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Service Desk Manager Jobs in Wisconsin (NOW HIRING)

Marcus Hotels

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

The Pfister Hotel

Front Desk Manager

Milwaukee, WI

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

Hotels

Front Desk Manager

Milwaukee, WI

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN, so they would have both leadership and the community of a team in either location. This role will be first level phone ...

Marcus Corporation

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

Marcus Hotels

Front Desk Manager

Milwaukee, WI

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

Pfister Hotel

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

The Marcus Corporation

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

Pfister Hotel

Front Desk Manager

Milwaukee, WI

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

The Pfister Hotel

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

The Pfister Hotel

Front Desk Manager

Milwaukee, WI

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

The Marcus Corporation

Front Desk Manager

Milwaukee, WI · On-site

$65K - $75K/yr

Do you thrive in a fast-paced luxury environment where personalized service, attention to detail ... The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the ...

Planet Fitness

Service Desk (2-10pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

White Lodging

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

... Manager and beyond starts here. What You'll Do * Deliver the highest quality of guest service on ... Oversee all front desk and front office operations in the absence of the Front Desk Manager ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

... Manager and beyond starts here. What You'll Do * Deliver the highest quality of guest service on ... Oversee all front desk and front office operations in the absence of the Front Desk Manager ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

... Manager and beyond starts here. What You'll Do * Deliver the highest quality of guest service on ... Oversee all front desk and front office operations in the absence of the Front Desk Manager ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Wisconsin

Service Desk Manager information

See Wisconsin salary details

$36.8K

$95.4K

$158.5K

How much do service desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service desk manager in Wisconsin is $95,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Wisconsin? The most popular types of Service Desk jobs in Wisconsin are:
What are popular job titles related to Service Desk Manager jobs in Wisconsin? For Service Desk Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Wisconsin look for? The top searched job categories for Service Desk Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Service Desk Manager jobs? Cities in Wisconsin with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $95,403 per year, or $45.9 per hour.

Front Desk Manager

Marcus Hotels

Milwaukee, WI • On-site

$65K - $75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Marcus Hotels & Resorts rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

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Are you a hospitality leader who is passionate about creating exceptional guest experiences? Do you thrive in a fast-paced luxury environment where personalized service, attention to detail, and team development are key to success? The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the service excellence that has made The Pfister a Milwaukee landmark for generations.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.
What you will be doing
• Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service.
• Oversee daily Front Desk operations, including arrivals, departures, room assignments, VIP guests, and service recovery efforts.
• Create and manage staff schedules to ensure optimal coverage while meeting labor and productivity goals.
• Serve as a visible leader for guest satisfaction, proactively engaging with guests and resolving concerns in a professional and timely manner.
• Partner with Housekeeping, Reservations, Sales, Security, and other departments to ensure a seamless and memorable guest experience.
• Maintain operational and financial controls, including cash handling, billing accuracy, guest folios, and compliance with hotel policies and procedures.
Position Requirements
• 2+ years of leadership experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
• Proven ability to lead, coach, and develop associates while fostering a positive team culture.
• Strong commitment to delivering exceptional guest experiences and resolving guest concerns effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with hotel property management systems (PMS) and general computer proficiency.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.
What's in it for you
• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
Job Type: Salary Exempt
Salary Range: $65,000-$75,000 based on experience
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.

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