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Service Desk Operations Manager Jobs in Columbus, GA

Front Desk Agent

Columbus, GA ยท On-site

$9.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... service experience. Responsibilities * Monitor and maintain knowledge of hotel operations and ...

Front Desk Agent

Columbus, GA ยท On-site

$12.75 - $16/hr

... activities, managing mail and packages, and maintaining accurate records * Ensure that the front desk area is clean and organized at all times * Provide excellent customer service to guests ...

Rooted in the values of quality service and integrity, we are dedicated to creating a supportive ... LEADERSHIP/MANAGEMENT RESPONSIBILITY Oversee the day-to-day floor operations for up to 50 ...

New

Front Desk Agent

Columbus, GA ยท On-site

$9.75/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... service experience. Responsibilities * Monitor and maintain knowledge of hotel operations and ...

Front Desk Agent

Phenix City, AL ยท On-site

$13 - $16.50/hr

Front Desk Agent Company: Hampton by Hilton Location: Phenix City, AL Job Type: Full-Time / ... service * Process guest check-ins and check-outs accurately * Answer phone calls and manage ...

Front Desk Agent

Columbus, GA ยท On-site

$12.75 - $16/hr

... activities, managing mail and packages, and maintaining accurate records * Ensure that the front desk area is clean and organized at all times * Provide excellent customer service to guests ...

Showing results 41-60

Service Desk Operations Manager information

See Columbus, GA salary details

$32.7K

$84.6K

$140.5K

How much do service desk operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service desk operations manager in Columbus, GA is $84,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,600.00 and $100,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Columbus, GA?

For Service Desk Operations Manager jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Columbus, GA look for?

The top searched job categories for Service Desk Operations Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Service Desk Operations Manager jobs?

Cities near Columbus, GA with the most Service Desk Operations Manager job openings:

Infographic showing various Service Desk Operations Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,606 per year, or $40.7 per hour.

Front Desk Agent

Motel + Studio 6

Columbus, GA โ€ข On-site

$9.75/hr

Part-time

Re-posted 3 days ago


Job description

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. 

Responsibilities
  • Monitor and maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Qualifications 
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds