Experience in client service management, analytics, strategic thinking, negotiations and operations are required. We are looking for a smart, analytical and innovative leader who can help solve these ...
Experience in client service management, analytics, strategic thinking, negotiations and operations are required. We are looking for a smart, analytical and innovative leader who can help solve these ...
This role provides leadership over both the operational management of the Service Desk and the technical expertise that supports enterprise end-user computing. The Director is accountable for driving ...
This role provides leadership over both the operational management of the Service Desk and the technical expertise that supports enterprise end-user computing. The Director is accountable for driving ...
Service Desk Manager
Washington, DC ยท On-site
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC ยท On-site
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
Service Desk Manager
Washington, DC ยท On-site
$112K - $179K/yr
Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations. * Supervise, mentor, and lead a team of Service ...
Service Desk Manager
Washington, DC ยท On-site
$112K - $179K/yr
Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations. * Supervise, mentor, and lead a team of Service ...
Service Desk Lead
Albany, NY ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Albany, NY ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Topeka, KS ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Topeka, KS ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Boise, ID ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Boise, ID ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Springfield, IL ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Springfield, IL ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Olympia, WA ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Olympia, WA ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Santa Fe, NM ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Santa Fe, NM ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Columbia, SC ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Columbia, SC ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Jefferson City, MO ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Jefferson City, MO ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Augusta, ME ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Augusta, ME ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Washington, DC ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Washington, DC ยท On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Onsite - Service Desk Manager
$40 - $60/hr
Serve as the primary lead for Technical Service Desk operations. * Manage the end-to-end lifecycle of incidents, service requests, and problem records. * Ensure all user requests are documented ...
Quick apply
Onsite - Service Desk Manager
$40 - $60/hr
Serve as the primary lead for Technical Service Desk operations. * Manage the end-to-end lifecycle of incidents, service requests, and problem records. * Ensure all user requests are documented ...
Service Desk Manager
Schenectady, NY ยท On-site
This role oversees daily operations, staff supervision, service delivery, including telecommunications and networking, within the Service Desk. The Service Desk Manager ensures timely, high-quality ...
Service Desk Manager
Schenectady, NY ยท On-site
This role oversees daily operations, staff supervision, service delivery, including telecommunications and networking, within the Service Desk. The Service Desk Manager ensures timely, high-quality ...
Service Desk Manager
Cheyenne, WY ยท On-site
The Service Desk Manager is responsible for the operational performance of the 24x7 Service Desk, ensuring efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II ...
Service Desk Manager
Cheyenne, WY ยท On-site
The Service Desk Manager is responsible for the operational performance of the 24x7 Service Desk, ensuring efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II ...
This position is responsible for leading daily service desk operations and ensuring timely ... The Service Desk Manager will oversee service desk personnel, coordinate support activities across ...
This position is responsible for leading daily service desk operations and ensuring timely ... The Service Desk Manager will oversee service desk personnel, coordinate support activities across ...
Service Desk Lead
Cincinnati, OH ยท On-site
- The Service Desk Lead oversees the daily operations of theIT servicedesk, ensuring efficient and effective handling of user support requests. This role involves managing a team of service desk ...
Service Desk Lead
Cincinnati, OH ยท On-site
- The Service Desk Lead oversees the daily operations of theIT servicedesk, ensuring efficient and effective handling of user support requests. This role involves managing a team of service desk ...
Service Desk Operations Manager information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do service desk operations manager jobs pay per year?
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What does a service desk manager do?
Is a service desk role stressful?
What does a service operations manager do?
What qualifications do you need to be a service desk analyst?

Other
Posted 3 days ago
Job description
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is looking for a passionate, self-motivated Operations Manager who brings a wealth of people management, knowledge and expertise. Our ideal candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our client and their global users. You must be willing to challenge the status quo in order to help improve existing workflows and processes to enhance customer experience. Experience in client service management, analytics, strategic thinking, negotiations and operations are required. We are looking for a smart, analytical and innovative leader who can help solve these problems in a scalable way and will support rapid growth and our client's long-term business strategy under the guidance from our Global Service Operations Management Team.
Responsibilities
โข Plan, develop, and evaluate client program
โข Define key operational metrics, develop reporting infrastructure and cadence, set targets and continuously improve Present operational metrics weekly to IT Leadership
โข Maintain and report on budget status, in addition to other financial measures defined for the customer engagement Collaborate with Milestone Technologies Human Resources on all personnel issues or questions
โข Maintain documentation and process specific to the customer engagement
โข Develop a strategic perspective of the service based on multiple levels of detailed operations information
โข Foster and maintain an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting and managing performance expectations
โข Supervise staff and oversee work organized by team leaders
โข Maintain agreed upon service level agreements
โข Provide Milestone Technologies and the client with any updated program changes
โข Ensure that all documentation is up-to-date and that all program participants are fully trained on processes and procedures
โข Review change order requests and lead all
โข Quarterly business reviews with the client
โข Provide counseling of staff Ensure that performance evaluations of all staff are completed according to the Personnel Manual
โข Determine the need for travel and training of all employees
โข Manage the merit performance process
โข Ensure staff training takes place and compliance can be reported
Skills
โข HS Diploma or GED
โข 4+ years Leadership Experience with IT Service Delivery & Logistics Management
โข Previous experience working within a technical environment
โข Knowledge of SLA achievement and methodology Development and implementation of technical training programs
โข Ability to drive tool and process improvement through innovation
โข Leadership and core business/interpersonal skills Successful project management experience
โข Ability to establish relationships with Business Teams
โข Familiarity with common metrics used in the IT industry
โข Ability to develop a strategic perspective of the service based on multiple levels of detailed operations information
โข Excellent problem solving, communication, and organizational skills
โข Experience leading programs within an IT Operations environment
โข Bachelor's degree in Business, Communications, IT or related field of study preferred
#LI-JW1
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $110,000/Yr. - USD $120,000/Yr. This is an exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.