIL Foundation (or higher); HDI Support Center Team Lead (SCTL) / Support Center Manager (SCM); Microsoft Certified: Endpoint Administrator Associate; CompTIA A+ / Network+ / Security+; Jamf Certified (e.g., Jamf 200/300); Apple Device Support / Apple Deployment & Management.
  • Experience with modern endpoint management and security controls (e.g., Microsoft Intune, Jamf), including policies, patching, software deployment, and device compliance.
  • Strong analytical and reporting skills with experience building dashboards and using service data to drive prioritization, root-cause analysis, and continuous improvement.
  • Experience with IT asset management and lifecycle governance (inventory accuracy, standards, refresh planning, vendor coordination, and cost optimization).
  • Working knowledge of security and privacy practices in end-user support (access controls, secure configuration baselines, phishing awareness, and handling confidential data).

At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being. Click here to learn more about our employee benefits!
The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the "doing business as" name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

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