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Service Desk Manager Jobs in Wisconsin (NOW HIRING)

IDM Hospitality Management

Front Desk Manager

Ephraim, WI · On-site

$18.50 - $24/hr

Come join our team as Front Desk Manager at Eagle Harbor Inn, in beautiful Door County, Wisconsin ... Ensure the Guest Service Agents act in accordance with the set forth standard operation procedures

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... User Access Management * Password Resets & Account Administration * Break/Fix Support * Customer ...

TEKsystems

Service Desk Technician

Waukesha, WI · On-site

$18 - $20/hr

Ability to manage a high volume of support tickets while maintaining quality service. * Familiarity ... Service Desk Support * Troubleshooting * Customer Service * Windows 11 * Active Directory * Phone ...

TEKsystems

Service Desk Technician

Waukesha, WI · On-site

$18 - $20/hr

Ability to manage a high volume of support tickets while maintaining quality service. * Familiarity ... Service Desk Support * Troubleshooting * Customer Service * Windows 11 * Active Directory * Phone ...

RUSS DARROW GROUP

Automotive Desk Manager

Milwaukee, WI · On-site

As a Automotive Desk Manager, you will play a key role in mentoring Sales Associates, improving ... Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through ...

Planet Fitness

Service Desk (2-10pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk (2-10pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

... Manager and beyond starts here. What You'll Do * Deliver the highest quality of guest service on ... Oversee all front desk and front office operations in the absence of the Front Desk Manager ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a Help Desk, Service Desk, Customer Support, Call Center, or similar environment ... Active Directory user and permission management experience. * Exposure to SAP applications and ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Experience in a Help Desk, Service Desk, Customer Support, Call Center, or similar environment ... Active Directory user and permission management experience. * Exposure to SAP applications and ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Understanding of ITIL Service Desk Incident Management methods and practices. * Experience identifying trends for Major Incident identification * Understanding of Knowledge Management principles and ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Wisconsin

Service Desk Manager information

See Wisconsin salary details

$36.8K

$95.4K

$158.5K

How much do service desk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service desk manager in Wisconsin is $95,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Wisconsin? The most popular types of Service Desk jobs in Wisconsin are:
What are popular job titles related to Service Desk Manager jobs in Wisconsin? For Service Desk Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Wisconsin look for? The top searched job categories for Service Desk Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk Manager jobs? Cities in Wisconsin with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Wisconsin as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $95,403 per year, or $45.9 per hour.

Service Desk Support Manager

Trusted Fraternal Life

Milwaukee, WI • On-site

Full-time

Posted 23 days ago

Job description

Service Desk Support Manager
Role Summary
The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.
The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.
Responsibilities
  • Facilitates change management discussions.
  • Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
  • Implements service desk policies, procedures, and best practices.
  • Assists with managing relationships with vendors for software or hardware support.
  • Monitoring and reporting on service desk performance metrics
  • Audits service desk tickets to ensure adherence to standards.
  • Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
  • Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
  • Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
  • Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
  • Provides problem-solving support and guides clients through in-depth technical solutions.
  • Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
  • Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
  • Collaborates with other IT teams to escalate unresolved or high-priority issues.
  • Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
  • Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
  • Participates in continuous improvement efforts to streamline support processes and enhance user experience.
  • Other duties as assigned.
Qualifications amp; Skills
  • Post-Secondary Degree in Information Systems or equivalent experience in related field.
  • 7+ years working in information technology operations is preferred.
  • Experience with managing IT service desk operations is preferred.
  • Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
  • Analytical and problem-solving skills; ability to troubleshoot computer problems.
  • Self-starter with excellent teamwork skills and an innate sense of urgency.
  • Proficient in service desk software, remote access tools, and ITSM platforms.
  • Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
  • Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
About Trusted Fraternal Life
Trusted Fraternal Life’s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization’s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman’s Life and Catholic United Financial.
Our Mission...
Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.
Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.
Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life

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