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Service Desk Operations Manager Jobs in Wisconsin

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Office 365 / Microsoft 365 * Active Directory * ServiceNow * Phone, Email, and Chat Support * User Access Management

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11 * Microsoft Active Directory * Microsoft 365 (Office 365) * Incident Management * Customer Service ...

Robert Half

IT Support Manager

Madison, WI · On-site

Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and ... Manage escalations for complex technical and plant-impacting issues, coordinating with ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Wisconsin

Service Desk Operations Manager information

See Wisconsin salary details

$36.8K

$95.4K

$158.5K

How much do service desk operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service desk operations manager in Wisconsin is $95,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Wisconsin?

For Service Desk Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Wisconsin look for?

The top searched job categories for Service Desk Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Desk Operations Manager jobs?

Cities in Wisconsin with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $95,403 per year, or $45.9 per hour.

IT Service Operations Supervisor

Milwaukee, WI • On-site

Milwaukee County Department of Human Resources
See more jobs at Milwaukee County Department of Human Resourcesexternal

Full-time

Posted 12 days ago

Job description

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.
Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.
Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.
We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Closing Date: August 31st, 2026 or upon the receipt of the first 50 application submissions.
IT Service Operations Supervisor
IMSD
Full-Time, Salary/Hourly
Salary Range: $79,268.80 - $90,000
JOB SUMMARY: We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high-performing IT support team in a hybrid work environment. This role liaises with stakeholders of all levels, drives operational excellence and aligns work with departmental goals and strategy. Reporting to the Service Operations Manager, this role is responsible for supervising a team of Service Desk and End User Compute level 1 and 2 professionals while ensuring exceptional customer service, operational efficiency, SLA compliance, and continuous process improvement.
The ideal candidate combines strong technical expertise with proven leadership capabilities and a customer-focused mindset. This individual will oversee service desk operations, manage escalations, drive reporting and metrics, and support ITIL-aligned service management practices across the organization.
JOB DUTIES:
Team Leadership & Operations
  • Supervise, mentor, and develop a team of Service Desk and End User Compute technicians in a hybrid support environment
  • Manage day-to-day service desk operations, including call center activities and end-user support delivery
  • Conduct coaching, performance management, scheduling, and workload balancing
  • Foster a culture of accountability, collaboration, customer service, and continuous improvement
  • Participate in hiring, onboarding, and training new team members

Service Delivery and SLA Management
  • Monitor and ensure compliance with SLAs, KPIs, and operational metrics
  • Drive service quality improvements through trend analysis, reporting, and process optimization
  • Manage ticket queues, escalations, and incident resolution activities using service management tools
  • Generate operational and performance reports and dashboards for leadership review
  • Ensure timely communication and follow-up with end users and stakeholders

Technical Support & Escalation Management
  • Provide technical guidance and escalation support for complex incidents and requests
  • Support enterprise technologies and end-user environments including Windows operating systems, Microsoft 365, Active Directory/Azure AD/Entra ID, networking fundamentals, mobile device support, Cybersecurity best practices
  • Coordinate with infrastructure, security, and application teams for issue resolution
  • Support ITIL-based incident, request, problem, and change management processes
  • Level-3 technical support for end user computing, Active Directory and related areas
  • Development and implementation of service catalog requests

Process Improvement & Governance
  • Identify opportunities to improve workflows, documentation, knowledge management, and customer experience
  • Promote adoption of ITIL 4 best practices and service management standards
  • Maintain and improve operational procedures and knowledge base articles
  • Assist with audits, compliance initiatives, and operational reviews as needed

MINIMUM QUALIFICATIONS:
  • Current Resident of Wisconsin
  • Associate's Degree or higher (equivalent experience will be considered)
  • Valid WI Driver's License and must be maintained throughout employment
  • At least three (3) years of experience in Information Technology (IT) Support Services.
  • At least One (1) year of experience leading or supervising an IT Service Desk or technical support team
  • Experience managing support operations call center or enterprise IT environment
  • Proven experience with enterprise communications, SLA Management, reporting, and operational metrics
  • Hands-on experience with ServiceNow and/or ServiceDesk Plus, Windows environments, Microsoft 365, Active Directory/Azure AD/Entra ID, Mobile device management, Networking fundamentals
  • Experience supporting ITIL-based service delivery environments
  • Ability to lift, carry, push, and pull up to 30lbs regularly.

PREFERRED QUALIFICATIONS:
  • Professional certifications in operations or service management ( Examples PMP, Lean Six Sigma)
  • Service Management or Help Desk Institute Certification
  • Experience with process improvement initiatives and service optimization
  • Strong troubleshooting and escalation management skills
  • Experience supporting hybrid and distributed workforces
  • Application development experience

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong leadership and team development skills
  • Excellent customer service and communication skills
  • Analytical mindset with strong reporting and problem-solving skills
  • Ability to manage competing priorities in a fast-paced environment
  • Strong organizational and documentation skills
  • Collaborative approach with cross-functional teams
  • Proven experience in IT service and operational management roles.
  • Strong understanding of operational frameworks, process optimization, and performance management.
  • Proficiency in using data analytics tools and systems to inform decision-making.
  • Passion for delivering robust operational IT Services through people and technology
  • Evolve service delivery by leading multi-disciplinary teams.
  • Experience in ensuring the service team is focused and in explaining IT issues to stakeholders of all knowledge levels and seniority.
  • The ability to prioritize and direct resolver groups during incident/problem resolution
  • Experience in direct and matrix management.
  • Experienced in the IT Change and Governance processes
  • Ability to communicate compellingly with all levels of management and across all functional areas - both written and oral.
  • Fluent in IT Services frameworks - ITIL Foundation
  • Strong leadership and interpersonal skills, capable of motivating and developing teams.
  • Exceptional organizational skills
  • Excellent people skills
  • Excellent customer and executive-level verbal and written communication skills
  • The ability to work under pressure
  • Ability to motivate and hold staff accountable
  • Self-motivated - must show passion for providing quality services

Note: This Original Examination is open to current residents of the state of Wisconsin. The selection process will be job-related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.
Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

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