WI · On-site
$90 - $120/hr
About the job We are looking for an ad interim Digital Service Desk Manager who has at least 7 years of relevant work experience in a similar position. In your role you combine leadership and change ...
New
Service Desk Technician II (full-time/1950 hours/year) @ Northwood Tech Ashland Campus
Ashland, WI · On-site
$24.65/hr
Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support ...
Service Desk Technician II (full-time/1950 hours/year) @ Northwood Tech Ashland Campus
Ashland, WI · On-site
$24.65/hr
Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support ...
Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support ...
Under the direction of the Service Desk Manager, the Service Desk Technician II is responsible for the daily operation of the assigned campus/location computing environment; providing direct support ...
Service Desk Analyst (Hybrid)
Sinsinawa, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk Analyst (Hybrid)
Sinsinawa, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk Analyst (Hybrid)
Watertown, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk Analyst (Hybrid)
Watertown, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk Analyst (Hybrid)
Watertown, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk Analyst (Hybrid)
Watertown, WI · On-site
$26.50/hr
Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success.
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Rice Lake, WI · On-site
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$12.50 - $13/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk Manager information
See Wisconsin salary details
$36.8K - $47.9K
6% of jobs
$47.9K - $59K
6% of jobs
$59K - $70K
9% of jobs
$72.2K is the 25th percentile. Wages below this are outliers.
$70K - $81.1K
19% of jobs
The median wage is $88.2K / yr.
$81.1K - $92.1K
15% of jobs
$92.1K - $103.2K
12% of jobs
$109.6K is the 75th percentile. Wages above this are outliers.
$103.2K - $114.2K
14% of jobs
$114.2K - $125.3K
5% of jobs
$125.3K - $136.4K
5% of jobs
$136.4K - $147.4K
5% of jobs
$147.4K - $158.5K
3% of jobs
$36.8K
$95.4K
$158.5K
How much do service desk manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for service desk manager in Wisconsin is $95,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.
What are the most commonly searched types of Service Desk jobs in Wisconsin?
The most popular types of Service Desk jobs in Wisconsin are:
What are popular job titles related to Service Desk Manager jobs in Wisconsin?
For Service Desk Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Wisconsin look for?
The top searched job categories for Service Desk Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk Manager jobs?
Cities in Wisconsin with the most Service Desk Manager job openings:
$90 - $120/hr
Other
Posted 2 days ago
New
Job description
About Confidential At Confidential we connect people with people with water with technology. We stay ahead of change and work towards a living environment in harmony with water. We do this with water purification and sewerage, but also through innovation and energy transition. About the job We are looking for an ad interim Digital Service Desk Manager who has at least 7 years of relevant work experience in a similar position. In your role you combine leadership and change on the one hand and operational participation with technical expertise on the other. You will join an experienced and committed team of Service Desk Officers who together ensure quality, continuity and user experience of our digital services, in an accessible and customer-oriented manner. Within leadership and coaching, we specifically wish to tackle some challenges regarding the method of support (Coolblue effect), correct follow-up of procedures, increasing team spirit and sense of responsibility, strengthening teamwork and team impact, etc… We expect proven experience in this domain, we want to cultivate a new DNA and culture within the team. In terms of operational participation, you are close to your team, you understand the reality of support and you take responsibility when it matters. From a coaching and connecting role, you ensure smooth operation and a strong user experience that sticks. Every day you support more than 1,400 colleagues and partners so that Confidential can work smoothly, safely and efficiently. From installation of hardware and software to rights management, from creating manuals to analyzing and solving structural problems: you are the first and second line of support for digital support. What else do we expect from you? Experience in leading or participating in IT support improvement projects. You dare to make decisions, even when the situation is ambiguous or the choice is difficult. You remain agile and solution-oriented in a complex environment. You are constructively assertive, do not avoid difficult conversations and at the same time provide space and trust. You make complex digital issues understandable for users and colleagues. You communicate in a connecting manner in fluent Dutch. You follow trends in the sector and enjoy bringing innovation to the team. Thanks to your helicopter view and analytical attitude, you maintain an overview and priorities.
Required Skills #J-18808-Ljbffr