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It Problem Manager Jobs in Wisconsin (NOW HIRING)

Busey

IT Retail Service Support Manager

Tomahawk, WI

$63K - $87K/yr

Manage the tracking system for routine preventative maintenance and coordinate scheduling of ... Analytical and problem solving skills * Strong attention to detail and highly organized * Stand for ...

Eaton

Infrastructure Supervisor

Waukesha, WI · On-site

$97K - $143K/yr

Coordinate with other IT teams as needed and required. • Smart Hands in Server Rooms: Provide ... management, problem management, and project management processes to serve end users and maintain ...

ULINE

IT Inventory Control Associate

Kenosha, WI · On-site

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

Uline

IT Inventory Control Associate

Kenosha, WI

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Kenosha, WI

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

Uline

IT Inventory Control Associate

Kenosha, WI

$16.50 - $20.50/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Milwaukee, WI

$16.75 - $20.75/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

ULINE

IT Inventory Control Associate

Pleasant Prairie, WI

$16.50 - $20.25/hr

Work with management to recommend solutions that enhance processes and support our growing North ... Strong communication and problem-solving skills. * Comfortable on warehouse equipment at heights up ...

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Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Wisconsin

It Problem Manager information

See Wisconsin salary details

$20.2K

$75.4K

$139.3K

How much do it problem manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for it problem manager in Wisconsin is $75,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Wisconsin? For It Problem Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Wisconsin look for? The top searched job categories for It Problem Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for It Problem Manager jobs? Cities in Wisconsin with the most It Problem Manager job openings:
It Problem Manager jobs near you
IT Observability Engineer (952)

IT Observability Engineer (952)

ABC Supply Co.

Beloit, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

ABC Supply rating

7.6

Company rating: 7.6 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

3rd of 13 rated diy builders merchants

Job description

Must be able to work onsite at the ABC Supply campus in Beloit, Wisconsin or the ABC Supply downtown Chicago office in a hybrid arrangement.
ABC Supply is North America's largest wholesale distributor of exterior and interior building products.
ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.
This role helps provide visibility into the health, performance, and availability of applications, infrastructure, servers, network devices, SD-WAN equipment, critical internal services, ERP systems, ERP integrations, and other supporting technology environments.
The IT Observability Engineer will work with IT Operations, infrastructure, network, application, and service management teams to configure monitoring, improve alert quality, support automated incident generation, build dashboards, troubleshoot monitoring issues, and improve operational response.
The ideal candidate has hands-on experience with enterprise monitoring or observability tools and understands how monitoring supports incident response, service reliability, and operational visibility. Experience with Dynatrace, PRTG, Splunk, ServiceNow ITOM, scripting, APIs, or automation is a strong plus.
What You'll Do:
  • Configure, maintain, and improve monitoring across assigned IT observability platforms.
  • Build and maintain alerts, thresholds, dashboards, reports, sensors, monitors, and operational views.
  • Support monitoring for applications, infrastructure, servers, network devices, SD-WAN equipment, critical internal services, ERP systems, ERP integrations, and related technology services.
  • Work with tools such as Dynatrace, PRTG, and Splunk to support application performance visibility, infrastructure monitoring, log analysis, dashboards, alerts, searches, reports, sensors, and operational monitoring use cases.
  • Help improve alert quality by reducing noise, tuning thresholds, identifying duplicate alerts, and improving actionable event visibility.
  • Support automated incident generation, event routing, escalation workflows, and monitoring-to-ITSM integrations.
  • Work with application, infrastructure, network, and operations teams to gather monitoring requirements and translate them into effective observability solutions.
  • Troubleshoot monitoring gaps, failed monitors, alerting issues, dashboard problems, integration failures, and event management issues.
  • Assist with ServiceNow ITOM and ITSM integrations, including Event Management, Alert Management, event-to-incident workflows, and automated incident creation.
  • Build or maintain scripts, queries, custom monitors, API integrations, PowerShell automation, SQL queries, or REST-based integrations as needed.
  • Participate in incident, problem, and root cause analysis activities by providing monitoring data, alert history, event timelines, and dashboard insights.
  • Maintain documentation for monitoring configurations, dashboards, alert logic, integrations, support procedures, and operational handoffs.
  • Partner with senior engineers and platform SMEs to improve monitoring coverage, observability practices, automation, and service reliability.

Required Qualifications:
  • 3+ years of hands-on experience with enterprise monitoring or observability platforms, including configuring alerts, dashboards, sensors, reports, or event management workflows.
  • Practical experience using monitoring data, alerts, logs, dashboards, or event information to support troubleshooting, incident response, and service reliability.
  • Working knowledge of IT operations processes, including incident management, problem management, escalation, and operational support.
  • Experience building or maintaining alerts, dashboards, reports, monitors, or operational views.
  • Ability to work with technical teams to understand monitoring needs and implement practical observability solutions.
  • Strong communication skills with the ability to explain technical issues clearly to technical and non-technical stakeholders.
  • Ability to work independently while also collaborating with senior engineers, platform owners, and operational teams.

Preferred Qualifications:
  • Experience with Dynatrace, including infrastructure monitoring, APM, dashboards, alerting, problem detection, synthetic monitoring, or integrations.
  • Experience with PRTG, including sensors, probes, device monitoring, network monitoring, alerting, maps, or reporting.
  • Experience with Splunk, including SPL, searches, dashboards, alerts, reports, log analysis, or operational monitoring use cases.
  • Experience with ServiceNow ITOM or ITSM, especially Event Management, Alert Management, monitoring integrations, or automated incident creation.
  • Experience with PowerShell, SQL, Python, REST APIs, scripting, automation, or custom monitoring.
  • Experience supporting monitoring for applications, infrastructure, servers, network equipment, SD-WAN devices, integrations, ERP systems, or critical business services.
  • Familiarity with alert correlation, AIOps concepts, event routing, incident escalation, automated remediation, or root cause analysis.
  • Experience creating technical documentation, support procedures, runbooks, or knowledge articles.

Tools and Technologies:
  • Dynatrace
  • PRTG
  • Splunk
  • ServiceNow ITOM / ITSM
  • PowerShell
  • SQL
  • REST APIs
  • Python or other scripting languages
  • Microsoft Power Platform
  • Windows and Linux server environments
  • Network and infrastructure monitoring tools
  • Dashboarding and reporting platforms

Desired Attributes:
  • Strong monitoring and observability mindset.
  • Analytical troubleshooting approach.
  • Curiosity and willingness to learn new tools and technologies.
  • Ability to identify patterns, recurring issues, and automation opportunities.
  • Customer-service mindset when working with IT teams and business stakeholders.
  • Attention to detail when configuring alerts, dashboards, sensors, and integrations.
  • Ability to balance operational support work with longer-term improvement efforts.

Experience Level:
This is a mid-level technical role. The successful candidate does not need to be an expert in every tool listed, but should have practical IT monitoring, observability, infrastructure, application support, or operations experience and the ability to grow into deeper platform ownership over time.
Benefits may include:
  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long-term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays

Salary information: $80K - $100K based on experience.
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

What ABC Supply employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ABC Supply

Sourced by ZipRecruiter

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Beloit, WI, US

Year founded

1982

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