Service Desk Operations Manager Jobs in Columbus, GA

20120 – System Administrator (Service Desk Focus)
Location: West Point GA (5 days on-site)
Company Overview:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.
Website: http://www.haeaus.com
Job Summary:
The System Administrator serves as a key member of the IT Service Desk team, providing frontline technical support to end users while assisting senior system administrators with the operation and maintenance of enterprise infrastructure environments. This role primarily focuses on end-user support, IT operations, and asset management while gaining hands-on experience with Windows Server, Active Directory, Microsoft 365, VMware virtualization, security, and other core infrastructure technologies.
The position is designed to support daily business operations while developing foundational infrastructure and system administration skills. Through practical experience and mentorship, this role provides a structured career path for advancement into System Administrator I, II, and III positions.
Key Responsibilities:
End-User Support & Service Desk Operations

• Manage and resolve Help Desk tickets through the organization's ITSM platform.
• Provide technical support for desktops, laptops, printers, scanners, mobile devices, Microsoft 365 applications, and other end-user technologies.
• Troubleshoot hardware, software, operating systems, network connectivity, printing, and application-related issues.
• Support user onboarding and offboarding activities, including account creation, access provisioning, equipment deployment, and equipment recovery.
• Escalate issues as necessary to ensure timely resolution and minimize business impact.

IT Operations & Asset Management

• Install, configure, maintain, and deploy end-user computing devices and business applications.
• Build and maintain standard workstation images for desktops and laptops.
• Manage IT assets throughout their lifecycle, including deployment, relocation, replacement, recovery, and retirement.
• Maintain inventory of IT equipment, printer toner, labels, and other operational supplies.
• Support Zebra printers, label printers, scanners, conference room systems, and other operational technologies.

Infrastructure & System Administration Support

• Assist senior system administrators with Windows Server, Active Directory, Microsoft 365, and VMware administration activities.
• Support server patching, system monitoring, backup verification, and routine maintenance activities.
• Assist with DNS, DHCP, file services, print services, and other core infrastructure components.
• Participate in infrastructure projects, technology deployments, and operational improvement initiatives.
• Maintain technical documentation and system inventories.

Technology Evaluation & Continuous Improvement

• Assist with the evaluation, testing, and deployment of minor business and IT systems.
• Perform functional and usability testing of new solutions and applications.
• Coordinate with vendors and internal stakeholders during testing and implementation activities.
• Develop technical knowledge and skills through training, hands-on experience, and mentorship.

Must-Have Requirements (7)

• 3-5+ years of IT support experience in Service Desk, Desktop Support, IT Operations, or Technical Support roles within an enterprise environment.
• Strong proficiency with Microsoft Windows and Microsoft 365, including troubleshooting, configuration, and end-user support.
• Hands-on experience supporting enterprise endpoint devices including desktops, laptops, printers, scanners, mobile devices, and related peripherals.
• Experience with workstation deployment, imaging, and lifecycle management, including equipment setup, replacement, relocation, and recovery processes.
• Working knowledge of Active Directory and user account administration, including account provisioning, access management, and basic security practices.
• Experience using ITSM tools for incident, request, asset, and change management, with strong incident resolution and root-cause troubleshooting skills.
• Excellent customer service, communication, and organizational skills, with the ability to manage multiple priorities independently while supporting internal stakeholders.

Nice-to-Have Requirements (4)

• Bachelor's degree in Information Technology, Computer Science, or a related field, and/or industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or ITIL.
• Experience administering Microsoft 365, Windows Server, Active Directory, and VMware environments in a corporate setting.
• Experience supporting manufacturing, logistics, warehousing, or automotive operations, including Zebra printers, scanners, and operational technologies.
• Experience participating in infrastructure projects, technology deployments, application testing, and continuous improvement initiatives.

             
Salary: $52,000-$68,000
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. 
Team Culture:  
This team fosters a highly collaborative, technically driven environment where expertise, accountability, and continuous improvement are valued. With a focus on delivering reliable and scalable database solutions, team members work closely across functions to solve complex challenges, drive innovation, and ensure operational excellence. The culture emphasizes ownership, knowledge sharing, and adaptability in a fast-paced, enterprise setting.
 

• Collaborative & Cross-Functional
  Strong partnership across IT teams, stakeholders, and global counterparts to deliver integrated, enterprise-wide solutions.
• Ownership & Accountability
  Team members take responsibility for systems, projects, and outcomes, ensuring high-quality delivery and reliability.
• Continuous Learning & Innovation
  Encourages staying current with emerging technologies, improving processes, and applying forward-thinking solutions.
• Problem-Solving Mindset
  Focus on analytical thinking and proactive issue resolution to manage complex systems and optimize performance.

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. 
 
 

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