ZipRecruiter

Log In

1

Help Desk Administrator Jobs in Wisconsin (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

defi AUTO LLC

Client Support Desk Analyst

Madison, WI · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... with system administrators and key business decision makers supporting defi's Auto Loan ...

Robert Half

Systems Administrator

Pleasant Prairie, WI · On-site

$43.70 - $50.60/hr

We are looking for a Systems Administrator to support and strengthen a distributed infrastructure ... Maintain accurate support records, technical documentation, and ticket updates within the help desk ...

Findhelp

IT Infrastructure Administrator

Madison, WI · On-site

Administer the Ubiquiti UniFi network controller by executing rolling firmware updates for access ... Serve as the primary Tier 2 escalation point for the IT Support Help Desk, resolving complex ...

Latitude Corp.

Network System Administrator

Verona, WI · On-site

$71K - $96K/yr

Help Desk & End - User Support • Serve as initial point of contact (Tier 1) for all IT support ... Administer and troubleshoot LAN/WAN infrastructure including routers, switches, firewalls, and ...

Latitude Corp.

Network System Administrator

Verona, WI

$71K - $96K/yr

Help Desk & End - User Support Serve as initial point of contact (Tier 1) for all IT support ... Administer and troubleshoot LAN/WAN infrastructure including routers, switches, firewalls, and ...

MPE-Inc

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

Respond to help desk tickets and on‑site production‑floor issues in a timely and professional ... Coordinate with the Network Administrator as needed for access requiring elevated permissions Asset ...

next page

Showing results 1-20

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Wisconsin

Help Desk Administrator information

See Wisconsin salary details

$34.8K

$56.4K

$77.2K

How much do help desk administrator jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk administrator in Wisconsin is $56,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

What are popular job titles related to Help Desk Administrator jobs in Wisconsin?

For Help Desk Administrator jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Wisconsin look for?

The top searched job categories for Help Desk Administrator jobs in Wisconsin are:

What are popular job titles related to Help Desk Administrator jobs in WI?

For Help Desk Administrator jobs in WI, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,444 per year, or $27.1 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Appleton, WI • On-site

$35 - $42/hr

Temporary

Posted 12 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance.
Responsibilities:
• Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience.
• Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment.
• Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout.
• Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes.
• Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance.
• Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders.
• Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking.
• Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.• 5+ years of experience in help desk, desktop support, or endpoint support roles.
• Hands-on experience with Microsoft Intune, including device administration and software deployment.
• Strong knowledge of Windows desktop support, troubleshooting, and system patching practices.
• Experience working with Active Directory and core Microsoft support technologies.
• Familiarity with ServiceNow for ticket management, incident tracking, and service request handling.
• Understanding of endpoint privilege management concepts and controlled software installation processes.
• Working knowledge of inventory management and device administration in an enterprise environment.
• Excellent customer service and communication skills with the ability to support users effectively in a detail-oriented setting.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs