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It Problem Manager Jobs in Wisconsin (NOW HIRING)

CASH DEPOT LTD

IT Operations Manager

Green Bay, WI

... IT organization. * Provide regular updates to executive leadership regarding operational ... Experience with incident management, problem management, and root cause analysis methodologies.

TeamLogic IT

Operations Technician

Germantown, WI · On-site

Inventory Management: Maintain detailed IT inventory records, conduct audits, and ensure equipment ... Excellent problem-solving, organizational, and time management skills. * Superior verbal and ...

KOHLER

Sr. Systems Analyst, Hospitality

Kohler, WI · On-site

The position focuses on service delivery, incident and problem management, team supervision ... Maintain and enforce IT operational policies, procedures, and standards. 2. Systems Support ...

Stellar IT Group

Project Manager-Senior

Madison, WI · On-site

Follows operating mechanisms for monitoring project progress and for intervention and problem ... Project Management - Lead and manage multiple sustaining engineering and fixture development ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

... managers, primarily face-to-face as deskside support for service requests and on-site problem ... The candidate will also provide hands and eyes support to other IT teams including Audio Visual ...

Georgia IT, Inc.

Android Developer -Madison, WI

Madison, WI · On-site

$56.25 - $73.75/hr

Georgia IT, Inc. is seeking an Android Developer for a contract position. The role involves ... memory management and caching mechanisms specific to mobile devices • Experience with Kotlin ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Wisconsin

It Problem Manager information

See Wisconsin salary details

$20.2K

$75.4K

$139.3K

How much do it problem manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it problem manager in Wisconsin is $75,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $90,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

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It Problem Manager jobs near you

Mental Health Therapist LPC (LPC - IT, LMFT - IT or LCSW - IT) - Spooner/Siren

Aurora Community Services

Siren, WI

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Your New Beginning Starts Here

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking a Mental Health Therapist to join our team in our Siren/Spooner Office.

Responsibilities

  • Provide high quality, compassionate, and ethical individual, family, marital, and group therapy
  • Clinical staff responsibilities include, but are not limited to, competence in crisis assessment, mental health evaluation of clients, and treatment planning
  • Maintain a high level of professional and ethical practice as established through the state of Wisconsin and related professional organizations (ie. ACSW, Association of MFT, etc.)
  • Maintain and conduct practice consistent with overall philosophy of the agency
  • Develop treatment plans, monitor treatment progress, and provide follow-up services
  • Consult with peers, supervisors, and other professionals regarding cases, treatment plans, interventions, approaches, etc. 
  • Attend staff meetings as required
  • Demonstrate positive working relationships with consumers, staff, and other professionals
  • Maintain accurate and timely clinical records consistent with Agency policy and state requirements
  • Write reports that conform to prescribed style and format
  • Effectively present information to management, staff, and other organizational groups
  • Promote positive consumer relations
  • Assume on-call duties as assigned
  • Provide consultation/education to the community as needed
  • Maintain all professional licensing requirements (i.e. continuing education credits)
  • Complete agency training
  • Market agency products/services and provide community presentations as needed to build referral base
  • Maintain consumer confidentiality standard consistent with HIPAA regulations
  • Assess crisis situations, intervene appropriately, and work autonomously
  • Perform other duties as assigned

Competencies

  • Problem Solving - identify and  resolves problem in a timely manner, gathering and analyzing information skillfully
  • Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
  • Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
  • Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
  • Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
  • Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
  • Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
  • Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
  • Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits:

  • Opportunities for advancement in a growing, hire-from-within company
  • Shift differential on weekends
  • Employee discount - Verizon and Dell 
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vacation/Personal Hours
  • Employee Stock Ownership
  • 401-K
  • Employee Achievement Program
  • Casual dress (no uniforms), fun work atmosphere
  • And more

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer

AURORA COMMUNITY SERVICES logo

About AURORA COMMUNITY SERVICES

Sourced by ZipRecruiter

Aurora Community Services is a prominent company based in Menomonie, WI, US, positioned primarily within the healthcare industry. This commendable entity offers a comprehensive range of essential community and residential services, focusing on assisting individuals who have intellectual and developmental disabilities, traumatic brain injuries, and mental health needs. Since its inception, the company has fostered a welcoming, inclusive environment and is dedicated to enhancing the lives of those they care for, tailoring programs to suit individual needs, emphasizing empowerment, and promoting independence.

Industry

Individual, family and community social assistance

Company size

201 - 500 Employees

Headquarters location

Menomonie, WI, US

Year founded

1986

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