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It Problem Manager Jobs in Wisconsin (NOW HIRING)

Concord IT Systems

Business Analyst

Madison, WI · On-site

The IT department manages infrastructure and software that supports the WHS Headquarters building ... Strong analytical and creative IT problem-solving abilities * Ability to effectively communicate ...

City Brewing Co

IT Manager, Service Desk

La Crosse, WI · On-site

The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures ...

Eaton

Infrastructure Supervisor

Waukesha, WI · On-site

$97K - $143K/yr

Coordinate with other IT teams as needed and required. • Smart Hands in Server Rooms: Provide ... management, problem management, and project management processes to serve end users and maintain ...

ULINE

IT Inventory Control Associate

Milwaukee, WI · On-site

$16.75 - $20.75/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

Uline

IT Inventory Control Associate

Kenosha, WI

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

Uline

IT Inventory Control Associate

Kenosha, WI

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Kenosha, WI · On-site

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Pleasant Prairie, WI · On-site

$16.50 - $20.25/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Kenosha, WI · On-site

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

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All JobsIt Problem Manager JobsIt Problem Manager Jobs in Wisconsin

It Problem Manager information

See Wisconsin salary details

$20.2K

$75.4K

$139.3K

How much do it problem manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for it problem manager in Wisconsin is $75,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What job categories do people searching It Problem Manager jobs in Wisconsin look for? The top searched job categories for It Problem Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for It Problem Manager jobs? Cities in Wisconsin with the most It Problem Manager job openings:
It Problem Manager jobs near you

Business Analyst

Concord IT Systems

Madison, WI • On-site

Other

Posted 28 days ago

Job description

This is a repost of 130059.
Please do not resubmit previous candidates. They will be rejected.
Feedback from previous posting:
  1. Previous candidates were lacking some technical skills.
  2. Manager has revised the posting requirements with a focus on technical skills.
  3. The bill rate has been increased from the previous posting.

The State of Wisconsin is looking for a Business Analyst/Consultant -II
The Information Technology Department at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agency's business systems and automation requirements. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy Chief Information Officer and works closely with IT team members, the Library Archives Museum Collections Division, and its Digital Services program area, as well as a number of other departments and organizations both within and outside of the Society to provide expertise and support for a variety of complex technical solutions.
The IT Business Analyst II is a highly technical role which analyzes, provides guidance, and helps to support specialized digital workflows, systems, software, and hardware or peripherals used across Divisions but supported by IT. This position maintains clear documents, guides, and inventories of the various workflows and processes, software, hardware, and systems while regularly providing education to program area staff related to best practices and the use of supported applications or equipment.
The IT Business Analyst II also provides regular consultation and guidance related to increasing efficiencies through scripting or automation of recurring tasks, digital workflows, testing/acceptance procedures, and other IT or business processes.
Responsibilities:
  • Collaborate with business stakeholders to understand their digital service needs, challenges, and goals.
  • Translate business requirements into clear, concise, and actionable technical specifications for IT teams.
  • Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, standards, and policies are strictly adhered to.
  • Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models.
  • Provide consultation on optimal use of resources and offer guidance related to the automation of certain digital workflows used to process digital images and audio.
  • Act as a primary support resource for a catalog of IT services and applications used by the Society; including efforts to implement, support, and mature a Digital Asset Management System (DAMS) and related integrations to establish a single source of truth for digital assets and metadata, participating regularly in project and implementation meetings.
  • Work collaboratively across IT and program areas to research and investigate complex technical issues, roadblocks, and objectives to provide sustainable solutions.
Knowledge, Skills & Abilities
Minimum Qualifications:
  • 5 years of relevant professional experience
  • Strong understanding of IT industry best practices and security standards
  • Strong analytical and creative IT problem-solving abilities
  • Ability to effectively communicate and translate complex technical topics with a non-IT audience.
  • Experience with cloud-based and on-premises storage technologies.
  • Experience supporting, analyzing, and documenting complex digital workflows, IT processes, and computer hardware or software systems.
  • Experience with technical planning, project communication, and change management processes.
  • Exceptional at multi-tasking and prioritizing in a high-pressure environment.
  • Excellent customer service, written, and oral communication skills.
  • Ability to work both independently and in a collaborative team environment.
Additional Qualifications:
  • Experience with Digital Asset Management Systems (DAMS) and implementation of metadata standardization.
  • Experience with digital archiving, imaging, or audio capture technologies.
  • Experience with scripting languages and automation tools.
  • Experience creating and maintaining hardware or software inventories, user and system guides, and maintenance schedules.
  • Experience with virtualization technologies and concepts.
Top skills and 5+ years of relevant professional experience in the following:
  • Strong understanding of IT industry best practices and security standards
  • Strong analytical and creative IT problem-solving abilities
  • Ability to effectively communicate and translate complex technical topics with a non-IT audience.
  • Experience with cloud-based and on-premises storage technologies.
  • Experience supporting, analyzing, and documenting complex digital workflows, IT processes, and computer hardware or software systems.
  • Experience with technical planning, project communication, and change management processes.
Nice to have skills:
  • Experience with Digital Asset Management Systems (DAMS) and implementation of metadata standardization.
  • Experience with digital archiving, imaging, or audio capture technologies.
  • Experience with scripting languages and automation tools.
  • Experience creating and maintaining hardware or software inventories, user and system guides, and maintenance schedules.
Interview Process:
  • Teams interview with camera & audio on.
Duration:
  • 06/30/2025 with possibility of renewal
Onsite or Remote?
  • This is a hybrid position, so on-site work is required some days based on project and operational demands, but WHS is a great place to work right in the heart of downtown Madison and the UW-Madison Campus.
  • Candidates MUST be WI residents or willing to relocate to WI prior to starting the role at their own expense.
  • Expect to be on-site for onboarding; after onboarding, on-site work is expected to be 2-3 days per week but will vary month to month.
  • Remote work is allowed and encouraged when possible.
  • Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Hybrid schedule - likely in office 2-3 days per week depending on operational/project needs.
Additional Details:
  • Parking is available in public ramps nearby, but at a cost. This cost can be found on City of Madison webpage, or there is public transportation available. WHS will not pay for the cost of parking.
Will this position have access to FTI (Federal Tax Information)?
  • No
Travel Required?
  • No
Security Required:
  • Yes

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