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Service Desk Operations Manager Jobs in Racine, WI

The Panaro Group

Operations Manager

Burlington, WI · On-site

The Operations Manager is responsible for the overall performance of Pedone Pinsa's production operation, including safety, quality, service, productivity, labor utilization, inventory management ...

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Service Desk Operations Manager information

See Racine, WI salary details

$34.2K

$88.6K

$147.2K

How much do service desk operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for service desk operations manager in Racine, WI is $88,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What does a service desk manager do?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate workflows, ensure service quality, manage incident escalation, and often use IT service management tools like ITIL frameworks. Strong communication, leadership skills, and technical knowledge are essential for this role.

Is a service desk role stressful?

A Service Desk Operations Manager role can be stressful due to the need to handle high volumes of support requests, resolve technical issues quickly, and manage team performance. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during critical incidents or system outages.

What does a service operations manager do?

A Service Desk Operations Manager oversees the daily functions of the service desk team, ensuring efficient incident resolution, customer satisfaction, and adherence to service level agreements. They coordinate staff, implement processes, and utilize tools like ticketing systems to maintain service quality and improve operational performance.

What qualifications do you need to be a service desk analyst?

A service desk analyst typically needs a high school diploma or equivalent, along with technical knowledge of computer systems, software, and hardware. Relevant certifications such as CompTIA A+ or ITIL can enhance qualifications, and strong communication and problem-solving skills are essential for the role.
What job categories do people searching Service Desk Operations Manager jobs in Racine, WI look for? The top searched job categories for Service Desk Operations Manager jobs in Racine, WI are:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Racine, WI as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $88,628 per year, or $42.6 per hour.

Seasonal - Seasonal Service Desk

steinsgardencenters

Brookfield, WI

$14.25 - $16.25/hr

Other

Posted 3 days ago

Job description

Position: Seasonal Associate- Guest Services - Service Desk

Seasonal Period from March through approximately end of August.

Reports to: Store Manager, Assistant Store Manager, Department Lead

 

Location: Brookfield, WI

Type: Non-Exempt

 

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide the leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Greet customers promptly to make the customers feel welcomed within the retail location.
  • Develop and maintain a professional and courteous relationship with customers and co-workers.
  • Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
  • Assist the management team in the implementation of merchandising and operational procedures.
  • Follow management direction in completing other duties as required.
  • Ensure appropriate merchandise stock levels, merchandise quality and presentation.
  • Ensure signage is current and displayed properly.
  • Stock and rotate products according to the company’s direction.
  • Ability to be cross trained across multiple departments.
  • Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
  • Conceptualize ideas for floral decorations and home décor displays.
  • Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
  • Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements: Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

  • Must have good written and verbal communication skills along with exceptional customer service skills.
  • Must be able to work in both inside and outside environmental conditions (Rain or Shine).
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Great organizational and problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear.  The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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