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Service Desk Operations Manager Jobs in Racine, WI

Elite Sports Clubs

Front Desk Supervisor

Brookfield, WI

$16 - $20.50/hr

Front Desk Supervisor Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun

Elite Sports Clubs

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four

Elite Sports Clubs

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four

Aston Carter

Service Desk Specialist

Waukegan, IL · On-site

$25/hr

This role serves as the central hub for inbound customer communication, acting as the first point of contact for calls and emails and ensuring each customer quickly reaches the right solution. You

Aston Carter

Service Desk Specialist

Waukegan, IL

Job Description This role serves as the central hub for inbound customer communication, acting as the first point of contact for calls and emails and ensuring each customer quickly reaches the right

Elite Sports Clubs

Front Desk Supervisor

Brookfield, WI · On-site

$16 - $20.75/hr

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four

Elite Sports Clubs

Front Desk Supervisor

Brookfield, WI · On-site

$16 - $20.75/hr

Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun across four

Stamm

Service Desk Engineer - IT Team

Milwaukee, WI · On-site

Are you a resourceful IT troubleshooter, or have a passion for technology inside and outside of the professional world? Stamm Technologies has multiple openings on our team for a Service Desk

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Service Desk Operations Manager information

See Racine, WI salary details

$34.2K

$88.6K

$147.2K

How much do service desk operations manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service desk operations manager in Racine, WI is $88,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What job categories do people searching Service Desk Operations Manager jobs in Racine, WI look for? The top searched job categories for Service Desk Operations Manager jobs in Racine, WI are:
Service Desk Operations Manager jobs near you

Service Desk Manager

Infosys Limited Digital

Milwaukee, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job details
Job Role
Operations Manager - Customer Service - US
Work Location
Milwaukee, WI
State / Region / Province
Wisconsin
Country
USA
Domain
Delivery
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
146357BR
Service Desk Manager
In this role, you will m anage end to end IT Service desk operations. Plan and monitor resource deployment, review daily performance, staffing plan, work allocation, governance adherence and interacts with the client with the objective to deliver target delivery model. Ensure delivery predictability and enhance client satisfaction for the process. Coordinate with transition team and other cross functional teams for business transition and drive operational excellence. Monitor and analysis System/ Application performances, Incident models, Problem models and proposes the right business operating model for the engagement.
Responsibilities
  • Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for specific processes in order to ensure operational compliance.
  • Prepares and Reviews training staffing plan and work allocation in order to achieve production targets.
  • Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain.
  • Reviews process specific quality plan including quality control, assurance and improvement in order to create a comprehensive quality program.
  • Sign off scorecards for direct reportee, create KRA for the team to align with business objectives.
  • Performance oriented - Ability to drive performance to stretch targets
  • Excellent relationship management skills - coordinating with different functions and client contacts to provide customer delight
  • Conducts periodic reviews with his teams, monitors daily performance and creates action plan to improve service delivery.
  • Create business models for Incident management and Problem management to achieve minimal disruption to IT service.
  • Positive attitude, open mindedness, being receptive to all ideas and feelings in an aim to create win-win situations
  • Demonstrates thorough knowledge of contractual commitments (SOWs, MSAs) pertaining to day to day operations and specific deliverables in order to ensure compliance.
  • Demonstrates strong understanding of operational risks and liabilities for the engagement take corrective actions.
  • Demonstrates working knowledge of unit management operations processes and tools ITSM, CRM, Financial planning, Quality management.
  • Demonstrates strong knowledge of end-to-end staffing management practices to manage projects independently. Demonstrates strong knowledge of planning and forecasting tools to ensure adherence to project timelines.
  • Applies strong knowledge of quality improvement techniques and models like lean, six sigma.
  • Signs off on the training /certification methodology at the engagement level to ensure right skilling
  • Co-ordinates resource deployment across all processes for the engagement (team size, span, shift Utilization, skill sets, technology rollout)
  • Signs off on the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the engagement
  • Demonstrates strong understanding of alignment of own function drivers to short and long term business drivers and looks at driving greater efficiencies and effectiveness through optimization
  • Continuously sets challenging goals for the teams and provides support to team by proactively anticipating road blocks and looking at means to improve them to delivery best organizational results
  • Builds context and common platform and uses appropriate data, examples to support complex ideas, adapts the message to the audience group for good understanding.
Qualifications:
Basic
  • Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • Minimum 7 years of experience related to the job description.
Preferred:
  • Min. 3 yrs. experience in managing Service Desk Operations (Or Tech support operations) in Infrastructure support or Application support environment.
  • Advance knowledge and understanding of OS (Windows XP-10), Browsers, MS Office suite
  • Advance knowledge and understanding of Small Forms (iOS, Android, Windows)
  • Intermediate knowledge and understanding of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Network collaborations & VPNs.

Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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