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Service Desk Operations Manager Jobs in Atlanta, GA

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Operational Leadership * Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests. * Monitor ticket queues, assign priorities, and ensure SLA compliance.

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Operational Leadership * Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests. * Monitor ticket queues, assign priorities, and ensure SLA compliance.

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Service Desk Integration Liaison Serves as the primary Service Desk liaison for district ... operational readiness materials. * Understanding of escalation management, incident management, and ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor ... operational readiness materials. * Understanding of escalation management, incident management, and ...

nLeague

Service Desk Staff Support Lead

Atlanta, GA · On-site

Strong experience with ITSM platforms and knowledge management * Analytical mindset with attention to operational details * Ability to coach and guide service desk technicians * Experience with ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

... managed mobility, cloud, cybersecurity, network operations, and application development, DMI ... Oversee daily service desk operations, ensuring timely resolution of IT incidents and service ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Atlanta, GA

Service Desk Operations Manager information

See Atlanta, GA salary details

$35.1K

$90.9K

$151K

How much do service desk operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service desk operations manager in Atlanta, GA is $90,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Atlanta, GA?

For Service Desk Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Atlanta, GA look for?

The top searched job categories for Service Desk Operations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Desk Operations Manager jobs?

Cities near Atlanta, GA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,894 per year, or $43.7 per hour.

IT Service Desk Operations Intern

Georgia System Operations Corporation

Tucker, GA • On-site

$14.25 - $18.75/hr

Internship

Posted 17 days ago

Job description

IT Service Desk Operations InternSupport End Users, Technology Service Delivery, and Operational ExcellenceGeorgia System Operations Corporation (GSOC) is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. This opportunity provides hands-on exposure to ...

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