It Problem Manager Jobs in Milwaukee, WI (NOW HIRING)

Eaton's Corporate Sector division is currently seeking a Infrastructure Supervisor.
The expected annual salary range for this role is $97000 - $143000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
Eaton's IT team is currently seeking a Infrastructure Supervisor to join the team. This position will be based at our Waukesha, WI site.
Job Summary
The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.
Job Responsibilities
Tools/Technology
• Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
• Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
• Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
• Physical Security: Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).
• Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
• Mobile Support: Manage on-site cellular infrastructure and provide mobile device support.
• Operational Technology: Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.
Additional Information:
Process
• Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Knowledge Management: Develop and maintain technical documentation, manuals, and knowledge base articles.
• Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Participate in efforts related to root cause analysis, and problem management as needed.
• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
• Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure
• Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
• Participate in internal audits related to IT processes, procedures, software, licensing and systems.
• Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
• OPEX focus within zone
• Ensure adherence to IT strategic plan.
• Continuous Improvement: Apply EBS and CI methodologies to enhance IT operations.
People
• Accountable for site related escalations and leads global improvement initiatives, working manager role.
• Customer Focus: Lead service improvement initiatives, mentor others in customer engagement, and drive satisfaction through innovative support strategies.
• Business Relationship Management: Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders. Partner with existing BRM in: CAR creation and project participation, Strategy Review, annual Profit Planning review with business stakeholders.
• Talent Management: Lead a team of professionals across no less than 3 sites (primary & additional within zone); manage performance, onboarding, capability building, and employee relations, along with global training.
• Vendor coordination and management.
• Multiple Sites Oversight: Responsible for leading teams across multiple locations in geographic areas. This includes sites with different levels of complexity and may vary by region. May include Key Strategic Growth Sites and Crown Jewel Sites.
• On Call as needed, Travel 10%
• Additional responsibilities as directed by leadership.
Qualifications:
Basic Qualifications:
• Bachelor's degree plus 3 years IT experience, or Associates degree plus 5 years IT experience, or high school diploma plus 7 years IT experience required.
• Minimum 5 years of relevant IT service delivery experience.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Waukesha, WI.
• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.
Preferred Qualifications:
• Bachelor's degree in IT from an accredited institution
• ITIL foundations certification
Skills:
Technical knowledge
• Working knowledge of IT infrastructure - PC's, network, servers, storage, phone systems
• Advanced knowledge of MS Windows Operating Systems
• Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
• Working knowledge of Hardware - PC's, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
• Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Soft skills
• Has shown leadership attributes in some capacity of their work as a professional
• Advanced English skills
• Experience in dealing with leaders within an organization, white glove treatment / Executive level support
• Ability to establish and maintain open and candid relationships with employees and customers
• Mentoring of Peers
• Ability to lead IT initiatives across the organization
• Learning Agility & Growth Mindset: Engage in continuous learning, embrace digital solutions, and adapt to evolving priorities.
• Conflict Management: Resolve conflicts constructively and maintain team cohesion.
• Communication: Communicate effectively across languages and audiences; deliver clear written, verbal, and presentation content.
• Core Competencies: Demonstrate ownership, problem-solving, sound judgment, attention to detail, empathy, and accountability.
• Coaching & Mentoring: Train and develop staff; support career growth and onboarding.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.