What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.