This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
... Service leaders, and operational analysts. The Senior Help Desk Operations Manager serves as the ... senior operational deputy overseeing multi-tier WDP user support delivery across Unclassified ...
... Service leaders, and operational analysts. The Senior Help Desk Operations Manager serves as the ... senior operational deputy overseeing multi-tier WDP user support delivery across Unclassified ...
Manager of Service Desk & PC Support
Brunswick, GA · On-site
$85K - $95K/yr
Improving operational efficiency and service delivery * Managing escalations, SLAs, and customer satisfaction * Developing service desk processes aligned with ITIL best practices You will serve as ...
Manager of Service Desk & PC Support
Brunswick, GA · On-site
$85K - $95K/yr
Improving operational efficiency and service delivery * Managing escalations, SLAs, and customer satisfaction * Developing service desk processes aligned with ITIL best practices You will serve as ...
Key Responsibilities • Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment • Serve as the primary liaison between IAW and Government ...
Quick apply
Key Responsibilities • Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment • Serve as the primary liaison between IAW and Government ...
ITSM Service Desk SME
Honolulu, HI · On-site
$111.16K - $150.39K/yr
We are seeking an ITSM Service Desk SME to oversee enterprise IT service management (ITSM) operations in support of a mission-critical defense program in Oahu, Hawaii. This individual will serve as ...
ITSM Service Desk SME
Honolulu, HI · On-site
$111.16K - $150.39K/yr
We are seeking an ITSM Service Desk SME to oversee enterprise IT service management (ITSM) operations in support of a mission-critical defense program in Oahu, Hawaii. This individual will serve as ...
Service Desk Manager
Cheyenne, WY · On-site
The Service Desk Manager ensures that support operations are consistent, scalable, and aligned to service delivery standards across all managed services. This position reports to the Director of ...
Service Desk Manager
Cheyenne, WY · On-site
The Service Desk Manager ensures that support operations are consistent, scalable, and aligned to service delivery standards across all managed services. This position reports to the Director of ...
Service Desk Manager/Quality Assurance
Washington, DC · On-site
$119K - $140K/yr
The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates ...
Service Desk Manager/Quality Assurance
Washington, DC · On-site
$119K - $140K/yr
The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates ...
Operations Manager / Project Manager II
Ashburn, VA · On-site +1
Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote Employment Type: Fulltime Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At ...
Operations Manager / Project Manager II
Ashburn, VA · On-site +1
Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote Employment Type: Fulltime Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At ...
Service Desk Operations Manager information
See salary details
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
How much do service desk operations manager jobs pay per year?
As of Jun 4, 2026, the average yearly pay for service desk operations manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
More about Service Desk Operations Manager jobs
What cities are hiring for Service Desk Operations Manager jobs? Cities with the most Service Desk Operations Manager job openings:
What states have the most Service Desk Operations Manager jobs? States with the most job openings for Service Desk Operations Manager jobs include:
What job categories do people searching Service Desk Operations Manager jobs look for? The top searched job categories for Service Desk Operations Manager jobs are:
Other
Medical, Life, Retirement
Posted 6 days ago
Job description
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the OpportunityDMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations. This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery.
Duties and Responsibilities:
- Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent)
- Manage and provide daily direction to service desk staff across onsite and remote support functions; coordinate integration between off-site service desk operations and onsite technical teams
- Monitor SLA performance, analyze trends, and report metrics to program leadership; drive continuous improvement based on operational data
- Manage escalations to Tier 3 and vendor teams; oversee major incident handling including stakeholder communications and real-time updates during outages
- Administer and maintain the cloud-based ITSM solution including workflow configuration, ticket standards, and knowledge base management
- Determine and acquire resources to meet operational scope; coordinate staffing across service hours including after-hours support coverage
- Partner with the Tier 3 Network Lead, Tier 3 System Administrator Lead, and customer IT staff to align service desk operations with infrastructure and security requirements
Required Skills & Certifications:
- Practical experience with the ITIL 4 Framework, specifically Service Operation and Service Transition
- Demonstrated experience managing multi-site service desk operations with SLA accountability
- Proficiency with cloud-based ITSM platforms (ServiceNow, BMC Helix, or equivalent)
- Experience managing escalation workflows and major incident coordination
- ITIL 4 Foundations
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: None required for this position.
Location: Washington, DC
#LI-BQ1
Working at DMIDMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What's Right - We lead with honesty and integrity.
- Own the Outcome - We take responsibility and deliver.
- Deliver for Our Customers - We are relentless about delivering value.
- Think Bold, Act Smart - We innovate with purpose.
- Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
- Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Employment Type: OTHER